The Role
The Campaign Execution Specialist manages customer queries and complaints about promotions, evaluates customer activity, and delivers marketing campaigns using specific tools.
Summary Generated by Built In
Our client, a sports gaming house is looking for a Campaign Execution Specialist, where his role will be:
Key Responsibilities:
- Deal directly & manage effectively all customer queries regarding promotions & bonuses
- Handle complaints and provide solutions related to bonuses
- Monitor and evaluate the activity of customers
- Provide accurate information regarding company's promotions
- Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools
Qualification Requirements:
- At least 1 year of prior experience in a similar role within the iGaming industry
- Experience in using CRM tools/ campaigns is a plus
- Passion about sports and good understanding of online gaming products
- Excellent communication and a team working spirit
- Fluency in both English and Portuguese language
- Flexibility to work on shift rotation 24/7
Skills Required
- At least 1 year of prior experience in a similar role within the iGaming industry
- Experience in using CRM tools
- Fluency in both English and Portuguese
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The Company
What We Do
Pacifica Continental is a global recruitment firm specialized in strategic positions such as board members, c-suites, senior and middle management, and skilled professionals across various industries, helping clients attract, develop, and retain talent to accelerate business growth.
