Jobs at Ticketmaster

The Box Office Supervisor aids the Box Office Manager in operations, recruiting, scheduling, training, and providing excellent customer service while maintaining cash control and resolving issues.

The Analyst supports HR analytics by creating and maintaining Workday reports, analyzing HR data, and providing insights for talent management and workforce planning.

The role involves supporting Ticketmaster's abuse operations, providing troubleshooting for ticketing systems, and improving automation processes. The engineer will work independently and with cross-functional teams to resolve abuse issues and enhance product performance.

Provide on-site ticketing operational support for call centre and box office channels, handling customer enquiries via phone and email, troubleshooting ticketing issues, assisting event operations and resource management, supporting agent onboarding and training, performing administrative duties (data verification, EDM, reporting), and coordinating with event organizers. Ensure high-quality customer service, equipment/inventory management, PCI-compliant police clearance, and occasional nationwide on-site support.

Create, edit, translate, and maintain fan-facing and internal support content across LATAM. Ensure consistent Tone of Voice across FAQs, chatbots, email/SMS templates and knowledge bases. Work with local FX teams and stakeholders to optimize help centers for usability and SEO, identify new content opportunities, and support content governance and localization.

The Box Office Supervisor assists in managing Box Office operations, including staff supervision, customer service, cash control, and ticket sales. Must be available for evenings and weekends.

Lead the Asia marketing function for Ticketmaster, managing a regional team to plan and execute multichannel paid, owned and earned campaigns, collaborate with sales and product teams, optimise budgets and performance, drive client satisfaction and commercial growth across multiple markets, and implement MarTech and measurement initiatives.

Lead growth of non-ticket commercial revenue (advertising, sponsorship, ancillary products) for Australia/NZ. Manage partner relationships, design and execute digital campaigns, launch new products, drive client adoption, coach team members, report performance, oversee invoicing and develop partnership account plans to grow revenue against KPIs.

Manage and support strategic sport client partnerships to grow ticket sales and revenue. Coordinate cross-functional teams, deliver partnership plans, lead workshops, report insights, ensure SLA and ISO compliance, and maintain Salesforce while driving marketing and product initiatives to maximise event performance.

Lead new business growth and renewals across live entertainment sectors by developing pipelines, negotiating deals, recommending ticketing solutions, coordinating onboarding, attending industry events, and working cross-functionally to meet revenue and adoption targets.

Lead FP&A for resale, delivering forecasts, variance analysis, month-end close, budgeting, and management reporting across NA and international business. Partner with Revenue Management, Marketing, Accounting and stakeholders to track marketing spend, develop KPIs, present results to senior leaders, and improve financial processes and reporting.

Lead the settlements team to prepare, allocate and reconcile event settlements across Ticketmaster/Moshtix for AUS/NZ. Manage client payments per contract, investigate ledger differences using SAP/Oracle, support month-end and audit compliance, build contract rules in DOMO/GSS for automation, drive process improvements, and liaise with commercial, operations and technology stakeholders.

Manage client relationships and full-cycle event planning for Thaiticketmajor. Execute onsales with technology teams, provide onsite event-day services, direct staff, handle escalations, and ensure high-quality, safe ticketing experiences while working closely with internal stakeholders.

Support day-to-day box office and venue operations for Ticketmaster venues: coordinate logistics, troubleshoot hardware/software, lead onboarding and training, supervise box office staff, manage ticketing processes, prepare post-event reports, liaise with clients/promoters and workforce planning to ensure smooth event delivery across a flexible seven-day roster.

Provide on-site and remote technical support and installations for Ticketmaster hardware and proprietary software at live events. Troubleshoot networking, POS, ticket printers, access control, and mobile app issues, deliver end-user training, and consult on client technology needs. Shifts include days, evenings, weekends and require local travel and a valid driver’s license.

Support contact centre workforce planning by producing forecasts, schedules and reports; monitor real-time SLA performance; manage agent schedules and offline activities; escalate performance issues; provide ad-hoc and intra-day management information; recommend improvements and perform general planning administration.

Maintain and modernize high-throughput, real-time payment processing systems in a large C/C++ codebase. Migrate platforms, implement secure payment integrations, decompose monoliths into gRPC services, optimize latency, ensure PCI-DSS compliance, perform testing and fuzzing, debug production incidents, and participate in on-call rotations.

Lead design, build, and scale Databricks-based data, analytics, and AI platforms for global customer operations. Architect data pipelines, enable ML/NLP and generative AI capabilities, deliver operational insights and executive reporting, establish governance/CI/CD, and provide technical leadership and coaching across cross-functional teams.

The Senior Product Designer will create impactful mobile experiences for fans, manage projects, conduct user research, and collaborate with teams for design solutions.

Design high-impact mobile experiences for Ticketmaster's global app: lead end-to-end product design, create prototypes and interactive assets, run research and usability testing, collaborate with product, engineering and analytics, use design systems and AI tools, and ensure pixel-perfect delivery across markets.