TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Call Center Validation agent will be responsible for analyzing business information through outbound calls and web searches. In this role, the Call Center Agent will confirm reliable data of businesses using different sources.The position is remote WFHWhat You'll Bring:
The successful candidate will be able to assume responsibility for gather critical business information in a casual manner or following a script. Additionally, when needed, the agent must do a web search to complement the proper validation process.
The role requires strong English communication skills with active listening.
Outbound phone calls business to business for validation purposes.
Researching required information using available resources.
Attention to quality of the data and details.
Analyze the available information to determine the truthfulness of the business attributes.
Meet individual / team targets and call handling metrics.
Proactively works and adherence to company procedures, guidelines, and policies.
Adapts well to change and can adjust priorities as needed.
Teamwork and cooperation.
Strong time management skills.
Experience working in a remote environment.
Impact You'll Make:
English language proficiency B2+ or C1 that includes reading, oral, writing, and listening skills.
High school diploma.
6 months of experience in a Call Center environment.
Excellent data entry and typing skills: 20 wpm
Availability to work from 7:00am to 4:00pm Monday to Friday.
MS Office knowledge (Excel-basic to intermediate) Nice to have.
#wfh #remote
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.TransUnion Job Title
Rep I, Customer Support OperationsSkills Required
- English language proficiency B2+ or C1 (reading, writing, speaking, listening)
- High school diploma
- 6 months of experience in a call center environment
- Strong English communication skills with active listening
- Excellent data entry and typing skills: 20 wpm
- Experience working in a remote environment
- Availability to work 7:00am to 4:00pm Monday to Friday
- Ability to research and validate business information via web searches
- Attention to data quality and detail
- MS Office knowledge (Excel basic to intermediate)
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Parental & Family Support — Paid, gender‑neutral parental leave with a gradual return is highlighted alongside adoption/surrogacy/infertility support and backup care through Care@Work. Dependent‑care FSA options and caregiver assistance further bolster family support.
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Healthcare Strength — Day‑one medical, dental, and vision coverage is offered with HSA/FSA options, EAP/therapy sessions, 24/7 support, and wellness programming. Coverage extends to dependents and includes mental‑health resources.
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Retirement Support — A 401(k) plan features no waiting period, an employer match, and immediate 100% vesting. Employees can also participate in an Employee Stock Purchase Plan to build long‑term financial security.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
