Chicago Receptionist

SUMMARY

This position is for a Receptionist in the Office Services Department. The person will be responsible for providing support to Reception and related Facilities functions.  The right candidate for the role must possess a high degree of professionalism, superior communication skills and enjoy working in a fast-paced, collaborative team environment.

RESPONSIBILITIES          

The individual will be involved in the following critical activities:

• Greet, welcome and announce guests appropriately; direct them to assigned conference rooms if needed.
• Act as the primary Receptionist during working hours, answer and direct all incoming phone calls.
• Ensure guests are entered into building security prior to arrival. Maintain security by following procedures.
• Issue new or replacement key cards to employees and upon request; collect temporary key cards from visitors.
• Assist with monthly hospitality requests (e.g., create menu designs, place ad-hoc food orders).
• Order and replenish quarterly stock of air fresheners for the VIP guest room and all GCM restrooms; birthday or heritage month decorations.
• Update monthly Zoom signage in all GCM conference rooms.
• Serve as back-up to OS designated member to provide tours to new hires or Summer Interns and Analysts.
• Assist with general administrative duties and projects, upon request.

EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS

The ideal experience and critical competencies for the role include the following:

• Associate’s degree required or equivalent work experience.
• Minimum 2 years related professional experience interacting with executive and senior management.
• Business professional attire is required.
• Proficient knowledge of Microsoft Office Suite.
• Outstanding verbal and written communications skills.
• High degree of integrity and the ability to recognize the requirements of confidentiality.
• Demonstrated initiative and ability to work in a fast paced, changing environment.
• Proven ability to work both independently and within a team.
• Proven experience successfully managing multiple priorities with competing deadlines in a professional and efficient manner.
• Outstanding organization, decision making and problem solving skills.
• Ability to take control and manage tasks independently to closure.
• Flexibility and adaptability to various changing working conditions based on priorities.

In terms of cultural fit, the successful candidate will be self-motivated and energized by working amongst a group of thoughtful, smart and successful colleagues. He or she will enjoy being part of an organization focused on excellence and will be a naturally collaborative person who enjoys interacting with individuals at all levels. Additionally, he or she will be a strong team player with a proactive approach and the ability to exercise discretion and judgment.