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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
We are looking for a Senior Business Operations Analyst to join our growing Collections Center of Excellence (CCoE) team. This role is a key part of the Business Planning & Analytics (BP&A) organization and will focus on developing data-driven insights, reporting, and operational strategies that improve efficiency and performance across the Collections lifecycle while enhancing the member experience.
The ideal candidate is highly analytical, collaborative, and strategic, with strong experience in SQL, Tableau, and operational analytics. This person will partner closely with Operations, Technology, Data Engineering, and leadership teams to support decision-making, optimize processes, and drive business outcomes related to loss prevention and collections operations.
This role reports directly to the BP&A MIS Manager and will serve as a senior analyst supporting the Credit Card, Personal Loan, and Student Lending businesses.
What You’ll Do
Utilize advanced SQL skills daily to analyze large datasets and support operational decision-making
Design, build, and maintain complex Tableau dashboards and reporting solutions
Develop and present Google Slides presentations highlighting Collections and Recovery insights, opportunities, risks, and strategic recommendations for senior leadership
Lead complex analytical projects from requirements gathering through reporting implementation and validation
Partner with stakeholders to optimize operational strategies through testing, impact analysis, and performance monitoring
Collaborate with MIS team members to improve existing processes, databases, and Snowflake data structures
Analyze outbound Dialer and inbound IVR performance and develop omni-channel operational reporting
Partner with Operations and Technology teams to identify gaps in workflows, policies, regulatory compliance, and execution processes related to delinquent customer communications
Build strong relationships with operations leaders to align on goals and deliver actionable insights in a fast-paced environment
Analyze business performance data from multiple sources to identify trends, risks, and opportunities
Develop recurring strategic and tactical reporting for leadership teams
Create written and verbal presentations for senior management
Ensure reporting accuracy and integrity through detailed business and data validation
Develop KPIs, performance metrics, and analytical tools to improve operational effectiveness
Partner with Data Engineering, Data Science, and Analytics teams to improve data accessibility, reporting capabilities, and best practices
Support team development through mentorship and collaboration
What You’ll Need
3–5 years of experience in an operational analytics or similar analytical role
Advanced SQL proficiency with experience working on large datasets
Strong experience building dashboards and reporting in Tableau or similar BI tools
Experience using Python and statistical analysis tools for operational or business analytics
Strong analytical and problem-solving skills with the ability to translate complex data into actionable insights
Proven ability to conduct sophisticated analysis using customer performance data, bureau attributes, and third-party data sources
Experience leading initiatives and driving results through collaboration and hands-on execution
Strong attention to detail and root cause analysis skills
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences
Ability to work effectively in a fast-paced, evolving environment
Experience analyzing financial services or operational performance data
Bachelor’s degree required
Nice to Have
Collections industry experience with knowledge of regulations including FDCPA, TCPA, FCRA, and CFPB Reg F
Experience with collections operations reporting and analytics
Experience solving highly data-intensive business problems
Familiarity with Snowflake data environments
Passion for writing well-tested, maintainable code and utilizing testing frameworks
Experience training or developing AI chat agents using summarized Snowflake data
Skills Required
- 3-5 years of experience in an operational analytics or similar analytical role
- Advanced SQL proficiency with experience working on large datasets
- Strong experience building dashboards and reporting in Tableau or similar BI tools
- Experience using Python and statistical analysis tools for operational or business analytics
- Bachelor's degree required
What the Team is Saying
SoFi Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials describe comprehensive medical, dental, and vision coverage with mental‑health support, EAP, and wellness programs. Feedback suggests some plans include options with 100% company‑paid premiums.
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Parental & Family Support — Parental and family supports include up to 12 weeks fully paid parental leave, fertility/adoption resources, and subsidized backup child and elder care. Pet insurance is also available.
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Leave & Time Off Breadth — Time away benefits include flexible vacation for exempt employees, generous PTO/sick time for non‑exempt staff, and paid holidays. Early‑release “SoFi Fridays” are also cited.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
