Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Role Overview:
As a Business Intelligence Manager, you will lead a high-performing team of domestic and offshore analysts dedicated to supporting the Service Insights and AI Solutions mission of transforming data into meaningful action. You will collaborate closely with cross-functional partners to design and deliver impactful, data-driven solutions that enhance customer experience and drive operational efficiency. Your role involves overseeing the creation of insightful reports and intuitive dashboards while fostering a culture of service excellence and continuous improvement. Through your leadership and expertise, you will ensure data insights translate into actionable business outcomes that support strategic decision-making.
What You'll Do:
- Lead and develop a diverse team of domestic and offshore analysts, promoting collaboration, accountability, and ongoing skill enhancement.
- Translate complex data sets into clear, actionable insights that improve customer experience and operational efficiency.
- Oversee the design, development, and delivery of reports and dashboards that empower business partners to make informed decisions.
- Partner with cross-functional teams to identify and implement data and AI-driven solutions that generate measurable business impact.
What You'll Bring:
Required Skills:
- Proven expertise in report development, dashboard creation, and data visualization using tools such as Tableau, Power BI, or similar platforms.
- Experience with Verint or other analytics platforms.
- Strong understanding of data analysis principles and methodologies.
- Demonstrated experience leading teams in fast-paced environments.
- Track record of converting data insights into actionable outcomes that enhance customer experience and operational performance.
- Excellent communication and storytelling skills, with the ability to translate complex findings into clear business recommendations.
- Bachelor's degree in a relevant field.
Preferred Skills:
- Experience working with AI-driven data solutions or advanced analytics initiatives.
- Familiarity with managing offshore teams and cross-cultural collaboration.
- Background in service insights or customer experience analytics.
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Pay Transparency
Salary range: $88,000-$125,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 92704
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What the Team is Saying
New York Life Insurance Company Compensation & Benefits Highlights
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Retirement Support — The package includes a 401(k) with company match alongside a defined‑benefit pension for many eligible roles, with contributions and the match vested from day one. That increasingly rare combination strengthens long‑term financial security.
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Parental & Family Support — Paid New Parent leave was doubled to eight weeks for all parents, with birthing parents typically reaching up to about fourteen paid weeks when combined with short‑term disability. The offering also highlights fertility support, adoption assistance, and subsidized backup childcare.
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Healthcare Strength — Medical, dental, and vision coverage are paired with spending accounts, life and disability insurance, and an EAP, with some plans including a company‑funded HRA and wellness incentives. Additional resources such as virtual care and digital physical therapy are noted.
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What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
