Call Center Sales Representative (Bilingual English/Spanish)

Posted 11 Days Ago
Be an Early Applicant
Phoenix, AZ, USA
In-Office
20-70K Hourly
Junior
Information Technology • Internet of Things • Mobile • On-Demand • Software
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Handles inbound sales calls, acquires new customers, and upsells products and services to existing customers. The representative achieves sales targets through telephone-based selling, processes orders, explains Spectrum offerings, identifies cross-selling opportunities, supports customer issue resolution, and promotes marketing campaigns. The role requires bilingual English and Spanish communication, computer proficiency, and knowledge of cable, internet, television, and telephone services.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Join Spectrum and unlock your potential with competitive pay starting at $20/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.
As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing customers. Your expertise will drive our revenue growth and enhance customer satisfaction.
What our Call Center Sales Representatives Enjoy Most About the Role
  • Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions.
  • Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls.
  • Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities.
  • Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors.

Working Conditions
  • Normal office environment.

Required Qualifications
Education
  • High school diploma or equivalent.

Skills & Abilities
  • Clear, straightforward and professional communication with customers and colleagues.
  • Proven sales techniques with consistent achievement of sales goals.
  • Proficiency in computer and consumer electronics.
  • Competence in using personal computers and relevant software applications, including billing systems.
  • Strong verbal and written communication skills and effective organizational skills with the ability to prioritize tasks.
  • Demonstrated judgment and initiative in accomplishing job duties.
  • Working knowledge of cable communications products and services, including TV, internet, and telephone.
  • Bilingual: Spanish

Preferred Qualifications
  • 2+ years of call center sales experience.

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9S1181 2026-85106 9S1181 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

  • High school diploma or equivalent
  • Clear, straightforward, and professional communication with customers and colleagues
  • Proven sales techniques with consistent achievement of sales goals
  • Proficiency in computers and consumer electronics
  • Competence using personal computers and relevant software applications, including billing systems
  • Strong verbal and written communication skills
  • Effective organizational skills and ability to prioritize tasks
  • Demonstrated judgment and initiative in accomplishing job duties
  • Working knowledge of cable communications products and services, including television, internet, and telephone
  • Bilingual English and Spanish language ability
  • Two or more years of call center sales experience

What the Team is Saying

Eilisa
Stephanie
Raquenel
Mary
Kat K.

Spectrum Compensation & Benefits Highlights

  • Retirement Support — Feedback suggests the company’s retirement programs, including a dollar‑for‑dollar 401(k) match and additional employer contributions for many roles, are standout parts of total compensation. Employees often highlight these features as meaningful long‑term value.
  • Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health offerings are consistently described as a core strength. When combined with broader protections and health‑account options, feedback suggests the package feels competitive.
  • Parental & Family Support — Paid parental leave, extended leave for birth mothers, fertility support, and adoption/surrogacy assistance are prominently featured. Feedback suggests these family‑building benefits enhance the overall appeal of the package.

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The Company
HQ: Stamford, CT
100,000 Employees
Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.

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