Jobs at Ticketmaster

Leads Ticketmaster’s Swiss marketing strategy, budget, brand campaigns, event marketing, B2B lead generation, and B2C ticket sales initiatives. Builds relationships with promoters, venues, presale partners, media, and clients while aligning marketing with sales goals across the GSA region. Monitors market and competitor activity, reports on KPIs, supports client pitches, represents the brand externally, and coordinates local campaigns with German, Austrian, and global teams.

Provides frontline operational and technical support to Ticketmaster clients throughout the event lifecycle. Responsibilities include client onboarding, event programming, platform training, troubleshooting, SLA management, relationship development, Salesforce case tracking, and coordination with Sales, Product Operations, Fan Support, Finance, Marketing, and Field Operations. The role also delivers consultancy, supports onsite events when needed, and helps clients optimize ticketing products, sales performance, and service quality.

Supports global HR operations and employee lifecycle transactions through Workday, including hires, changes, transfers, compensation updates, and exits. Serves as a primary HR contact, maintains data quality, conducts audits, supports compliance, and manages HR documentation. Partners on shared-services transitions, process improvement, organizational changes, HR technology initiatives, reporting, and automation. Creates workflows and SOPs, resolves operational issues, and supports HR stakeholders across regions.

Creates accurate, optimized 3D stadium and venue models for Ticketmaster platforms and client presentations. Responsibilities include architectural and polygon modeling in 3ds Max, V-Ray lighting and rendering, Photoshop texturing, procedural environment creation, file optimization, scripting, documentation, quality reviews, and cross-functional collaboration. The role requires strong 3D visualization skills, architectural plan interpretation, organized asset management, and reliable delivery in a fast-paced production environment.

Provides ticketing technology, call centre, box office, and event operations support. Handles customer enquiries through calls and email, troubleshoots issues, supports agents and cashiers, assists with training and onboarding, coordinates event resources, maintains equipment and inventory processes, performs administrative and reporting tasks, and supports billing accuracy. Requires flexibility for nights, weekends, holidays, and nationwide travel.

Plan and coordinate web platform development: gather requirements, translate to technical specs, collaborate with frontend/backend and UX teams, track milestones, evaluate architecture for scalability, identify risks, maintain documentation, and optimize workflows to deliver a stable, user-focused ticketing web experience.

Provides advanced remote application support for Ticketmaster’s Microflex ticketing platform across international markets. Responsibilities include triaging and resolving complex issues, managing incidents and bugs, coordinating with Tier 2 and 3 teams, supporting business disruptions, training users, mentoring teammates, and partnering with engineering and operations on long-term fixes. Requires strong product knowledge, troubleshooting, communication, prioritization, and ownership skills.

Designs and develops scalable adult learning solutions for Event Programming employees across North America. Responsibilities include needs analysis, learning objectives, e-learning, instructor-led and virtual materials, videos, job aids, documentation, stakeholder collaboration, project ownership, quality assurance, launch, measurement, and continuous improvement. The role also supports global and LATAM initiatives while ensuring learning materials are accurate, accessible, engaging, and aligned with organizational standards.

Manage pricing strategies for a portfolio of music, sports, and theatre events across Australia and New Zealand. Analyze sales trends and event performance, implement pricing changes, prepare revenue insights, and recommend actions to maximize revenue. Build client relationships, present commercially informed pricing recommendations, support internal teams, and collaborate with global counterparts. The role requires strong analytical, communication, organizational, problem-solving, and Excel skills, with 3–5 years of experience preferred.

Leads the architecture, configuration, integration, and operational excellence of global Zendesk and Five9 contact center platforms. Owns scalable workflows, deployment automation, monitoring, incident resolution, security, documentation, and QA standards. Coordinates cross-functional initiatives, makes system-level decisions, mentors junior engineers, optimizes performance and costs, and supports multichannel customer experience capabilities across global markets.

Own the full new-business sales cycle across Finland, from prospecting and cold outreach through solution selling, negotiation, and contract closing. Build pipelines, acquire clients, exceed revenue targets, develop account plans, create proposals, maintain Salesforce forecasts, and represent Ticketmaster at industry events. The role targets event organizers, promoters, venues, sports organizations, and entertainment partners.

Own paid search campaign execution, optimization, measurement, and reporting across international markets. Manage campaign automation, product-feed campaigns, testing, account hygiene, and performance improvements across EMEA, APAC, and LATAM. Produce weekly, monthly, and quarterly reporting, use AI and analytics to identify opportunities, monitor competitors and industry trends, and collaborate with global stakeholders and platform partners to improve efficiency, scalability, and ROI.

Leads Fan Support strategy and operations across Latin America, partnering with market and global leaders to improve service performance, governance, customer outcomes, and operational consistency. Oversees escalations, business reviews, workforce and quality partnerships, continuous improvement, compliance, and market readiness. Builds and develops high-performing regional teams while driving accountability, collaboration, and service excellence. Requires fluent English and Spanish and local and international travel as needed.

Leads Ticketmaster’s EMEA B2B demand generation and growth marketing strategy across 22 markets. Builds inbound and outbound campaigns, manages paid media budgets, develops reporting and attribution dashboards, and drives pipeline and revenue outcomes. Partners with regional marketing and sales teams, trains local teams on Apollo and Pardot, creates repeatable campaign playbooks, optimizes performance, and tests new channels and AI-enabled methods.

Lead the APAC marketing function for Ticketmaster across multiple Asian markets. Manage a regional marketing team, drive paid/owned/earned channel strategies, deliver client-facing campaigns, optimize media budgets and performance, collaborate with sales, product, tech and insights teams, and champion MarTech-driven automation and measurement to support commercial growth and customer engagement.

Drive B2B sales in the live entertainment market by building strategic relationships, exceeding targets, leading cross-functional initiatives, using data-driven forecasting, and leveraging AI and CRM tools to grow business.

The Box Office Supervisor aids the Box Office Manager in operations, recruiting, scheduling, training, and providing excellent customer service while maintaining cash control and resolving issues.

The Analyst supports HR analytics by creating and maintaining Workday reports, analyzing HR data, and providing insights for talent management and workforce planning.

Create, edit, translate, and maintain fan-facing and internal support content across LATAM. Ensure consistent Tone of Voice across FAQs, chatbots, email/SMS templates and knowledge bases. Work with local FX teams and stakeholders to optimize help centers for usability and SEO, identify new content opportunities, and support content governance and localization.

The Box Office Supervisor assists in managing Box Office operations, including staff supervision, customer service, cash control, and ticket sales. Must be available for evenings and weekends.