Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow.
Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists.
We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.
About the RoleAt Marble, Customer Experience is the heartbeat of the company. Our CX team sits at the intersection of product, engineering, and every person we serve — students, parents, therapists, school counselors, and insurance partners. In a space this complex and this important, CX is where some of the most critical decisions get made.
As one of the first members of Marble's CX team, you'll have real ownership over how we show up for the kids and families we serve. You'll work closely with operators who've scaled high-growth startups, move fast on problems that actually matter, and see the direct impact of your work in the lives of students navigating mental health challenges. This is a seat at the table for someone who wants to build something.
What You'll DoServe as a trusted point of contact for students, parents, therapists, school counselors, and insurance partners — resolving questions and issues with speed and care
Own support cases end-to-end, working across teams and channels to find solutions and close the loop
Identify patterns in what's breaking or creating friction and bring concrete recommendations to product and engineering
Build and improve the processes, documentation, and workflows that make the CX function more effective over time
Collaborate closely with the broader Operations team to ensure a seamless experience at every stage of the care journey
Speak up when something is broken and bring solutions — you help shape how Marble serves its community
2+ years of experience at a high-growth startup in an operations or customer experience role
Demonstrated history of rapid growth and taking on increasing responsibility
Rolls up your sleeves and does what needs to be done — comfortable picking up the phone, handling high volumes, and doing the unglamorous work that matters
Relationship-obsessed — you care deeply about the people you're serving and the team you're building with
Thrives in ambiguity — energized by imposing structure in dynamic environments and making sound decisions with imperfect information
Growth mindset — you see challenges as opportunities to adapt and improve
Takes ownership: speaks up when something is broken and brings solutions to the table
Mission-driven and energized by improving access to mental health care for kids
Direct impact on kids' mental health access — this work is meaningful
Greenfield opportunity to build something from the ground up, with leadership support and a clear growth path
Small, experienced team that moves fast and takes the work seriously
Competitive compensation, benefits, and equity
Marble offers competitive compensation for this role. Compensation includes a base salary, equity, and full benefits.
Base salary range:
$65,000 – $80,000
Skills Required
- 2+ years of experience in an operations or customer experience role at a high-growth startup
- Demonstrated history of rapid growth and increasing responsibility
- Ability to build processes, documentation, and workflows
Marble Health Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes medical, dental, vision, and explicit mental‑health support referenced across company materials and postings.
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Leave & Time Off Breadth — Time‑off policies feature unlimited PTO, paid holidays, and periodic company‑wide breaks.
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Equity Value & Accessibility — Equity/stock options are emphasized across job posts and materials, including language about “meaningful equity” and an ownership mindset.
Marble Health Insights
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people. We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that. And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions. By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
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Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a 3-day in person office policy: Monday, Tuesday and Thursday.
