Jobs at Unum

Leads the design, implementation, analysis, and management of sales compensation and incentive plans for Colonial Life’s independent agents and employee sales teams. Owns sales planning and projection processes, develops compensation tools and financing programs, supports distribution strategy and performance management, analyzes incentive programs, resolves compensation conflicts, and advises senior sales leadership. The role also provides training and cross-functional guidance while managing compensation programs affecting thousands of agents and substantial annual payments.

Performs manual and automated software testing within an Agile team. Creates and executes test plans, cases, scripts, regression packs, and automated solutions. Conducts API, functional, integration, regression, and end-to-end testing; analyzes results, investigates defects, documents root causes, and reports findings. Collaborates with analysts, product owners, and developers to define acceptance criteria, assess quality risks, maintain ALM tools, support CI/CD, and improve testing practices.

Develops into a marketing and technical expert representing Unum’s employee-benefit products. Builds relationships with insurance brokers, agents, and consultants; educates them on products, pricing, compliance, and sales solutions; supports enrollment, quoting, underwriting negotiations, pipeline development, customer acquisition, retention, and broker reviews. The role includes structured training, mentorship, product education, and obtaining insurance licenses within the assigned territory. Compensation transitions from base pay during training to uncapped commission-based earnings.

Researches and resolves provider data issues across claims and record-management systems. Reconciles conflicting information, identifies root causes, assesses impacts on claims, reporting, privacy, and compliance, and performs authorized data updates. Documents findings and corrective actions, collaborates with cross-functional teams, prioritizes incoming work, and recommends improvements to data standards and workflows while maintaining accuracy, quality, and compliance.

Leads statutory, regulatory, and group financial reporting for Unum UK and its subsidiaries across UK GAAP, US GAAP, and Solvency II frameworks. Oversees financial controls, Sarbanes-Oxley compliance, external audits, process automation, and continuous improvement. Produces reporting for senior stakeholders, supports transformation initiatives, and leads a high-performing finance reporting team.

Leads recruiting for management and 1099 sales roles across assigned Kentucky territories. Responsibilities include candidate sourcing, pipeline management, phone screening, interviews, recruiting strategy, career events, licensing and contracting support, and training sales managers on recruiting processes. The role partners with territory sales managers and national recruiting teams, supports broker contracting, conducts field recruiting activities, and requires up to 40% travel.

Supports actuarial analyses, projects, documentation, process improvements, and risk-management activities while collaborating with Finance and business stakeholders. The trainee develops technical, communication, and regulatory knowledge, including Solvency II, through on-the-job experience, formal study support, and professional development while progressing toward actuarial qualification.

Leads Unum’s Chicago/Milwaukee office and local market franchise, with responsibility for profitable sales growth, client and broker relationships, office strategy, budget, operational initiatives, and business planning. Manages Sales and Client Management leadership and teams, including recruiting, development, retention, staffing, coaching, and performance management. Represents Unum externally, drives customer experience and renewal results, and partners with regional and home-office teams to achieve broader business objectives.

Entry-level finance apprenticeship supporting financial reporting, budgeting, forecasting and FP&A. Assist with analysis, finance systems and Excel reporting, stakeholder communication, process improvement, and study towards a Level 7 apprenticeship and ACCA/CIMA qualification over a 36-month programme.

Lead design and implementation of scalable data pipelines and models for CX analytics. Integrate structured and unstructured sources (DB2, SQL Server, Teradata, Web APIs), enable AI/LLM workflows, define data engineering standards, mentor engineers, and partner with data scientists and BI to deliver reliable analytics and automation.

Lead and grow an experience design team to translate CX strategy into scalable, human-centered programs. Drive journey-based transformation using agile delivery, change management, Voice of Customer insights, and cross-functional partnership to remove friction, improve outcomes, and demonstrate measurable business value.

Trainee role to learn and manage an assigned caseload of employee benefit claims. Develop policy/contract interpretation, investigative and return-to-work strategies, document decisions, provide excellent customer service, and utilize claims systems under mentor guidance until independently resolving claims.

As a Benefit Specialist Trainee, you will learn to manage claims, provide customer service, and understand policy guidelines with mentorship for 12 months.

Provide first-line customer service for benefits, claims, and policy administration via phone and digital channels. Use multiple systems to gather and relay accurate information, meet contact center metrics, complete required training, document interactions, and adhere to attendance and schedule expectations while demonstrating empathy and professionalism.

Lead go-to-market strategy and act as sales specialist for select channel partners. Partner with field sales, brokers, and technology vendors to drive new business and revenue expansion through consultative selling, tailored engagements, trainings, and product/platform demonstrations. Serve as principal point of contact for channel positioning, respond to client requests, and provide competitive feedback to internal teams to improve positioning and enablement.

Manage and evolve long-term care wellness programs through telephonic clinical assessments, member engagement, care navigation, vendor coordination, and cross-functional implementation to support aging in place, reduce risk, and improve member outcomes.

Lead and support first-line operational risk activities: facilitate RCSAs, assess risks in projects, investigate incidents, produce risk reporting and dashboards, partner with stakeholders to embed risk ownership and improve resilience.

Perform intermediate-to-complex actuarial analyses for pricing, valuation, reserves, and experience studies. Support pricing and underwriting tool development, valuation system maintenance, regulatory filings, product development, and cross-functional projects while pursuing actuarial credentials and mentoring junior staff.

Provide administrative and operational support for Small Business Hubs and Sales Directors: manage schedules, travel, expense analysis and forecasting; prepare reports, presentations, and correspondence; support system access (including Salesforce), onboarding, data entry, and special projects. Act as SME for budgetary and user access questions and ensure data integrity.

Serve as an Inclusion & Diversity (I&D) subject-matter partner embedding I&D strategies across business units. Advise and coach leaders, manage and execute I&D programs and projects, analyze data and metrics to drive improvements, create I&D resources, support talent and succession planning, and collaborate cross-functionally to enhance inclusion, engagement, and organizational effectiveness.