Jobs at Unum

Leads pricing strategy and governance for employee benefits insurance products, including pricing reviews, experience investigations, assumption changes, risk monitoring, and commercial recommendations. Partners with underwriting, distribution, marketing, and technology teams while ensuring fair value, conduct risk, Consumer Duty, and Solvency II compliance. Manages pricing controls and strategic initiatives, and coaches actuarial students and newly qualified actuaries.

Develops expertise in employee benefits products and supports sales to brokers, agents, and consultants in the small-case market. Responsibilities include building broker relationships, educating clients, assisting with enrollment, developing sales pipelines, supporting pricing and negotiations, preparing reviews, and obtaining required insurance licenses. The role includes structured training, mentoring, product development, and limited travel.

Manages full-cycle, high-volume recruiting for Unum’s Customer Operations organization. Responsibilities include defining hiring requirements, sourcing candidates, screening and interviewing, forecasting staffing needs, advising hiring managers, developing diverse talent pipelines, coordinating campus recruitment events, promoting referrals, and executing alternative recruiting strategies. The role is hybrid in Chattanooga, Tennessee, with travel of up to 25%.

Leads strategic analysis, market and competitor insight, opportunity and risk identification, strategic initiatives, transformation programs, and executive-ready recommendations. Partners with senior stakeholders to shape priorities, develop business cases, simplify complex information, and drive measurable business outcomes within a regulated B2B environment.

Leads the design, implementation, analysis, and management of sales compensation and incentive plans for Colonial Life’s independent agents and employee sales teams. Owns sales planning and projection processes, develops compensation tools and financing programs, supports distribution strategy and performance management, analyzes incentive programs, resolves compensation conflicts, and advises senior sales leadership. The role also provides training and cross-functional guidance while managing compensation programs affecting thousands of agents and substantial annual payments.

Learns to evaluate and resolve complex disability benefit claims under formal mentorship. Responsibilities include managing caseloads, interpreting policy contracts and regulations, making fair eligibility and liability decisions, documenting claim determinations, communicating with customers, validating ongoing claims, supporting return-to-work strategies, and meeting service and quality standards. The role requires analytical judgment, customer service, strong communication, mathematical aptitude, multitasking, and effective collaboration.

Conduct data profiling, SQL-based analysis, statistical research, reporting, dashboard development, and pricing analysis for insurance products. Translate business needs into analytical solutions, validate data and outputs, and present recommendations to finance, pricing, underwriting, leadership, and other stakeholders. Collaborate with data engineers on testing, quality assurance, and continuous improvement while investigating root causes and identifying new insights. May mentor junior analysts.

Supports actuarial teams through projects involving pricing, valuation, modeling, experience analysis, and business analytics. Interns develop insurance industry knowledge, technical and data-driven problem-solving skills, and present project results to business leaders. The 10–12-week hybrid program includes professional development, networking, community service, and potential consideration for Unum’s Actuarial Development Program.

Accounting and finance interns gain hands-on experience through meaningful projects, mentorship, networking, departmental learning, and an end-of-summer presentation to business leaders. Work may span accounting, financial and regulatory reporting, FP&A, tax, internal audit, and treasury. The 10–12-week hybrid internship requires 40 hours weekly and may lead to full-time opportunities or Unum’s Accounting & Finance Leadership Program.

Sell Unum employee benefits by building and maintaining producer relationships, managing a high-volume territory (small to mid-sized employers), executing renewal strategy, generating quotes/sales, and collaborating with field and home office resources to achieve revenue and retention goals while applying underwriting, financial analysis, and solution-selling skills.

The Underwriting Consultant evaluates and selects risk, ensuring profitable acquisition and retention of cases. Responsibilities include consulting with partners, conducting risk assessments, policy development, and mentoring junior underwriters.

Manage and evolve long-term care wellness programs through telephonic clinical assessments, member engagement, care navigation, vendor coordination, and cross-functional implementation to support aging in place, reduce risk, and improve member outcomes.

Provides advanced business, systems, process, testing, and project support for complex functional and cross-functional initiatives. Leads problem resolution, requirements analysis, system change requests, testing plans and execution, impact assessments, project coordination, implementation support, and continuous process improvement. Partners with IT and business stakeholders, represents the functional area as a subject matter expert, maintains process documentation, communicates complex concepts, and mentors junior team members.

Provides first-line customer support for insurance benefits, claims, and policy administration inquiries. The advisor researches information across multiple systems, delivers accurate and empathetic responses through multiple communication channels, documents interactions, protects customer privacy, follows established workflows, and meets contact-center performance metrics. The role requires working an assigned weekday shift between 8:00 a.m. and 8:00 p.m. Eastern time, completing training, and maintaining reliable attendance.

Develops and implements HR strategies aligned with business objectives, leads talent planning and change management, advises senior leaders, uses analytics to influence decisions, supports enterprise HR initiatives, and improves organizational effectiveness across business areas.

Design, develop, and deploy enterprise AI and machine learning solutions, including generative AI and LLM applications. Build RAG, AI agent, vector search, and knowledge assistant architectures on AWS. Establish MLOps and LLMOps practices, develop APIs and cloud-native services, and ensure solutions are scalable, secure, reliable, and governed responsibly. Collaborate with stakeholders and technical teams while mentoring colleagues and advancing engineering standards.

Provides Level 2 support for desktop, endpoint, and workplace infrastructure technologies. Responsibilities include supporting Windows environments, deploying software, monitoring system health, patching and remediating vulnerabilities, managing access, resolving incidents, maintaining documentation, developing automation, and collaborating with infrastructure, security, and application teams to improve reliability and employee technology experiences.

Own day-to-day performance and continuous improvement of unum.co.uk. Manage website content, SEO, user experience, conversion optimization, accessibility, analytics, troubleshooting, backlog prioritization, and website enhancements. Work with digital agencies and internal stakeholders to improve engagement, usability, search visibility, and business results while maintaining accurate, accessible, on-brand digital journeys.

Supports actuarial risk and capital activities by analysing demographic and economic experience, setting assumptions, calibrating capital stresses, and producing reporting for business decisions. The role contributes to risk and capital methodologies, controls, strategic initiatives, and continuous improvement. It requires collaboration with Finance, Risk, senior stakeholders, and actuarial students, along with clear communication of complex findings and practical commercial judgement.

Designs analytical solutions using statistical methods, optimization, simulation, data mining, and machine learning. Integrates large datasets from multiple sources, builds predictive models, creates modeling-ready data frameworks, automates solutions, and communicates insights to leadership. The role also mentors junior data scientists and supports proof-of-concept initiatives and business decision-making.