Jobs at Ticketmaster

The Box Office Supervisor assists in managing Box Office operations, including staff supervision, customer service, cash control, and ticket sales. Must be available for evenings and weekends.

Provide client-facing technical and operational support for Ticketmaster products, maintain service levels, perform onboarding and training, coordinate installs/upgrades, create reports, troubleshoot software/hardware and networking issues, and deliver onsite event and afterhours support.

Build AI-powered tools and automated workflows, develop and maintain Python/SQL data pipelines, create reusable analytical frameworks and predictive models for pricing and yield optimization, prototype LLM-driven capabilities, and communicate insights via BI dashboards and client deliverables.

Build and maintain global capacity models and forecasts for contact centre channels, analyse volumes and performance, translate demand into staffing requirements, monitor capacity vs. forecasts, produce reports and dashboards, run scenario analysis, and present data-driven recommendations to operations and leadership to meet service-level objectives.

Design, build, and operate production-grade frontend, backend, and infrastructure systems. Use AI-assisted coding tools, decompose ambiguous problems, modernize existing systems, improve reliability and observability, lead technical discussions, mentor peers, and ensure high-quality, maintainable code and production outcomes.

Design high-impact mobile experiences for Ticketmaster's global app: lead end-to-end product design, create prototypes and interactive assets, run research and usability testing, collaborate with product, engineering and analytics, use design systems and AI tools, and ensure pixel-perfect delivery across markets.

Manage client relationships and full-cycle event planning for Thaiticketmajor. Execute onsales with technology teams, provide onsite event-day services, direct staff, handle escalations, and ensure high-quality, safe ticketing experiences while working closely with internal stakeholders.

Provide on-site and remote technical support and installations for Ticketmaster hardware and proprietary software at live events. Troubleshoot networking, POS, ticket printers, access control, and mobile app issues, deliver end-user training, and consult on client technology needs. Shifts include days, evenings, weekends and require local travel and a valid driver’s license.

Maintain and modernize high-throughput, real-time payment processing systems in a large C/C++ codebase. Migrate platforms, implement secure payment integrations, decompose monoliths into gRPC services, optimize latency, ensure PCI-DSS compliance, perform testing and fuzzing, debug production incidents, and participate in on-call rotations.

Manage end-to-end operational delivery for national and international tours across EMEA. Coordinate cross-functional stakeholders, produce tour specs, manage timelines, support high-profile onsales, triage issues, perform QA, and drive continuous improvement — with a focus on French markets and the Trium platform.

Lead design, build, and scale Databricks-based data, analytics, and AI platforms for global customer operations. Architect data pipelines, enable ML/NLP and generative AI capabilities, deliver operational insights and executive reporting, establish governance/CI/CD, and provide technical leadership and coaching across cross-functional teams.

Drive new business growth for Ticketmaster Switzerland by identifying, developing, and closing high-value partnerships across sports, entertainment, and culture. Own the full sales cycle, build and manage pipeline, negotiate with senior stakeholders, develop commercial proposals, collaborate cross-functionally, maintain CRM, and represent the company in industry networks.

The Business Development Manager will drive revenue growth through client relationship management, project execution, and coordination across teams to enhance ticket sales and support strategic initiatives at Thaiticketmajor.

Lead HR Business Partner function for Ticketmaster in New Delhi, advising senior leaders on talent management, organization design, employee relations, performance and compensation, HR strategy, and people data. Manage and coach HR team members, oversee HR processes (onboarding, surveys, policies, Workday usage), investigate complex employee issues, ensure legal compliance, and partner with L&D and Compensation to drive development and equity initiatives.

The Lead Software Engineer will oversee development in abuse and fraud prevention, lead teams, design systems, and ensure high-quality outcomes.

Plan and coordinate web platform development: gather requirements, translate to technical specs, collaborate with frontend/backend and UX teams, track milestones, evaluate architecture for scalability, identify risks, maintain documentation, and optimize workflows to deliver a stable, user-focused ticketing web experience.

Own LATAM regional dashboards and KPI reporting for leadership. Build and maintain dashboards in DOMO/Databricks using advanced SQL, ensure data quality and modelling, track ROI against business cases, operationalise monthly strategy reports, document KPIs and definitions, provide ad-hoc analysis and training, and collaborate with data engineers and stakeholders to surface actionable insights.

Support LATAM regional strategy by building and maintaining business cases, financial and M&A models, opportunity sizing, ROI tracking, and executive-ready presentations. Collaborate with regional and country stakeholders, Finance, Product and M&A teams to prioritize investments, track savings, and compare projected returns to actuals.

Lead the APAC marketing function for Ticketmaster across multiple Asian markets. Manage a regional marketing team, drive paid/owned/earned channel strategies, deliver client-facing campaigns, optimize media budgets and performance, collaborate with sales, product, tech and insights teams, and champion MarTech-driven automation and measurement to support commercial growth and customer engagement.

Support development and execution of marketing plans and campaigns across owned, earned and paid digital channels to drive ticket sales. Create content, EDMs, landing pages, manage website scheduling and digital assets, produce performance reports and recommendations, liaise with client managers and stakeholders, and provide general marketing support to NZ and occasional international markets.