Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Claim Associate to join our growing team!
The Claim Associate plays a critical role in the operational effectiveness of the Claim Department by providing administrative, technical and coordination support, ensuring accurate documentation, timely processing, and effective coordination of claim activities. This role is critical in maintaining organized workflows, supporting claim handlers, and facilitating communication with internal teams, external partners, and insureds.
How You Will Contribute:
- Serve as primary point of contact for administrative and operational claim inquiries, resolving issues independently when appropriate.
- Monitor Oxford’s claim mailboxes, prioritizing, handling, and distributing mail as appropriate.
- Enter, review, and maintain data within the claim management system, ensuring accuracy, completeness, and adherence to internal standards and service level expectations.
- Prepare, review, and distribute written acknowledgements and routine claim correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers.
- Assist with the development, preparation, review, and quality control of internal and external reports, loss runs, and management summaries.
- Monitor and manage communications and documentation from fronting carriers, ensuring proper routing, issue identification, and follow-up.
- Perform document handling tasks including redaction, quality review, document indexing, DocuSign workflow creation, and secure distribution.
Skills & Experience to be Successful:
- Associate or bachelor’s degree preferred; equivalent relevant experience may be considered.
- 3–6 years of progressive experience in claims administration/support or insurance operations.
- Strong working knowledge of insurance claim workflows and terminology.
- Demonstrated experience working with claim management systems.
- Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and external partners.
- Advanced organizational and time-management skills with the ability to manage competing priorities independently.
- High degree of attention to detail, accuracy, and data integrity.
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong critical thinking and problem-solving abilities, including the ability to spot issues and escalate as needed.
- Experience supporting audits, reporting cycles, or client-facing deliverables preferred.
Pay Range
$63,000 - $63,000 AnnualThe pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Associate or bachelor's degree, or equivalent relevant experience
- 3-6 years of progressive experience in claims administration, claims support, or insurance operations
- Strong working knowledge of insurance claim workflows and terminology
- Experience working with claim management systems
- Excellent written and verbal communication skills
- Advanced organizational and time-management skills
- High attention to detail, accuracy, and data integrity
- Proficiency in Microsoft Office, including Outlook, Word, and Excel
- Strong critical thinking and problem-solving abilities
- Experience supporting audits, reporting cycles, or client-facing deliverables
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
