Jobs at Ticketmaster

The Lead Site Reliability Engineer will lead reliability consulting efforts, drive improvements across teams, mentor engineers, and establish best practices in SRE.

The Box Office Supervisor assists in managing Box Office operations, including staff supervision, customer service, cash control, and ticket sales. Must be available for evenings and weekends.

Lead consulting work in Site Reliability Engineering, mentoring teams to enhance reliability, resilience, and engineering practices across multiple domains.

The Box Office Supervisor aids the Box Office Manager in operations, recruiting, scheduling, training, and providing excellent customer service while maintaining cash control and resolving issues.

Lead hands-on design and implementation of high-availability, high-throughput distributed systems for ticket discovery and seat availability. Modernize platforms to cloud-native microservices, design streaming/event-driven architectures, improve resilience and observability, reduce single points of failure, and drive cross-team architectural decisions while writing production code and mentoring engineering standards.

Build and maintain global capacity models and forecasts for contact centre channels, analyse volumes and performance, translate demand into staffing requirements, monitor capacity vs. forecasts, produce reports and dashboards, run scenario analysis, and present data-driven recommendations to operations and leadership to meet service-level objectives.

Design high-impact mobile experiences for Ticketmaster's global app: lead end-to-end product design, create prototypes and interactive assets, run research and usability testing, collaborate with product, engineering and analytics, use design systems and AI tools, and ensure pixel-perfect delivery across markets.

Process and oversee accounts payable: invoice scanning, entry, matching, coding and batching; raise and record purchase orders; maintain supplier/staff accounts in Oracle; process staff expenses; prepare payment runs and manual UK/international payments; reconcile supplier statements; post payments and handle supplier/expense queries. Provide ad hoc support to Finance Supervisor.

Lead cross-channel paid media strategy for performance marketing at Ticketmaster, focusing on automation, budget allocation, and campaign effectiveness across multiple regions.

Maintain and modernize high-throughput, real-time payment processing systems in a large C/C++ codebase. Migrate platforms, implement secure payment integrations, decompose monoliths into gRPC services, optimize latency, ensure PCI-DSS compliance, perform testing and fuzzing, debug production incidents, and participate in on-call rotations.

As Acting Fan Support Manager, you will lead the Fan Support team while ensuring service and quality targets are met, drive continuous improvement initiatives, handle escalations, and foster a positive team culture.

Lead local marketing strategy and execution for the Polish market, focusing on B2B and B2C. Manage a small team and budgets, run digital and educational campaigns, support sales with tailored marketing, build client relationships, track campaign performance, collaborate with regional teams and agencies, and occasionally handle media relations.

Provide product and client support for Ticketmaster's Archtics and related platforms by configuring systems, managing support requests, training clients and staff, delivering event-day assistance, documenting processes, and relaying client feedback to drive product improvements and operational efficiency.

The Senior Product Designer will create impactful mobile experiences for fans, manage projects, conduct user research, and collaborate with teams for design solutions.

Lead design, build, and scale Databricks-based data, analytics, and AI platforms for global customer operations. Architect data pipelines, enable ML/NLP and generative AI capabilities, deliver operational insights and executive reporting, establish governance/CI/CD, and provide technical leadership and coaching across cross-functional teams.

Senior Fullstack Engineer to design, build, modernize, and operate production-grade frontend, backend, and infrastructure systems. Use AI-assisted and agentic coding workflows, improve reliability and observability, decompose complex problems, lead technical discussions, mentor peers, and deliver pragmatic, maintainable solutions balancing product needs and operational quality.

Drive new business growth for Ticketmaster Switzerland by identifying, developing, and closing high-value partnerships across sports, entertainment, and culture. Own the full sales cycle, build and manage pipeline, negotiate with senior stakeholders, develop commercial proposals, collaborate cross-functionally, maintain CRM, and represent the company in industry networks.

The HR Business Partner - APAC will support managers and employees with HR processes, promote talent development, and manage employee relations across the region while ensuring compliance and operational efficiency.

The Business Development Manager will drive revenue growth through client relationship management, project execution, and coordination across teams to enhance ticket sales and support strategic initiatives at Thaiticketmajor.

Hands-on Principal Engineer responsible for designing and implementing highly available, low-latency distributed systems for ticket discovery and purchase. Lead platform modernization, event-driven architectures, streaming solutions, resilience patterns, observability, and cross-team technical initiatives while writing production code and improving system reliability during peak on-sales.