OurOpportunity
Chewy Operations Teams relies on trusted metrics, reporting, and analysis to manage performance across a large and complex fulfillment network. We are looking for a Business Intelligence Analyst II to independently own operational reporting and analytics that help leaders and operators understand results, investigate issues, and improve the customer experience.
This role combines advanced SQL analysis, dashboard and data-product development, recurring reporting, data quality leadership, and operational deep dives. The BIA II will own analytical workstreams within defined fulfillment domains, navigate questions whose requirements are not always clear, and translate operational needs into trusted metrics, actionable insights, and practical recommendations.
What You'll Do
- Independently own operational metrics, dashboards, recurring reports, and analytical workstreams for defined Core Fulfillment domains from requirements through delivery, adoption, and ongoing maintenance.
- Develop advanced SQL queries, analysis-ready datasets, and repeatable analytical workflows that combine multiple sources and support operational reviews, investigations, and improvement initiatives.
- Monitor and reconcile reporting data across systems, investigate anomalies, and lead quality control and testing for important metrics, dashboards, and analytical deliverables.
- Perform deep-dive analysis using large and complex datasets, apply appropriate statistical methods, identify root causes and performance drivers, quantify opportunities, and recommend actions.
- Partner with Operations, Operations Support, Analytics, Data Science, and Technology teams to resolve ambiguous requirements, document business logic, and design analytical solutions that address the intended decision.
- Translate findings into clear data stories, visualizations, and recommendations, then work with stakeholders to apply the analytical approach and measure results.
- Create reusable frameworks and team practices, review analytical work, and mentor less experienced analysts in SQL, visualization, validation, documentation, and stakeholder communication.
What You'll Need
- Bachelor's degree in Analytics, Business, Economics, Engineering, Information Systems, Mathematics, Statistics, Supply Chain, or a related field, or equivalent practical experience.
- 2 to 4 years of relevant full-time experience in business intelligence, data analytics, operations analytics, or a related role supporting a business or operations team.
- Advanced SQL proficiency, including complex joins, common table expressions, window functions, data transformation logic, troubleshooting, and performance-conscious query design.
- Solid understanding of data modeling and experience working with large, multi-source datasets in Snowflake or a comparable data warehouse.
- Demonstrated experience building and maintaining dashboards or reporting products in Tableau, Power BI, or a comparable business intelligence platform.
- Working knowledge of ETL or ELT techniques and experience monitoring analytical data processes for accuracy, completeness, and unexpected change.
- Experience applying statistical techniques such as hypothesis testing, correlation, regression, or time-series analysis to operational or business questions.
- Demonstrated ability to turn unclear operational questions into documented requirements, analytical plans, quality-controlled deliverables, and decision-ready recommendations with limited direction.
- Experience using version control and work-management tools such as Git, Jira, and Confluence, or comparable tools, to document and manage analytical development
- Strong written and verbal communication, project ownership, and peer-development skills, including the ability to review work constructively and mentor others.
Bonus
- Experience with fulfillment, supply chain, logistics, retail operations, or another large process-driven network.
- Familiarity with dbt or another governed SQL transformation framework.
- Python or R experience for analysis, automation, statistical modeling, or data validation.
- Experience supporting operational experiments, forecasting, capacity planning, labor planning, or continuous improvement initiatives.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Skills Required
- Bachelor's degree in Analytics, Business, Economics, Engineering, Information Systems, Mathematics, Statistics, Supply Chain, or a related field, or equivalent practical experience.
- 2 to 4 years of relevant full-time experience in business intelligence, data analytics, operations analytics, or a related role.
- Advanced SQL proficiency, including complex joins, common table expressions, window functions, data transformation logic, troubleshooting, and performance-conscious query design.
- Understanding of data modeling and experience working with large, multi-source datasets in Snowflake or a comparable data warehouse.
- Experience building and maintaining dashboards or reporting products in Tableau, Power BI, or a comparable business intelligence platform.
- Working knowledge of ETL or ELT techniques and experience monitoring analytical data processes for accuracy, completeness, and unexpected change.
- Experience applying statistical techniques such as hypothesis testing, correlation, regression, or time-series analysis to operational or business questions.
- Ability to turn unclear operational questions into documented requirements, analytical plans, quality-controlled deliverables, and decision-ready recommendations with limited direction.
- Experience using version control and work-management tools such as Git, Jira, and Confluence, or comparable tools.
- Strong written and verbal communication, project ownership, and peer-development skills, including the ability to review work constructively and mentor others.
- Experience with fulfillment, supply chain, logistics, retail operations, or another large process-driven network.
- Familiarity with dbt or another governed SQL transformation framework.
- Python or R experience for analysis, automation, statistical modeling, or data validation.
- Experience supporting operational experiments, forecasting, capacity planning, labor planning, or continuous improvement initiatives.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
