- Act as the primary contact point for servicing support to brokerage / partnership channels, to ensure that the queries / concerns are addressed timely and effectively.
- Assist in refining and enhancing the servicing framework model to support distribution channels, including but not limited to servicing and administration procedures and workflows
- Participant in service enhancement initiatives / projects
- University graduate preferred
- Minimum 5 years of solid experience in customer servicing area, preferably with exposure to VIP, high-net-worth (HNW), affluent customer segments.
- Good command in both written and spoken English and Chinese, with proficiency in spoken Mandarin.
- As a good team player, and with strong communication, interpersonal and problem solving skills, with the capability to resolve the issue(s) / concern(s) effectively and efficiently through coordination with other teams / departments
- With customer-centric mindset and be able to work under pressure
Skills Required
- University degree
- At least 5 years of solid customer servicing experience
- Experience with VIP, high-net-worth, or affluent customer segments
- Strong written and spoken English and Chinese, including spoken Mandarin
- Strong communication, interpersonal, and problem-solving skills
- Ability to coordinate with other teams and resolve issues effectively and efficiently
- Customer-centric mindset and ability to work under pressure
- Strong teamwork skills
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
