Jobs at Ticketmaster

Manage Ticketmaster’s venue and promoter client relationships, providing system support, query resolution, event and ticket inventory management, on-sale coordination, reporting, and box office planning. The role maintains accurate event information across sales channels, supports client communications, identifies business opportunities, and coordinates with internal teams. It also requires strong customer service, organization, flexibility for shift work, and participation in event and public-facing activities.

Leads discovery, planning, delivery, launch, adoption, and iteration for assigned ticketing product initiatives. Translates client and fan needs into validated problems, requirements, user stories, and roadmap priorities. Partners with distributed engineering, design, and global stakeholders to deliver products, facilitate ceremonies, conduct UAT, support rollout and training, and measure post-launch impact.

Provides day-to-day HR support across Greece and additional EMEA markets. Advises managers and employees on policies, employee lifecycle processes, performance, development, onboarding, employee relations, recruitment, and local employment requirements. Coordinates with HR centers of excellence and shared services, supports talent and workforce planning, maintains HR records, manages Workday transactions, contributes to process improvement and digitalization, and escalates complex or high-risk matters.

Supports finance operations for Ticketmaster Philippines, including sales reconciliation, accounts payable and receivable, payment processing, cashbook updates, event settlements, cash reporting, month-end closing, and variance investigation. The role also assists with supplier payments, outlet reconciliation, audit compliance, finance systems updates, and administrative tasks while meeting strict deadlines and maintaining accuracy.

Develop and maintain responsive Angular web applications for high-demand ticketing experiences. Translate UX/UI designs into accessible, secure, and performant interfaces, integrate REST APIs, and contribute to .NET backend development as needed. Use AI-assisted development tools for coding, testing, review, and documentation, while participating in code reviews, troubleshooting, compliance efforts, and performance optimization.

Lead and scale Ticketmaster’s product experimentation program by establishing governance, standards, onboarding, and measurement practices. Configure and monitor Optimizely experiments, design statistically rigorous A/B and multivariate tests, analyze results, and translate findings into product recommendations. Define digital metrics, identify fan-experience opportunities, build self-service analytics resources, and partner with Product, Design, Engineering, Research, and Analytics teams to support data-informed decisions.

Leads Ticketmaster Fan Support strategy and operations across APAC, overseeing service delivery, governance, performance, continuous improvement, risk escalation, market partnerships, and team development. The role drives improvements in CSAT, FCR, quality, SLA performance, backlog health, and fan outcomes while aligning regional teams with global standards. It also manages cross-functional partnerships, business reviews, operational initiatives, and local and international travel.

Lead the technical direction and delivery of Universe ticketing platform initiatives while remaining hands-on with architecture, coding, APIs, testing, observability, and cloud systems. Mentor and manage engineers, collaborate across Auckland and Toronto, support incident response and major releases, modernize legacy systems, and guide responsible adoption of AI development tools. The role also involves stakeholder communication, hiring, asynchronous collaboration, and occasional international travel.

Configure and maintain ticketed events across their full lifecycle, translating client requirements into accurate dates, pricing, inventory, sales channels, and on-sale setups. Provide operational support to top-tier clients, troubleshoot issues, coordinate specialist resolution, manage Salesforce cases, support onboarding and training, and ensure quality delivery. Collaborate with internal teams and provide occasional onsite, evening, weekend, and holiday event support.

Leads the architecture, configuration, integration, and operational excellence of global Zendesk and Five9 contact center platforms. Owns scalable workflows, deployment automation, monitoring, incident resolution, security, documentation, and QA standards. Coordinates cross-functional initiatives, makes system-level decisions, mentors junior engineers, optimizes performance and costs, and supports multichannel customer experience capabilities across global markets.

Create accurate, detailed 3D stadium and venue models using 3ds Max, optimize geometry, produce V-Ray renders, develop textures in Photoshop, and prepare assets for cross-functional use. Interpret architectural plans, maintain organized project files, automate workflows with MaxScript, incorporate feedback, document processes, and collaborate with design, product, engineering, and client services teams to deliver high-quality visual assets on schedule.

Supports enterprise datacenter infrastructure through hardware deployment, rack installation, lifecycle management, firmware updates, monitoring, troubleshooting, asset management, and capacity planning. Partners with engineering, network, and facilities teams to maintain critical systems in a 24/7 environment. Handles P0 incidents, hardware shipping and recycling, network port configurations, observability platforms, and datacenter power infrastructure while supporting modernization and operational efficiency initiatives.

Leads Ticketmaster Belgium’s commercial performance, sales growth, client relationships, negotiations, and business development. Oversees local Sales and Marketing teams, executes market plans, delivers revenue and margin targets, manages partnerships with promoters and venues, coordinates event delivery, and reports performance to regional and global leadership. The role also drives team development, operational alignment, client satisfaction, and implementation of regional initiatives.

Leads Ticketmaster’s Swiss marketing strategy, budget, brand campaigns, event marketing, B2B lead generation, and B2C ticket sales initiatives. Builds relationships with promoters, venues, presale partners, media, and clients while aligning marketing with sales goals across the GSA region. Monitors market and competitor activity, reports on KPIs, supports client pitches, represents the brand externally, and coordinates local campaigns with German, Austrian, and global teams.

Provides frontline operational and technical support to Ticketmaster clients throughout the event lifecycle. Responsibilities include client onboarding, event programming, platform training, troubleshooting, SLA management, relationship development, Salesforce case tracking, and coordination with Sales, Product Operations, Fan Support, Finance, Marketing, and Field Operations. The role also delivers consultancy, supports onsite events when needed, and helps clients optimize ticketing products, sales performance, and service quality.

Supports global HR operations and employee lifecycle transactions through Workday, including hires, changes, transfers, compensation updates, and exits. Serves as a primary HR contact, maintains data quality, conducts audits, supports compliance, and manages HR documentation. Partners on shared-services transitions, process improvement, organizational changes, HR technology initiatives, reporting, and automation. Creates workflows and SOPs, resolves operational issues, and supports HR stakeholders across regions.

Provides ticketing technology, call centre, box office, and event operations support. Handles customer enquiries through calls and email, troubleshoots issues, supports agents and cashiers, assists with training and onboarding, coordinates event resources, maintains equipment and inventory processes, performs administrative and reporting tasks, and supports billing accuracy. Requires flexibility for nights, weekends, holidays, and nationwide travel.

Plan and coordinate web platform development: gather requirements, translate to technical specs, collaborate with frontend/backend and UX teams, track milestones, evaluate architecture for scalability, identify risks, maintain documentation, and optimize workflows to deliver a stable, user-focused ticketing web experience.

Provides advanced remote application support for Ticketmaster’s Microflex ticketing platform across international markets. Responsibilities include triaging and resolving complex issues, managing incidents and bugs, coordinating with Tier 2 and 3 teams, supporting business disruptions, training users, mentoring teammates, and partnering with engineering and operations on long-term fixes. Requires strong product knowledge, troubleshooting, communication, prioritization, and ownership skills.

Own paid search campaign execution, optimization, measurement, and reporting across international markets. Manage campaign automation, product-feed campaigns, testing, account hygiene, and performance improvements across EMEA, APAC, and LATAM. Produce weekly, monthly, and quarterly reporting, use AI and analytics to identify opportunities, monitor competitors and industry trends, and collaborate with global stakeholders and platform partners to improve efficiency, scalability, and ROI.