Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Join our claims team in Sydney in our Emergency Services portfolios. You will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

We are seeking individuals from a strong Customer Service background who may have a degree within Health Sciences, Allied Health or from a Legal background. A degree in the following areas would be highly beneficial but not essential. Experience in any of these areas or similar is very desirable.

The Case Manager role is at the heart of helping injured workers rebuild and regain control of their lives. You’ll be the key point of connection, working closely with injured workers, employers, and treatment providers to guide each journey back to work. No two days are the same, you’ll play a meaningful role in supporting recovery, problem-solving along the way, and making a genuine difference in people’s lives.

This will be a permanent, full-time position based in the Sydney office, with flexibility to work from home up to 3 days per week considered from month three, subject to performance and approval.

YOUR RESPONSIBILITIES

• Step into a role where your clinical knowledge and passion for helping others can make a real difference. In this role, you will:
• Manage a portfolio of workers’ compensation claims, supporting individuals with both physical and psychological injuries
• Work closely with injured workers, employers, medical practitioners, and rehabilitation providers to achieve positive return-to-work outcomes
• Apply your understanding of health and recovery to implement proactive, tailored strategies
• Play a key role in supporting individuals through their recovery journey, ensuring they feel supported, informed, and empowered

ABOUT YOU

• You’re someone who is passionate about making a meaningful impact and enjoys working in a fast-paced, people-focused environment.
• You bring a strong foundation in health, allied health, or a related field, and are eager to apply your knowledge in a new and rewarding way.
• A strong communicator who can confidently navigate complex or sensitive conversations
• Proactive and solutions-focused, with the ability to think creatively when working with diverse stakeholders
• Committed to delivering a high standard of service and building genuine, trusting relationships

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.