Be an Early Applicant
Building a better future for this generation and the next.
The Role
Manages arbitration operations, inspection coordination, email inquiries, data entry, inventory, account communications, and customer service for auction locations. The role maintains compliance with service agreements, coordinates recon activities, supports process improvements, and collaborates with reporting and recon teams. It also requires accurate system updates, office organization, safety support, and professional teamwork under tight deadlines.
Summary Generated by Built In
Are you ready to become the backbone of our retail operations? As a Business Services Specialist II, you'll be the go-to expert for ensuring compliance with service level agreements and contractual obligations.
What You'll Do:
Who You Are:
Your knack for identifying and developing solutions will drive process efficiencies and transparency, making you an invaluable asset to our team.
Minimum:
Preferred:
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
What You'll Do:
- Arbitration Management: Oversee daily arbitration lists for Phoenix and Tucson, ensuring smooth operations.
- Inspection Coordination: Enter inspections in VCF, update Salesforce notes, and manage dealership send-outs.
- Email Handling: Respond to arbitration emails from various auctions, coordinating inspections, estimates, and rechecks.
- Process Improvement: Develop and implement changes to enhance efficiency and transparency.
- Collaboration: Work with reporting to facilitate cooperation across all recon shops (Mech, Body, Cert, etc.).
- Customer Service: Address inquiries and resolve issues, providing accurate and friendly service.
- Data Entry: Perform data entry in AS 400 and other systems as needed.
- Account Management: Maintain effective communications and ensure customer requirements are met.
- Inventory Management: Maintain and communicate office inventory and ordering.
- Safety Excellence: Support all safety activities and champion company values.
- Professional Growth: Set an example in behavior, championing company values and ensuring respectful treatment of all employees.
Who You Are:
Your knack for identifying and developing solutions will drive process efficiencies and transparency, making you an invaluable asset to our team.
Minimum:
- A High School Diploma/GED and 3 years office experience required.
- Strong communication and interaction skills required.
- Effective and competent supervisory, office management, and organizational skills required.
- Good computer and software knowledge, including AS400 essential.
- Must be well-organized, thorough, and attentive to details.
- Must be a self-starter able to work problems through to successful completion.
- Must be team-oriented, pleasant, and professional. Must be willing to work closely with others, often under tight time constraints.
- Ability to work well with others and maintain focus and productivity under compressed deadlines is required.
- Ability to sit or stand for prolonged periods of time.
Preferred:
- Experience in the automobile industry or the Auction business preferred.
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High school diploma or GED
- Three years of office experience
- Strong communication and interaction skills
- Supervisory, office management, and organizational skills
- Computer and software knowledge, including AS400
- Well-organized, thorough, and detail-oriented
- Self-starter able to resolve problems through completion
- Team-oriented, pleasant, and professional demeanor
- Ability to work under tight or compressed deadlines
- Ability to sit or stand for prolonged periods
- Automobile industry or auction business experience
What the Team is Saying
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Director of Agile Delivery
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Jenny Arias
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Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) features eligibility after 90 days with an automatic 2% contribution and a dollar-for-dollar match up to 6%, for up to 8% from the company. This structure is highlighted as a standout element of the package.
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Healthcare Strength — Multiple medical plan choices (Core PPO, Premium PPO, and an HSA-eligible HDHP) with in-network preventive care covered at 100%, alongside mental-health and wellness resources, indicate robust healthcare support. Plan options and wellness tools are emphasized across benefits materials.
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Parental & Family Support — Paid parental leave, adoption assistance, comprehensive fertility coverage, childcare/backup-care support, and resources such as Milk Stork and gender-affirming care signal strong support for families. Additional life-stage supports like menopause care further broaden the offering.
Cox Enterprises Insights
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
