About this opportunity
Ericsson is introducing an exciting opportunity for a Change Manager. This pivotal role ensures a smooth and efficient approach to modifications across customer services, resources, telecom and IS/IT infrastructure, balancing the need for innovation with minimal disruption and driving the right processes and procedures to support customer satisfaction and service continuity.
In this role, you will act as the single point of contact for the customer, chair CAB calls, drive the Change Management process and ensure activities are compliant with agreed work level agreements and work instructions. You will support the ongoing evolution of the customer's infrastructure and service portfolio while reducing outages, disruptions, rework, incidents and problems associated with change.
What you will do
- Serve as the single point of contact for customers, chair CAB calls and drive the Change Management process.
- Receive, analyse, prioritise and properly record Change Requests in the Change Management tool.
- Ensure risk and impact assessments are performed, documented and supported by mandatory information, including pre/post-check evidence, test results and CAB approvals.
- Prepare documentation for CAB meetings, identify appropriate CAB members and chair CAB governance discussions.
- Manage the Change Schedule in line with CAB definitions and communicate approved and planned changes to the customer and all relevant internal and external stakeholders.
- Ensure rollback procedures are included in Change Requests, review and close completed or failed requests, and maintain CMDB updates following network changes.
- Review outcomes and recommend process improvements, including continuous service and process improvement strategies to reduce incidents and problems associated with change.
- Identify resistance and performance gaps, proposing and executing corrective actions where required.
- Advocate for knowledge sharing within the team, provide training when required and support all stakeholders involved in the Change Management process.
- Participate in the creation or update of Change Management process documentation and procedures.
- Drive Change Management compliance across customers and support KPI fulfilment for the Change Management function.
You will bring
- A degree in Engineering, preferably in Electronics, Computer Science, Telecommunications or an equivalent field.
- Strong knowledge of the ITSM and ITIL frameworks, including ITIL-aligned change management processes.
- Experience with release management, release and change management, Change Advisory processes and Change Requests.
- Understanding of Ericsson Operations Engine mode of operations and MS TOP.
- Knowledge of corrective and preventive action, governance, risk and compliance, and technical documentation.
- Strong telecommunications fundamentals, including mobile network architecture, network configuration and change management.
- Experience with KPI analysis, KPI degradation, troubleshooting and performance improvement.
- Strong analytical, problem-solving and synthesis skills, with the ability to think strategically.
- A customer-oriented and business-minded approach, with strong stakeholder management capability.
- High accountability, integrity and the ability to work proactively under pressure.
- Strong communication skills, including the ability to share knowledge, provide training and contribute to a learning culture.
- Understanding of machine learning, artificial intelligence and cloud technologies.
- A commitment to ethics, compliance, principles and values.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Sydney
Skills Required
- Degree in Engineering (Electronics, Computer Science, Telecommunications) or equivalent
- Strong knowledge of ITSM and ITIL frameworks, including ITIL-aligned change management processes
- Experience with release management, release and change management, Change Advisory processes and Change Requests
- Understanding of Ericsson Operations Engine mode of operations and MS TOP
- Knowledge of corrective and preventive action, governance, risk and compliance, and technical documentation
- Strong telecommunications fundamentals, including mobile network architecture, network configuration and change management
- Experience with KPI analysis, KPI degradation, troubleshooting and performance improvement
- Strong analytical, problem-solving and synthesis skills with strategic thinking
- Customer-oriented approach and strong stakeholder management capability
- High accountability, integrity and ability to work proactively under pressure
- Strong communication skills, ability to share knowledge and provide training
- Understanding of machine learning, artificial intelligence and cloud technologies
- Commitment to ethics, compliance, principles and values
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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