Business Services Specialist I (Manheim Detroit)

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Carleton, MI, USA
Hybrid
17-25 Hourly
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Building a better future for this generation and the next.
The Role
This position provides customer service and clerical responsibilities and ensures the accurate and efficient processing of vehicle titles by filing and retrieving files for clients when requested. Generating reports for sold and or purchased vehicles sending them out via FedEx or USPS.
The part-time schedule for this role will be between Monday through Wednesday from 8:00 AM to 5:00 PM.
Job Responsibilities:

  • Perform administration functions, including matching titles, customer service, data entry, filing and routing, etc.
  • Ability to efficiently file and pull tiles to be shipped to our clients.
  • Verifying information accuracy and interacting with internal and external customers.
  • Run a batch report for paid units to ensure timely processing.
  • Pull batches daily to prep for the reassignment team.
  • Run reports for sold units to provide the required paperwork from the S.O.S.
  • Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
  • Provide quality customer service through face-to-face and phone support.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
  • Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.

Qualifications:
  • High School Diploma or equivalent required.
  • Valid Driver's License and safe driving record required.
  • Effective communication skills are required.
  • Strong attention to detail skills are required.
  • Basic computer software skills required.
  • Must possess good problem-solving and organizational skills.
  • Commitment to providing excellent customer service required.
  • Must be able to operate office equipment (i.e., copier, fax machine, etc.).
  • Ability to sit or stand for prolonged periods of time.
  • Ability to perform repetitive data entry tasks.
  • Vision abilities required include close, distance, and depth perception.

USD 16.59 - 24.86 per hour
Compensation:
Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

What the Team is Saying

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Cox Enterprises Compensation & Benefits Highlights

  • Retirement Support — The 401(k) features eligibility after 90 days with an automatic 2% contribution and a dollar-for-dollar match up to 6%, for up to 8% from the company. This structure is highlighted as a standout element of the package.
  • Healthcare Strength — Multiple medical plan choices (Core PPO, Premium PPO, and an HSA-eligible HDHP) with in-network preventive care covered at 100%, alongside mental-health and wellness resources, indicate robust healthcare support. Plan options and wellness tools are emphasized across benefits materials.
  • Parental & Family Support — Paid parental leave, adoption assistance, comprehensive fertility coverage, childcare/backup-care support, and resources such as Milk Stork and gender-affirming care signal strong support for families. Additional life-stage supports like menopause care further broaden the offering.

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The Company
HQ: Atlanta, Georgia
30,000 Employees
Year Founded: 1898

What We Do

Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!

Why Work With Us

Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.

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