Business Development Manager

Job Summary:

JOB DESCRIPTION: Business Development Manager

Location: Bangkok, Thailand

Division: Thaiticketmajor

Line Manager: Managing Director, Thailand

Contract Terms: Full Time

THE TEAM

The Sales team is key to maintaining strong and connected client relationships and plays a critical role in the retention & growth of the Thaiticketmajor business, with a key focus on strengthening key client and partner relationships.

THE JOB

The Business Development manager will focus on and support the key projects, KPIs, and drivers that drive the growth of ticketed attendance at Thaiticketmajor, advising on strategic growth initiatives and supporting long-term business positioning beyond traditional ticketing.

You will be responsible for coordinating and helping deliver the key priorities and projects as set out and agreed between the key promoters, strategic partners, and relevant stakeholders.

You will require strong project management skills, well-developed communication skills, and management skills that can deliver across multiple projects, objectives, and deadlines.

The Business Development manager will develop and grow relationships with all stakeholders and will be focused on delivering against key strategic projects, coordinating teams, ensuring effective reporting, with a focus on identifying opportunities to grow ticket sales and revenue through Thaiticketmajor product, technology, and marketing initiatives.

The role will be responsible for all contract deliverables for the servicing needs of the client and will be required to meet with the client on a regular basis. You will be leading the Client Manager and Client Executives to work with the various departments within Thaiticketmajor, including but not limited to the Contact Centre, Operations, IT, and Online team, to ensure all clients always receive high-quality service with the aim that clients are retained and become ambassadors for the brand.

The Business Development manager will be responsible for identifying and driving opportunities to grow ticket sales, gross ticket value, and ancillary revenue across key clients and partners. This includes leveraging Thaiticketmajor products, technology, and marketing initiatives to maximise commercial outcomes and enhance the overall event performance. 

You will present strategic growth initiatives in client meetings and collaborate closely with the Managing Director and relevant stakeholders to define and execute revenue strategies. The role will focus on expanding ancillary revenue streams, including but not limited to merchandising, gift boxes, and other value-added products. 

This role requires a commercial mindset, strong analytical capability, and the ability to influence internal and external stakeholders to deliver measurable revenue outcomes aligned with agreed KPIs.

The Business Development manager will work closely with the Marketing team to ensure all client marketing strategies, campaigns, and promotional plans are effectively executed to maximise ticket sales across all events.  

You will be responsible for producing regular reports that provide key online performance metrics, actionable insights, and strategic recommendations to clients, ensuring full transparency and value delivery.

The role requires collaboration across internal teams to optimise campaign performance and identify promotional opportunities within the Thaiticketmajor database and digital ecosystem. 

The position demands strong communication skills, analytical thinking, and the ability to translate marketing data into commercially driven recommendations that enhance client outcomes and strengthen long-term partnerships.

WHAT YOU WILL BE DOING

Client development, sales and project management

• Lead the development and execution of client partnership plans to deliver key projects, maximising revenue, ticket sales, and client and consumer satisfaction.
• Forecast ticket sales and revenue contribution to the annual business plan through structured account strategies, profitability analysis, and program projections.
• Identify commercial revenue opportunities within existing contracts and partnership agreements.
• Ensure all contractual deliverables are fulfilled through effective cross-functional coordination across Thaiticketmajor departments.
• Drive collaboration with internal and client stakeholders to successfully deliver key strategic projects.
• Conduct ongoing market analysis, competitor assessment, and generate market intelligence to support value creation and future growth.
• Maintain accurate and up-to-date records within the company’s system.
• Ensure all contract documentation is compliant, complete, and properly maintained.

Organisation and Operation

• Ensure all contractual documentation is implemented and adhered to in line with company policies and standards.
• Provide regular reporting on business performance, including tracking internal KPIs and communicating key updates to stakeholders.
• Demonstrate effective financial management, including budgeting and forecasting responsibilities as directed.
• Monitor service levels across support teams to ensure SLAs are consistently met.
• Maintain up-to-date knowledge of Thaiticketmajor’s technology advancements and marketing initiatives to provide relevant solutions to clients.
• Collaborate cross-functionally to optimise service delivery and maximise client satisfaction.
• Proactively resolve disputes or conflicts in a professional and timely manner.
• Ensure compliance with company quality procedures and operational standards.

