Business Immigration Consultant

Job Description

ROLE DESCRIPTION: The Consultant at Fragomen should provide professional suggestions to the clients and complete and supervise the process of visa, work permits and other immigration authorizations. The Consultant must have good multi-tasking skills and enjoy working in a fast-paced environment and be client service focused. They must also be detail-oriented and have excellent communication skills, both in written and spoken English and Mandarin. The Consultant is expected to build trusting relationships with clients and colleagues by delivering high quality, accurate work product on schedule.

KEY RESPONSIBILITIES

Casework

• Ensure accurate, complete and technically correct visa applications are submitted;
• Update firm’s case management system and maintenance of client files in accordance with agreed practice protocols;
• Research, prepare and formulate advice for queries from Clients contacts and employees on all immigration and company registration-related matters;
• Identify key issues that may impact immigration formalities and address these issues with the client;
• Follow internal policies on risk management, use of Fragomen Connect, Efiles, best practices and IT usage;
• Routine contact with clients and the local authorities. Keep clients well informed on any issues or changes to regulations or visa processes as required; Participation in conflict resolution and management of client expectations; Attend to reporting needs of major clients;
• Assist with various applications to the Ministry of Foreign Affairs such as legalization of documents and obtaining Certificates of Good Conduct (i.e. Police Clearance);
• Client invoicing on completion of each case;
• Supervise and provide guidance to team members regarding compliance, data privacy and out of scope service identification etc.

Client Service Management

• Work with the Global Knowledge Team on client information requests or other global projects;
• Implement client-specific processes;
• SLA: Adhere to any agreed internal or external SLAs; Communicate protocols and service level agreements to caseworkers; Monitor adherence to SLAs;
• Design draft materials for training presentations for clients;
• Coach, support and train internal practice teams on specific client accounts as required;
• Review billing against client protocols;
• Facilitate the smooth flow of communication between client contacts and caseworkers for designated clients;
• Liaise with caseworkers in relation to specific cases for designated clients;
• Act as primary point of contact for certain client accounts;
• Develop, maintain and encourage a positive and development of client relationships and other stakeholders;
• Support management when client escalations arise;
• Review data management reports for issues and trends in relation to client accounts;
• Monitor client dashboard reports.

Support and Leadership

• Contribute to, and foster a positive work environment;
• Provision or coordination of internal training support as required - e.g. Client Services, Communications, Fragomen Connect, Reporting, etc;
• Coordination or participation on projects as required. For example, projects that may relate to the Fragomen processes, culture, client service, paperless office, productivity, reporting and analytics;
• Participate in networking and business development activities to promote the Fragomen brand;
• Act as a ‘go to’ point for day to day matters and trouble shoot issues as they arise;
• Identify and suggest methods or processes to increase efficiency and increase staff and client satisfaction;
• Adhere to external and internal ethical and practice management standards.

QUALIFICATIONS & EXPERIENCE

• At least a Bachelors in any discipline; Major in Law, foreign language or Human Resource is preferred;
• Significant experience in the area of labor mobility and/or immigration law is preferred;
• Good facilitation, coordination and communication skills both in written and spoken English and Mandarin;
• A hands-on team player with finely honed leadership skills;
• Ability to build strong relationship both internally, and outside of the firm;
• Strong client service mentality;
• Strong analytical and judgement skills;
• Ability to manage multiple priorities and perform under pressure.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.