Who are we?
We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.
The roleWhat will you be doing?
Provide excellent customer service to both internal and external customers \ key stakeholders, in all aspects of Claims Administration and ensure all administrative tasks are actioned within agreed Service Levels, whilst maintaining the highest level of customer satisfaction and accuracy.What will you bring?
Key Accountabilities:
- Complete all administrative tasks including claim registrations, processing medical fees, issuing claim packs, producing and issuing escalation, termination and payment letters, processing and chasing medical and non-medical information requests, processing data amendment requests, indexing post, indexing and managing enquiries through in house systems, processing unallocated (Orphan) work items though in house systems, managing group mailboxes, and processing filter sheets, and other claims administration tasks as requested.
- Manage incoming Broker and customer calls through the Group telephone line. Action ad-hoc customer requests. Action out of hours voicemails.
- Responsible for the administration task for Rehab including- processing rehab referrals, processing and coordinating the setup of group workshop (On Course) requests, processing and coordinating the setup of specialist assessment referrals
- Responsible for the Total and Permanent (T&P) and Extended Duration (EDU) Long-Term Claim blocks. Investigate T&P and EDU claims, reaching a decision as to ongoing liability and continued validity through the application of medical knowledge and the accurate interpretation of policy documentation, proactively identifying and obtaining all information necessary and setting clear management plans. Submit for roundtable review and assessment.
- Deliver exceptional customer service, through customer expectation management and monitoring and where required action any customer feedback
- Manage conflicting demands and prioritise actions accordingly.
- Identify process improvement which creates efficiencies linked to cost to service, customer experience or team productivity.
- Understand how Conduct Risk, Treating Customers Fairly, Consumer Duty, Risk Management and Solvency II Systems of Governance relate to both the role and the divisional activities and highlight any opportunities for improvement.
- Ensure the continued protection of Unum’s information, by following all applicable Information Security policies and procedures and by reporting suspected weaknesses in information security controls to the Information Security Officer.
- Comply with Unum’s Code of Conduct and other Company Policies and Procedures as appropriate to the role.
- Live the Unum Leadership Expectations and values.
Required Knowledge and Skills:
- Experience of administration processes
- Experience within a customer service environment
- Strong customer focused approach
- Experience of managing high workloads
- Ability to interpret information and make appropriate recommendations / take
appropriate action
- Good working knowledge of Microsoft Applications
- Excellent attention to Detail
- Good numeracy and literacy
Why join us?
At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.
As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.
If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.
If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].
We are proud to be a Disability Confident Employer.
Company:
Unum UKSkills Required
- Experience of administration processes
- Experience within a customer service environment
- Strong customer-focused approach
- Experience managing high workloads
- Ability to interpret information, make recommendations, and take appropriate action
- Good working knowledge of Microsoft applications
- Excellent attention to detail
- Good numeracy and literacy
Unum Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unum and has not been reviewed or approved by Unum.
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Healthcare Strength — Benefits are described as starting day one and include medical coverage along with employer-provided life, short-term disability, and long-term disability. On-site amenities like a gym and café are also part of the health-and-extras package in some locations.
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Retirement Support — The retirement offering is positioned as a standout through a high employer 401(k) contribution. This retirement support is repeatedly framed as a key draw within the total rewards package.
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Leave & Time Off Breadth — Paid time off is characterized as generous, with additional personal days and company closure days also described. The time-off program is presented as broader than many peers on paper.
Unum Insights
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What We Do
Unum is a company of people serving people. A Fortune 500 company, we help millions of people gain affordable access to disability, life, accident, critical illness, dental and vision benefits through the workplace — benefits that help them protect their families, their finances and their futures. Our products and services meet the needs of a diverse workforce that includes four generations, growing ethnic diversity and changing family dynamics. A strong commitment to social responsibility is one of Unum's core values. In fact, we place particular emphasis on contributing to positive change in the communities in which we live and work. Helping our communities become better is a natural extension of the commitment we make each and every day to our customers — to help employers manage their businesses and employees protect their families and livelihoods. We look forward to sharing industry news, community involvement, recognition and other info we hope you find interesting and informative. We encourage your comments and feedback so we can be a valuable resource for you and get to know you a little better.