Revenue Growth

• Develop and implement strategies to drive ticket sales and revenue growth.
• Track, monitor, and adjust performance plans to maximise commercial outcomes.
• Identify opportunities to grow ticket sales through targeted marketing initiatives in collaboration with the Marketing team.
• Leading the Merchandise and Logistics team to identify and expand ancillary revenue streams through merchandise online and offline commerce.
• Leading the Client Services team to drive revenue opportunities.

Client Relationships

• Maintain executive and senior-level relationships with key clients to build strong, long-term partnerships.
• Ensure client feedback is effectively communicated to internal stakeholders to support business goals and continuous improvement.
• Facilitate presentations using Thaiticketmajor technology solutions for existing and prospective clients.
• Address client concerns promptly and ensure timely resolution of issues with appropriate follow-up.
• Maintain regular engagement with clients, including attendance at meetings and events as required.
• Be available to work outside standard business hours, including weekends, where necessary to support events and client servicing

There may be a requirement for travel to ensure ongoing engagement and servicing with Thaiticketmajor’s clients and new clients. You will be required to be available to work on some weekends, including attending events on behalf of Thaiticketmajor out of hours.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Customer / Client Focus - Strong commitment to the provision of service excellence. Ensuring Thaiticketmajor’s internal and external customers’ needs are continually met. Maintain and build of strong customer relationships with current and future clients. Demonstrated track record in addressing complex issues and balancing internal stakeholder involvement.

Communication - Demonstrating strong communication, interpersonal and presentation skills, both written and verbal.

Development clear written policies and procedures for State Managers.  Strong ability to communicate with clarity and confidence business developments and each client’s requirements and deadlines to internal and external customers.  Effective listening skills are also paramount. Highly developed negotiation and interpersonal skills. Ability to confidently present materials in an open forum.

Flexibility

Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence.  Deal with high level complaints and recognise the need for flexibility where applicable. Highly developed negotiation skills.

Project Management/Research/Analytical - Business Management, Sports Project Management or Marketing degree desirable. Experience in delivering projects across a diverse portfolio. Well-developed attention to detail.

Initiative - Possessions of “natural energy” with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.

Computer literacy - I.T. literacy essential - Windows Office Suite (PowerPoint, Word, Excel and Outlook) Familiarity and aptitude with a significant number of different ticketing systems, products and websites/apps including current

database management systems and Thaiticketmajor programs and reports. Typing skills with high accuracy. Proven skills in working with Salesforce or understanding of working with a business development tool.

Numerical - Proven experience in the maintenance of monthly and annual budgets.

Negotiation - Conflict resolution skills. Oversee all aspects of the contracts for specific client base and recognise the need to be flexible whilst still achieving Thaiticketmajor and client objectives.

Results orientated - Show commitment to the achievement of projects, results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources, combined with passion, belief and energy. Strong commitment to the provision of service excellence and a proven track record of exceeding sales targets and understanding of contract structure and negotiations.
 

YOU (BEHAVIOURAL SKILLS) 

• A highly motivated and conscientious individual
• Flexibility in work approach with a proactive focus.
• I earn the trust of clients and co-workers; I set clear expectations;
• I deliver high quality work on time and on task;
• Customer focus.  Ensuring clients’ needs are continually met.
• Achievement orientation, measuring outcomes against a standard of excellence and improving performance or results through innovation.
• I take the time to do things right
• I collaborate with others; I share information openly;
• I listen and take time to empathise and understand where others are coming from;
• I show recognition and appreciation for the contributions of others
• I am proud of the way I represent myself and the company to others; I act with good intentions;
• I have direct, honest conversations while creating a safe work environment for open dialogue;
• I represent information and data accurately and completely
• Excellent time management skills
• A calm, patient and professional manner
• Good organisational skills, with a high level of attention to detail

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s

largest ticket marketplace and the leading global provider of enterprise tools and services for the live

entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders,

attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you

want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely

on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be

achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners

and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an

equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

#LI-NL1

#LI-Onsite

#TMTH

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.