The Role
The Campaign Execution Specialist will manage customer queries, handle complaints about promotions, monitor customer activity, and deliver marketing campaigns for online sportsbooks and casinos.
Summary Generated by Built In
Our client, an important sports gaming house, is looking for a Campaing Execution Specialist to join their team.
Key Resonsabilities
As a Campaign Execution Specialist you will have to:
- Deal directly & manage effectively all customer queries regarding promotions & bonuses
- Handle complaints and provide solutions related to bonuses
- Monitor and evaluate the activity of customers
- Provide accurate information regarding company's promotions
- Handle daily promotions for both Online Sportsbook and Casino
- Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools)
- Communicate with Sportsbook & Casino Departments, providing feedback regarding promotions, banners etc.
Requirements
- At least 1 year of prior experience in a similar role within the iGaming industry
- Experience in using CRM tools/ campaigns is a plus
- Passion about sports and good understanding of online gaming products
- Excellent communication and a team working spirit
- Fluency in both English and Portuguese language
- Flexibility to work on shift rotation 24/7
Skills Required
- At least 1 year of prior experience in a similar role within the iGaming industry
- Experience in using CRM tools/ campaigns
- Fluency in both English and Portuguese language
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The Company
What We Do
Pacifica Continental is a global recruitment firm specialized in strategic positions such as board members, c-suites, senior and middle management, and skilled professionals across various industries, helping clients attract, develop, and retain talent to accelerate business growth.
