EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
THE OPPORTUNITY
As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.
This is an exciting opportunity for an experienced Workers Compensation Case Manager to join EML’s Specialised Insurance Group (SIG) and support the Guild Insurance portfolio.
As a Case Manager, you will initially undertake a 6-month secondment with Guild Insurance, managing a portfolio of physical and psychological claims while supporting key transition activities as Guild joins EML. Following the secondment, you will transition into an ongoing role within SIG, continuing to support the Guild Insurance portfolio.
In this role, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process. This may include determining claim liability, managing treatment, processing payments, attending case conferences and implementing recovery and return to work outcomes. Your empathetic and supportive approach will help injured workers navigate their recovery journey with confidence.
If you are looking to broaden your claims experience, be part of an exciting integration project and continue your career within a specialised and values-driven environment, then this role is for you.
This is a 6-month secondment opportunity based in Guild Insurance's Martin Place office, before transitioning permanently into EML's Specialised Insurance Group (SIG).
YOUR RESPONSIBILITIES
- Proactively manage mental health and physical claims, drawing on your exceptional customer service and decision-making skills to make a positive impact every day
- Support transition activities relating to the integration of the Guild Insurance portfolio
- Prepare and implement strategies within required timeframes to achieve optimal outcomes and minimise claim costs
- Liaise regularly with internal and external stakeholders to progress strategies and actions
- Facilitate active participation of injured workers and employers in recovery and return to work planning
- Proactively manage rehabilitation providers and approve rehabilitation and wellness plans in line with guidelines
- Undertake ongoing reviews relating to entitlements and payments
- Conduct claims reviews with clients as required
- Facilitate case conferences as required
- Undertake face-to-face meetings with customers as required
ABOUT YOU
- Minimum 18 months Workers Compensation Case Management experience
- Previous experience managing physical and psychological injury claims
- A high level of empathy and resilience when supporting injured workers through a customer-centric approach
- Proactive, strategically focused and able to think creatively when engaging with workers, employers, providers and families
- Strong communication skills with the ability to build rapport, confidence and trust
- An ability to actively listen and understand what matters most to the customer to support recovery and return to work
- Passionate about our purpose of helping people get their lives back
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
EML provides career opportunities and great employee benefits, including:
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
Skills Required
- Minimum 18 months Workers Compensation Case Management experience
- Experience managing physical and psychological injury claims
- High level of empathy and resilience supporting injured workers
- Proactive, strategic thinker able to develop and implement recovery and cost-minimisation strategies
- Strong communication skills with ability to build rapport, confidence and trust
- Ability to actively listen and understand customer needs to support recovery and return to work
- Ability to conduct face-to-face meetings and facilitate case conferences
EML Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about EML Group and has not been reviewed or approved by EML Group.
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Flexible Benefits — Hybrid work and rostered‑day‑off arrangements (such as a 9‑day fortnight or monthly RDO) provide meaningful schedule flexibility. These options can help balance high‑pressure roles with predictable time away from daily duties.
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Parental & Family Support — Paid parental leave for primary and secondary carers and family‑oriented initiatives signal concrete support for caregivers. Some materials also reference superannuation coverage alongside parental leave.
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Wellbeing & Lifestyle Benefits — Employee wellbeing is supported through EAP and internal care programs, discounted private health insurance and gyms, flu shots, and retailer discount programs. These offerings broaden total rewards beyond base pay.
EML Group Insights
What We Do
At EML we take great pride in helping people get their lives back after a workplace injury. Since our foundation in 1910 the EML Group have maintained a singular vision; to dedicate our services to improving work health and safety for the benefit of our members, workers and the broader community which we support. Today, we have over 4,000 specialists working in partnership with businesses, injured workers and government schemes across Australia, helping to make a difference. We are Australia’s largest provider of claims management services for self-insurers and focus on providing tailored injury prevention and return to work support. We have helped well over 350,000 injured workers get their lives back
