Jobs at Ticketmaster

Leads the design and scaling of Databricks-based data, analytics, and AI platforms supporting global customer operations. Builds enterprise data pipelines, machine learning, NLP, generative AI, conversational AI, dashboards, and operational intelligence solutions. Establishes governance, data quality, CI/CD, reliability, and AI lifecycle standards while partnering with product, operations, engineering, workforce management, and AI teams. Provides technical leadership, coaching, and mentorship to engineers and data scientists.

Leads the architecture, configuration, integration, and operational excellence of global Zendesk and Five9 contact center platforms. Owns scalable workflows, deployment automation, monitoring, incident resolution, security, documentation, and QA standards. Coordinates cross-functional initiatives, makes system-level decisions, mentors junior engineers, optimizes performance and costs, and supports multichannel customer experience capabilities across global markets.

Own the full new-business sales cycle across Finland, from prospecting and cold outreach through solution selling, negotiation, and contract closing. Build pipelines, acquire clients, exceed revenue targets, develop account plans, create proposals, maintain Salesforce forecasts, and represent Ticketmaster at industry events. The role targets event organizers, promoters, venues, sports organizations, and entertainment partners.

Maintain and modernize high-throughput, real-time payment processing systems in a large C/C++ codebase. Migrate platforms, implement secure payment integrations, decompose monoliths into gRPC services, optimize latency, ensure PCI-DSS compliance, perform testing and fuzzing, debug production incidents, and participate in on-call rotations.

Own paid search campaign execution, optimization, measurement, and reporting across international markets. Manage campaign automation, product-feed campaigns, testing, account hygiene, and performance improvements across EMEA, APAC, and LATAM. Produce weekly, monthly, and quarterly reporting, use AI and analytics to identify opportunities, monitor competitors and industry trends, and collaborate with global stakeholders and platform partners to improve efficiency, scalability, and ROI.

Lead technical strategy, architecture, implementation, and operations for foundational infrastructure services including load balancing, DNS, IPAM, certificates, Vault, proxies, CDN, and API management. Build automation and infrastructure-as-code solutions, improve reliability and capacity, troubleshoot production issues, support PCI compliance, mentor engineers, collaborate across technical teams, and participate in on-call support for a high-volume 24x7 environment.

Leads the design and technical direction of agentic AI support experiences for Ticketmaster. Defines reusable standards for prompts, NLU, context management, retrieval, tool use, guardrails, evaluation, and human handoff. Translates business workflows into AI behaviors and autonomous processes, monitors quality and business outcomes, reviews designs, manages risks, mentors AI engineers, and collaborates across product, operations, data science, platform, security, QA, and knowledge teams.

Designs and develops scalable adult learning solutions for Event Programming employees across North America. Responsibilities include needs analysis, learning objectives, e-learning, instructor-led and virtual materials, videos, job aids, documentation, stakeholder collaboration, project ownership, quality assurance, launch, measurement, and continuous improvement. The role also supports global and LATAM initiatives while ensuring learning materials are accurate, accessible, engaging, and aligned with organizational standards.

Leads Fan Support strategy and operations across Latin America, partnering with market and global leaders to improve service performance, governance, customer outcomes, and operational consistency. Oversees escalations, business reviews, workforce and quality partnerships, continuous improvement, compliance, and market readiness. Builds and develops high-performing regional teams while driving accountability, collaboration, and service excellence. Requires fluent English and Spanish and local and international travel as needed.

Leads Ticketmaster’s EMEA B2B demand generation and growth marketing strategy across 22 markets. Builds inbound and outbound campaigns, manages paid media budgets, develops reporting and attribution dashboards, and drives pipeline and revenue outcomes. Partners with regional marketing and sales teams, trains local teams on Apollo and Pardot, creates repeatable campaign playbooks, optimizes performance, and tests new channels and AI-enabled methods.

Serve as primary client contact for an assigned portfolio in Sweden, managing operational delivery across the full event lifecycle. Provide onboarding, training, product and technical support, troubleshoot issues, coordinate cross-functional teams, deliver onsite and out-of-hours event support, monitor performance, recommend improvements, and maintain client documentation and reports.

Creates accurate, optimized 3D stadium and venue models for Ticketmaster platforms and client presentations. Responsibilities include architectural and polygon modeling in 3ds Max, V-Ray lighting and rendering, Photoshop texturing, procedural modeling with Rail Clone and Forest Pack, file export and optimization, basic scripting, documentation, quality reviews, and cross-functional collaboration. The role also supports workflow improvements and timely delivery in a fast-paced production environment.

Supports Ticketmaster clients with ticketing systems, access control, reporting, software and hardware troubleshooting, upgrades, installations, training, database tasks, and event operations. Maintains service-level agreements, coordinates with national support teams, resolves technical and settlement issues, provides product guidance, and supports clients onsite during events. The role requires strong communication, organization, problem-solving, and knowledge of Ticketmaster products and ticketing operations.

Own LATAM regional dashboards and KPI reporting for leadership. Build and maintain dashboards in DOMO/Databricks using advanced SQL, ensure data quality and modelling, track ROI against business cases, operationalise monthly strategy reports, document KPIs and definitions, provide ad-hoc analysis and training, and collaborate with data engineers and stakeholders to surface actionable insights.

Lead the APAC marketing function for Ticketmaster across multiple Asian markets. Manage a regional marketing team, drive paid/owned/earned channel strategies, deliver client-facing campaigns, optimize media budgets and performance, collaborate with sales, product, tech and insights teams, and champion MarTech-driven automation and measurement to support commercial growth and customer engagement.

Own Ticketmaster’s content and community strategy across Germany and Austria, with support for Switzerland. Create and localize social content, manage fan communities, collaborate with creators, monitor sentiment, track engagement metrics, and optimize activity across platforms. The role partners with Brand, B2B, Events, CRM, and Performance Marketing teams to support broader marketing goals in the live entertainment and music sector.

Leads Ticketmaster Australia’s marketing function for major clients across sport, entertainment, theatre, and venues. Oversees integrated campaign strategy, paid media, budgets, performance optimisation, client relationships, marketing technology, audience growth, and commercial outcomes. Builds and mentors a high-performing marketing team, partners with sales and operations, advances automation and measurement capabilities, and represents Australia in regional and global initiatives.

The Lead Software Engineer will oversee development in abuse and fraud prevention, lead teams, design systems, and ensure high-quality outcomes.

Drive B2B sales in the live entertainment market by building strategic relationships, exceeding targets, leading cross-functional initiatives, using data-driven forecasting, and leveraging AI and CRM tools to grow business.

The Box Office Supervisor aids the Box Office Manager in operations, recruiting, scheduling, training, and providing excellent customer service while maintaining cash control and resolving issues.