Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
We’re a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We are looking for a curious, empathetic, and proactive Senior Business System Analyst who is excited to work through ambiguity and deliver exceptional user experiences and lasting value to our customers.
The Business System Analyst will support the Direct Division and our Residential Customer Database Product. They will be responsible for analyzing and translating business requirements into system definitions and recommended solutions. This role's key focus is analyzing system-related data to answer specific business and technical questions.
What You’ll Do:
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Identify and translate business system requirements and related business/application solutions over a complete business process.
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Conduct in-depth research, interpret highly technical documents, draw valid conclusions, and provide appropriate recommendations to solve business problems.
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Perform GAP analysis to identify gaps between current and desired states of business processes and systems.
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Create user stories to capture requirements from stakeholders and translate them into actionable tasks for development teams.
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Document business processes, training procedures, standard operating procedures, project status, etc.
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Be a strategic partner and liaison between the user community and the technical applications development staff (may include offshore staff).
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Define business processes, ensure system alignment, and resolve system problems to ensure customer processes run smoothly.
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Drive process improvement and optimization initiatives across teams and the organization.
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Participate in Agile ceremonies like backlog grooming, sprint planning, and coordinate the full software delivery lifecycle.
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Collaborating with the Residential Data Operations team to manage and optimize our internal customer database, ensuring seamless integration with our new Salesforce instance.
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Supporting our internal data team in enhancing the Residential Customer Database with lender, attorney, and residential real estate data.
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Facilitating system alignment with the sales team's new Uniform Sales Process, including essential data integration workflows.
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Proactively engaging with sales, marketing, other internal data groups, and internal/external vendors to address gaps in data readiness and system functionality.
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Driving continuous improvement in system design and implementation, aligned with the Q4 2025 launch milestones for the Uniform Sales Process MVP.
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Documenting and maintaining business processes, user requirements, and technical specifications to ensure clarity and accountability.
What You’ll Bring
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3+ years of experience in a Business Systems Analyst or adjacent role.
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Demonstrated ability to work closely with the Sales Ops, Vendors, Domain Product Owners, and other cross-functional teams.
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Direct experience with Agile process (working with team on backlog refinement, work item creation, sprint structuring and planning), end-to-end process understanding from customer request to release/delivery.
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Experience in detailing user stories and bugs.
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Hands-on experience in working with API’s.
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Excellent organizational and project management skills.
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Ability to organize large amounts of information and glean insights, define problems, and identify root causes.
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Strong written and oral communication skills to define business and technical parameters and lead team to meet business requirements.
Pay Range: $72,125.00 - $96,125.00
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.
#ST2
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
