Our Opportunity
Chewy Operations Teams relies on timely, trusted data to deliver reliable customer experiences across a large and complex fulfillment network. We are looking for a Business Intelligence Analyst I to develop reporting, analysis, insights, and visualizations that help operators and leaders understand performance, identify opportunities, and take action.
What You'll Do
- Analyze fulfillment and operational data to explain performance trends, identify gaps and opportunities, and support day-to-day decision-making across the Core Fulfillment network.
- Write and maintain SQL queries and analysis-ready datasets for recurring reporting, ad hoc requests, and defined operational questions, following established metric definitions and quality standards.
- Build, update, and maintain dashboards and reports in Tableau or comparable business intelligence tools so operators and leaders can monitor performance and investigate results.
- Partner with Operations, Operations Support, Analytics, and Technology teams to gather requirements, understand workflows, document business logic, and confirm that deliverables address the intended decision or need.
- Validate data and reconcile results across source systems and reports; document assumptions and escalate material gaps, inconsistencies, or unclear definitions.
- Support weekly and monthly business reviews, operational experiments, and improvement initiatives by preparing accurate reporting and measuring results against agreed success criteria.
- Document queries, dashboards, definitions, and analytical methods; participate in peer reviews and apply feedback to strengthen accuracy, clarity, and maintainability.
- A bachelor's degree in engineering, statistics, computer science, business with an analytics focus, or related field, or equivalent working experience.
- Up to 2 years of relevant experience through full-time work, internships, co-ops, academic projects, or comparable applied experience in business intelligence, data analytics, operations analytics, or a related field.
- Foundational SQL skills, including filtering, aggregation, joins, common table expressions, and checking results for accuracy.
- Experience analyzing data and explaining what the results mean through coursework, internships, work experience, or independent projects.
- Familiarity with Tableau, Power BI, or another visualization tool, with an understanding of how to present operational information clearly.
- Working knowledge of spreadsheets for analysis, validation, and communicating results.
- Ability to organize work, follow established processes, ask clear questions, and raise blockers when requirements or data are unclear.
- Clear written and verbal communication skills, including the ability to summarize findings for business partners.
- Interest in learning fulfillment operations, supply chain processes, and the systems and metrics used to manage a large operational network.
- Collaborative mindset and willingness to receive feedback, build new technical skills, and contribute to shared team standards.
Bonus
- Experience with fulfillment, supply chain, logistics, retail operations, or another large process-driven network.
- Familiarity with dbt or another governed SQL transformation framework.
- Python or R experience for analysis, automation, statistical modeling, or data validation.
- Experience supporting operational experiments, forecasting, capacity planning, labor planning, or continuous improvement initiatives.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Skills Required
- Bachelor's degree in engineering, statistics, computer science, business with an analytics focus, or a related field; equivalent working experience may be accepted
- Up to 2 years of relevant experience, including full-time work, internships, co-ops, academic projects, or comparable applied experience
- Foundational SQL skills, including filtering, aggregation, joins, common table expressions, and accuracy checks
- Experience analyzing data and explaining findings
- Familiarity with Tableau, Power BI, or another visualization tool
- Working knowledge of spreadsheets for analysis, validation, and communicating results
- Ability to organize work, follow processes, ask clear questions, and raise blockers
- Clear written and verbal communication skills
- Interest in fulfillment operations, supply chain processes, and operational metrics
- Collaborative mindset and willingness to receive feedback and develop technical skills
- Experience with fulfillment, supply chain, logistics, retail operations, or another process-driven network
- Familiarity with dbt or another governed SQL transformation framework
- Python or R experience for analysis, automation, statistical modeling, or data validation
- Experience supporting operational experiments, forecasting, capacity planning, labor planning, or continuous improvement initiatives
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
