Jobs at Ticketmaster

Support tech division P&L, KPI/OKR tracking, capacity planning, and quarterly/annual budgeting. Lead strategic initiatives (platform modernization, resourcing, outsourcing), drive AI tooling adoption for planning, and translate technical priorities into business actions across Finance, HR, PMO, and engineering stakeholders.

Lead HR Business Partner function for Ticketmaster in New Delhi, advising senior leaders on talent management, organization design, employee relations, performance and compensation, HR strategy, and people data. Manage and coach HR team members, oversee HR processes (onboarding, surveys, policies, Workday usage), investigate complex employee issues, ensure legal compliance, and partner with L&D and Compensation to drive development and equity initiatives.

The Lead Software Engineer will oversee development in abuse and fraud prevention, lead teams, design systems, and ensure high-quality outcomes.

Plan and coordinate web platform development: gather requirements, translate to technical specs, collaborate with frontend/backend and UX teams, track milestones, evaluate architecture for scalability, identify risks, maintain documentation, and optimize workflows to deliver a stable, user-focused ticketing web experience.

Manage and develop the local Fan Support team to meet SLAs/KPIs, drive a fan-first culture, report on fan sentiment (NPS, CSAT), collaborate cross-functionally, lead local initiatives, optimize workflows and operating costs, and provide data-driven recommendations to influence strategy.

Support LATAM regional strategy by building and maintaining business cases, financial and M&A models, opportunity sizing, ROI tracking, and executive-ready presentations. Collaborate with regional and country stakeholders, Finance, Product and M&A teams to prioritize investments, track savings, and compare projected returns to actuals.

Own LATAM regional dashboards and KPI reporting for leadership. Build and maintain dashboards in DOMO/Databricks using advanced SQL, ensure data quality and modelling, track ROI against business cases, operationalise monthly strategy reports, document KPIs and definitions, provide ad-hoc analysis and training, and collaborate with data engineers and stakeholders to surface actionable insights.

Lead the APAC marketing function for Ticketmaster across multiple Asian markets. Manage a regional marketing team, drive paid/owned/earned channel strategies, deliver client-facing campaigns, optimize media budgets and performance, collaborate with sales, product, tech and insights teams, and champion MarTech-driven automation and measurement to support commercial growth and customer engagement.

Manage and support an assigned portfolio of Ticketmaster clients in Greece and abroad. Provide proactive client support, coordinate projects and timelines with internal teams, train and onboard users, create events/venues in the backoffice, prepare account reports, handle escalations including 24/7 high-severity support, and identify upsell opportunities while maintaining strong client relationships.

Manage and grow client relationships for Moshtix & Universe, ensure successful event planning and delivery, drive ticket and ancillary revenue through product, technology and marketing initiatives, oversee event-day services, support QA and issue reporting, assist renewals and new business, mentor colleagues, and uphold contractual, financial and quality obligations.

Design, build, and operate production-grade frontend, backend, and infrastructure systems. Use AI-assisted coding tools, decompose ambiguous problems, modernize existing systems, improve reliability and observability, lead technical discussions, mentor peers, and ensure high-quality, maintainable code and production outcomes.

Hands-on principal engineer role building and modernizing high-availability, low-latency distributed systems for ticketing. Lead platform modernization, design event-driven architectures, improve resilience and observability, embed across teams, and apply AI/ML tools to boost developer productivity and system automation.

Lead day-to-day APAC workforce management, overseeing real-time intraday operations, scheduling, and peak event planning. Manage BPO relationships, produce operational insights and reporting, coach a Planning Assistant, and drive WFM process, tool and automation improvements to optimize staffing and service levels across omnichannel contact centre channels.

The Box Office Supervisor aids the Box Office Manager in operations, recruiting, scheduling, training, and providing excellent customer service while maintaining cash control and resolving issues.

The role involves supporting Ticketmaster's abuse operations, providing troubleshooting for ticketing systems, and improving automation processes. The engineer will work independently and with cross-functional teams to resolve abuse issues and enhance product performance.

Provide on-site ticketing operational support for call centre and box office channels, handling customer enquiries via phone and email, troubleshooting ticketing issues, assisting event operations and resource management, supporting agent onboarding and training, performing administrative duties (data verification, EDM, reporting), and coordinating with event organizers. Ensure high-quality customer service, equipment/inventory management, PCI-compliant police clearance, and occasional nationwide on-site support.

The Analyst supports HR analytics by creating and maintaining Workday reports, analyzing HR data, and providing insights for talent management and workforce planning.

The Senior Marketing Manager will drive growth and demand generation for Quicket and Ticketmaster South Africa, focusing on marketing strategies to enhance ticket sales and client acquisition.

Serve as primary client contact for an assigned portfolio in Sweden, managing operational delivery across the full event lifecycle. Provide onboarding, training, product and technical support, troubleshoot issues, coordinate cross-functional teams, deliver onsite and out-of-hours event support, monitor performance, recommend improvements, and maintain client documentation and reports.

Lead global fraud strategy, mentor fraud analysts, optimize detection tools and rule engines, run advanced analytics on large datasets, partner cross-functionally, evaluate vendors, and deliver executive reporting to reduce fraud and chargebacks.