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Team Overview
The Capacity Planning team is responsible for ensuring the Customer & Consumer (B2B) Servicing organization is appropriately staffed to meet business demand while delivering exceptional customer experiences. We partner closely with operations, business leaders, and analytics teams to forecast workload, optimize resource allocation, and provide data-driven insights that support strategic decision-making. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
Support capacity planning and forecasting activities by analyzing historical operational and business performance data. Develop and maintain reports, dashboards, and analytical models that help leaders make informed staffing and workload management decisions. Use SQL to extract, transform, and validate data from multiple systems and databases. Utilize Python or R to automate reporting processes and perform exploratory data analysis. Perform data quality checks and support continuous improvement of reporting processes. Create documentation and presentations to communicate findings and recommendations.
Required Knowledge And Experiences
Currently pursuing a Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Computer Science, Business Analytics or a related quantitative field. Demonstrated coursework or academic projects involving data analysis, statistics, forecasting, or business analytics. Foundational understanding of data analysis concepts and the ability to interpret quantitative results to support business decisions. Strong problem-solving skills with the ability to work with large datasets. Effective verbal and written communication skills with the ability to present findings clearly to both technical and non-technical audiences.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Intern, Consumer Operations Support
Skills Required
- Currently pursuing a Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Computer Science, Business Analytics, or a related quantitative field.
- Coursework or academic projects involving data analysis, statistics, forecasting, or business analytics.
- Foundational understanding of data analysis concepts and ability to interpret quantitative results for business decisions.
- Strong problem-solving skills and ability to work with large datasets.
- Effective verbal and written communication skills, including presenting findings clearly to technical and non-technical audiences.
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as strong, with multiple plan choices, reasonable deductibles, and access to mental‑health resources like Spring Health.
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Leave & Time Off Breadth — Flexible Time Off for salaried roles, PTO for hourly roles, paid holidays, wellness days, and hybrid flexibility underpin generous time‑away options.
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Parental & Family Support — Parental and caregiver benefits are emphasized, including 12 weeks of paid parental leave with a gradual return, adoption assistance, dependent‑care FSA, and Care@Work backup care from day one.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
