EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
Join our Sydney Emergency Services team as a Case Manager, where you’ll apply your health or client service experience in a new and meaningful way. You will manage a portfolio of workers’ compensation claims, working closely with injured workers, employers, and health professionals to support safe and sustainable return-to-work outcomes.
We are seeking candidates with a strong customer service background, ideally with exposure to Health Sciences, Allied Health, or Law. While tertiary qualifications are highly regarded, transferable experience from clinical or client-facing environments will also be considered.
This is a full-time, permanent position based in our Sydney George Street office, with flexibility to work from home (up to three days from home) available from month three, subject to performance and approval.
YOUR RESPONSIBILITIES
- Manage an end-to-end portfolio of workers’ compensation claims involving both physical and psychological injuries
- Establish and maintain professional relationships with injured workers, employers, medical practitioners, and rehabilitation providers
- Utilise your understanding of health, recovery, and rehabilitation to drive proactive case strategies and positive outcomes
- Collaborate with internal Injury Management Specialists to design and implement tailored return-to-work plans
- Support and guide individuals throughout their recovery journey with a focus on empathy, communication, and outcome delivery
ABOUT YOU
- A background in Health Sciences, Allied Health, or a related discipline, or equivalent experience in a client-focused environment
- A genuine interest in transitioning your skills into a corporate or insurance-based setting
- Strong interpersonal and communication skills, with the ability to manage complex or sensitive situations with professionalism
- Proactive and adaptable, with the ability to think critically and navigate competing priorities
- A collaborative team player who contributes positively to team outcomes and culture
- Committed to delivering a high standard of service and building meaningful, trust-based relationships
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Manage end-to-end workers' compensation claims (physical and psychological injuries)
- Based in Sydney George Street office; full-time permanent role
- Strong customer service or client-facing background
- Ability to establish and maintain professional relationships with injured workers, employers, medical practitioners, and rehabilitation providers
- Understanding of health, recovery, and rehabilitation to inform case strategies
- Strong interpersonal and communication skills, able to manage complex or sensitive situations
- Proactive, adaptable, and able to prioritise competing tasks
- Collaborative team player contributing to positive team outcomes and culture
- Exposure to Health Sciences, Allied Health, or Law (preferred) or equivalent clinical/client-facing experience
- Tertiary qualifications (highly regarded) or transferable relevant experience
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
