Jobs at Ticketmaster

Supports Ticketmaster Norway’s client marketing activities across newsletters, website placements, and organic social media. Coordinates campaigns from booking through execution, collects client assets, creates campaign reports, publishes content, and delivers marketing materials accurately and on time. The role involves frequent communication with clients and internal stakeholders while developing hands-on experience in digital marketing, content creation, and live entertainment marketing.

Lead the technical direction and delivery of Universe ticketing platform initiatives while remaining hands-on with architecture, coding, APIs, testing, observability, and cloud systems. Mentor and manage engineers, collaborate across Auckland and Toronto, support incident response and major releases, modernize legacy systems, and guide responsible adoption of AI development tools. The role also involves stakeholder communication, hiring, asynchronous collaboration, and occasional international travel.

Configure and maintain ticketed events across their full lifecycle, translating client requirements into accurate dates, pricing, inventory, sales channels, and on-sale setups. Provide operational support to top-tier clients, troubleshoot issues, coordinate specialist resolution, manage Salesforce cases, support onboarding and training, and ensure quality delivery. Collaborate with internal teams and provide occasional onsite, evening, weekend, and holiday event support.

Manage client relationships for ticketing and event technology services. Advise clients on ticketing needs, communicate product updates, monitor support service levels, conduct regular client meetings, coordinate installations and upgrades, troubleshoot software, hardware, and event issues, resolve complaints, and ensure accurate event data. The role requires strong organization, communication, client relationship management, project coordination, and flexibility for evenings, weekends, and travel.

Leads the architecture, configuration, integration, and operational excellence of global Zendesk and Five9 contact center platforms. Owns scalable workflows, deployment automation, monitoring, incident resolution, security, documentation, and QA standards. Coordinates cross-functional initiatives, makes system-level decisions, mentors junior engineers, optimizes performance and costs, and supports multichannel customer experience capabilities across global markets.

Create accurate, detailed 3D stadium and venue models using 3ds Max, optimize geometry, produce V-Ray renders, develop textures in Photoshop, and prepare assets for cross-functional use. Interpret architectural plans, maintain organized project files, automate workflows with MaxScript, incorporate feedback, document processes, and collaborate with design, product, engineering, and client services teams to deliver high-quality visual assets on schedule.

Owns go-to-market strategy for Ticketmaster’s festival products, including positioning, launch planning, client communications, onboarding journeys, product adoption, and internal enablement. Partners with product, account, education, marketing, and PR teams to coordinate launches, influence decisions, communicate product value, and maintain feedback loops that improve products and client experiences.

Supports enterprise datacenter infrastructure through hardware deployment, rack installation, lifecycle management, firmware updates, monitoring, troubleshooting, asset management, and capacity planning. Partners with engineering, network, and facilities teams to maintain critical systems in a 24/7 environment. Handles P0 incidents, hardware shipping and recycling, network port configurations, observability platforms, and datacenter power infrastructure while supporting modernization and operational efficiency initiatives.

Leads end-to-end XR platform implementations across EMEA, from planning and stakeholder alignment through go-live. The role manages complex projects, risks, resources, governance, client communications, operational readiness, and new-territory expansion. It partners with Product, Engineering, Integrations, Sales, Operations, and clients to deliver scalable implementation methodologies, improve processes, and ensure quality, adoption, and client satisfaction.

Leads Ticketmaster Belgium’s commercial performance, sales growth, client relationships, negotiations, and business development. Oversees local Sales and Marketing teams, executes market plans, delivers revenue and margin targets, manages partnerships with promoters and venues, coordinates event delivery, and reports performance to regional and global leadership. The role also drives team development, operational alignment, client satisfaction, and implementation of regional initiatives.

Monitors Fan Support workstreams, RPA queues, contact trends, automation performance, and operational disruptions. Analyzes volumes, CSAT, FCR, and contact-center data to identify process improvements and reduce unnecessary customer contact. Maps and tests automations, coordinates with technical and internal teams, supports technology projects, communicates operational performance, and recommends solutions to improve fan and client experiences.

Leads Ticketmaster’s Swiss marketing strategy, budget, brand campaigns, event marketing, B2B lead generation, and B2C ticket sales initiatives. Builds relationships with promoters, venues, presale partners, media, and clients while aligning marketing with sales goals across the GSA region. Monitors market and competitor activity, reports on KPIs, supports client pitches, represents the brand externally, and coordinates local campaigns with German, Austrian, and global teams.

Provides frontline operational and technical support to Ticketmaster clients throughout the event lifecycle. Responsibilities include client onboarding, event programming, platform training, troubleshooting, SLA management, relationship development, Salesforce case tracking, and coordination with Sales, Product Operations, Fan Support, Finance, Marketing, and Field Operations. The role also delivers consultancy, supports onsite events when needed, and helps clients optimize ticketing products, sales performance, and service quality.

Supports global HR operations and employee lifecycle transactions through Workday, including hires, changes, transfers, compensation updates, and exits. Serves as a primary HR contact, maintains data quality, conducts audits, supports compliance, and manages HR documentation. Partners on shared-services transitions, process improvement, organizational changes, HR technology initiatives, reporting, and automation. Creates workflows and SOPs, resolves operational issues, and supports HR stakeholders across regions.

Provides ticketing technology, call centre, box office, and event operations support. Handles customer enquiries through calls and email, troubleshoots issues, supports agents and cashiers, assists with training and onboarding, coordinates event resources, maintains equipment and inventory processes, performs administrative and reporting tasks, and supports billing accuracy. Requires flexibility for nights, weekends, holidays, and nationwide travel.

Plan and coordinate web platform development: gather requirements, translate to technical specs, collaborate with frontend/backend and UX teams, track milestones, evaluate architecture for scalability, identify risks, maintain documentation, and optimize workflows to deliver a stable, user-focused ticketing web experience.

Provides advanced remote application support for Ticketmaster’s Microflex ticketing platform across international markets. Responsibilities include triaging and resolving complex issues, managing incidents and bugs, coordinating with Tier 2 and 3 teams, supporting business disruptions, training users, mentoring teammates, and partnering with engineering and operations on long-term fixes. Requires strong product knowledge, troubleshooting, communication, prioritization, and ownership skills.

Own paid search campaign execution, optimization, measurement, and reporting across international markets. Manage campaign automation, product-feed campaigns, testing, account hygiene, and performance improvements across EMEA, APAC, and LATAM. Produce weekly, monthly, and quarterly reporting, use AI and analytics to identify opportunities, monitor competitors and industry trends, and collaborate with global stakeholders and platform partners to improve efficiency, scalability, and ROI.

Lead the APAC marketing function for Ticketmaster across multiple Asian markets. Manage a regional marketing team, drive paid/owned/earned channel strategies, deliver client-facing campaigns, optimize media budgets and performance, collaborate with sales, product, tech and insights teams, and champion MarTech-driven automation and measurement to support commercial growth and customer engagement.

Drive B2B sales in the live entertainment market by building strategic relationships, exceeding targets, leading cross-functional initiatives, using data-driven forecasting, and leveraging AI and CRM tools to grow business.