At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won’t just have a job. You'll have a career—and a purpose.
Join our team. It’s a great time to be a part of ZOLL!
About the Role
The Business Support Officer plays a key role in supporting customer service, order fulfilment, logistics, and warehouse operations in Indonesia. This position is responsible for ensuring efficient business operations while maintaining compliance with Indonesia's Good Distribution Practice (CDAKB) requirements.
Essential Functions
Provide business support for customer order fulfilment, ensuring orders are processed accurately and efficiently.
Respond to customer enquiries via telephone and email, providing timely and accurate updates on purchase orders, sales orders, shipments, returns, and credit requests.
Deliver exceptional customer service by handling enquiries, resolving issues, and providing product and service information.
Manage the flow of goods through the warehouse, including product labelling and inventory coordination.
Ensure warehouse operations and product handling comply with Indonesia's Good Distribution Practice (CDAKB) requirements.
Coordinate and monitor inbound and outbound shipments to ensure timely delivery.
Track shipments, investigate and resolve delivery issues, and provide regular updates to internal and external stakeholders.
Liaise effectively with suppliers, logistics providers, transport companies, and other business partners to support daily operations.
Maintain accurate records and documentation related to orders, shipments, and inventory.
Support continuous improvement initiatives and undertake other duties as assigned.
Required/Preferred Education and Experience
Diploma or Bachelor's degree in Business Administration, Supply Chain, Logistics, Customer Service, or a related discipline.
Experience in customer service, business support, order management, logistics, or supply chain operations.
Knowledge of warehouse operations and logistics processes.
Familiarity with Indonesia's Good Distribution Practice (CDAKB) requirements is preferred.
Strong communication and interpersonal skills.
Excellent organisational skills with strong attention to detail.
Ability to prioritise tasks and manage multiple responsibilities in a dynamic environment.
Proficiency in Microsoft Office applications and ERP systems is an advantage.
Fluency in Bahasa Indonesia and good written and spoken English.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
Skills Required
- Diploma or Bachelor's degree in Business Administration, Supply Chain, Logistics, Customer Service, or related discipline
- Experience in customer service, business support, order management, logistics, or supply chain operations
- Knowledge of warehouse operations and logistics processes
- Familiarity with Indonesia's Good Distribution Practice (CDAKB)
- Strong communication and interpersonal skills
- Excellent organizational skills and strong attention to detail
- Ability to prioritize tasks and manage multiple responsibilities
- Proficiency in Microsoft Office applications and ERP systems
- Fluency in Bahasa Indonesia and good written and spoken English
ZOLL Medical Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZOLL Medical Corporation and has not been reviewed or approved by ZOLL Medical Corporation.
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Healthcare Strength — Medical, dental, and vision coverage includes in‑network preventive care at 100% along with behavioral health/EAP and virtual therapy options. These features are often regarded as solid to good components of the package.
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Parental & Family Support — Paid parental leave provides 12 weeks at full pay for the birthing parent and 6 weeks for the non‑birthing parent after eligibility is met. This policy is frequently highlighted as a standout element.
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Wellbeing & Lifestyle Benefits — Wellness programs offer incentives and are complemented by multiple external well‑being recognitions. These programs add perceived value to total rewards.
ZOLL Medical Corporation Insights
What We Do
ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries.
