Business Operations Analyst

Posted 7 Days Ago
5 Locations
In-Office
110K-125K Annually
Mid level
Artificial Intelligence • Machine Learning • Software • Analytics
Our mission is to verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
The Role
The Business Operations Analyst at Socure supports business transformation through cross-functional coordination, process optimization, and operational governance to enhance efficiency.
Summary Generated by Built In
Why Socure?

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

About the role

As a Business Analyst at Socure, you will play a key role in enabling business transformation initiatives by supporting operational coordination, maintaining visibility into progress, and ensuring consistency across cross-functional execution. You will partner closely with Program Management and functional stakeholders to help streamline workflows, reinforce operating rhythms, and support scalable ways of working across the organization.

This role is ideal for professionals with a strong analytical mindset and attention to detail who thrive in fast-paced environments and enjoy bringing structure and clarity to complex initiatives. You will support critical efforts such as reporting cadences, operational governance, and process optimization – helping teams stay aligned, informed, and operating efficiently.

What you'll do
  • Support the execution of business transformation initiatives by coordinating cross-functional activities, tracking progress, and maintaining clear documentation of deliverables.

  • Translate business needs into clear requirements, user stories, and current vs. future state process documentation, while supporting project intake by reviewing submissions, gathering inputs, and preparing materials for prioritization.

  • Support and maintain reporting cadences, including weekly business reviews (WBRs), status updates, and executive reporting, ensuring accuracy, consistency, and timely delivery.

  • Assist in the administration and continuous improvement of program management tools and workflows, including supporting automation efforts to enhance efficiency and scalability.

  • Partner with cross-functional stakeholders to gather inputs, surface process gaps, and support the implementation of process improvements and automation solutions.

  • Maintain and support shared collaboration spaces and operational systems, ensuring access is organized and spaces are consistently maintained.

  • Ensure data accuracy and integrity across reporting, tracking tools, and documentation to support reliable decision-making.

What you bring
  • Bachelor’s degree required.

  • 2–4 years of relevant experience in business analysis, operations, program support, or a similar role.

  • Strong analytical and problem-solving skills with the ability to translate data into insights and recommendations.

  • Proficiency with business and productivity tools (e.g., Google Workspace, Microsoft Office, project management software).

  • Familiarity with automation and AI tools (e.g., Zapier or similar) and an interest in driving process optimization and AI-enabled transformation is a plus.

  • Ability to manage multiple priorities in a fast-paced environment with attention to detail.

  • Proactive, adaptable, and solutions-oriented mindset.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.

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The Company
Chennai, Tamil Nadu
386 Employees
Year Founded: 2012

What We Do

Socure is the leading platform for digital identity trust. Its predictive analytics platform applies artificial intelligence and machine learning techniques with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet to verify identities in real time. The company has more than 750 customers across the financial services, gaming, telecom, and e-commerce industries, including three of the top five banks, seven of the top 10 card issuers, three of the top MSBs, the top payroll provider, the top credit bureau, and over 100 of the largest and most successful FinTechs. Marquee customers include Chime, Varo Money, Public, Stash, and DraftKings. Socure has received numerous industry awards and accolades, including being named to Forbes America’s Best Startup Employers 2021, being awarded Best New Technology Introduced over the Last 12 Months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked number 70 in Deloitte’s Technology Fast 500™, being listed as a Gartner Cool Vendor, being recognized by Forbes as one of the Top 25 Machine Learning Startups to Watch, being named to CB Insights: The FinTech 250, and being awarded Finovate’s Award for Best Use of AI/ML, to name a few.

Why Work With Us

Socure is a critical part of the infrastructure of the digital economy and what we do is critical to ensure the safety of anyone doing any sort of business on the internet. Because of our technology digital identity theft will be eradicated and more people will be included in the digital economy than ever before.

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