We're looking for a Business Operations leader to own the gnarliest problems at Marble and help us transform mental healthcare for millions of kids nationwide. This is a rare opportunity to build mission-critical functions from scratch, shape strategy, and design how Marble scales. You'll sit at the intersection of strategy, product, and execution - and see your work translate directly into families getting the mental healthcare they deserve.
What You'll Do
- Own the toughest, most ambiguous problems at the heart of the business. You'll jump into our most complex challenges, starting with building our revenue collection function. You'll partner closely with the CEO, co-founder, and senior ops leaders to uncover what's working, what's broken, and what to fix first - then make it happen. That might mean diving into a messy spreadsheet, reimagining a broken workflow, or picking up the phone to get answers from payers, patients, therapists.
- Build the systems that power Marble's growth. You'll design the processes, tools, and partnerships that take us from scrappy to scaled. That could mean designing smarter internal workflows, scoping product features for our engineers, or working with the right vendors to supercharge execution. You'll help us move fast now, and set us up to grow even faster later.
Qualifications
Must have
- You have 5+ years of experience in strategy and operations. You've worked in environments where you had to figure things out, not just follow a playbook.
- You're based in New York and can work from our SoHo office at least two days a week.
Nice to have
- You've worked at a startup or in a high-growth environment.
- You've worked in healthcare or with insurance systems.
- You've worked closely with product or engineering teams to build tools or processes.
Ideal traits
- ⚒ Process thinker who likes to build - You know how to get from 0→1 with scrappy, simple solutions, and then 1→100 by spotting patterns and building systems that scale.
- ♀ Relentless drive - No task is too small for you. You're just as willing to call a payer or follow up on a denial as you are to design a long-term solution.
- ❔Thrive in ambiguity - You can make sense of messy claims data and get to the root of a problem, even when the path isn't clear.
- Introspective team player - You're a thoughtful communicator, open to feedback, and focused on what's best for the mission and the people we serve.
Top Skills
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people.
We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that.
And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions.
By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
Gallery
Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a hybrid model, with most of the team based out of NYC. We believe an in person presence is crucial to team culture, but also prioritize flexibility. Employees in NYC come into the office ~3 days a week, and we have regular team onsites.
