Jobs at Ticketmaster

As a Platform Engineer III, you'll deliver and support infrastructure services for Ticketmaster, automating deployments, maintaining hybrid systems, and enhancing performance and security compliance.

As a Principal Software Engineer, you'll architect and implement automation tools for infrastructure, guiding a team while enhancing CI/CD processes and internal platforms.

Support development and execution of marketing plans and campaigns across owned, earned and paid digital channels to drive ticket sales. Create content, EDMs, landing pages, manage website scheduling and digital assets, produce performance reports and recommendations, liaise with client managers and stakeholders, and provide general marketing support to NZ and occasional international markets.

Lead operational oversight and performance management of outsourced contact center partners for North America Fan Support. Drive vendor governance, KPI monitoring (CSAT, AHT, FCR), root-cause analysis, staffing and readiness planning, quality and training alignment, escalation management, and cross-functional continuous improvement initiatives to improve fan experience and operational efficiency.

The Lead Settlement Officer manages finance operations, including accounts payable and receivable, sales reconciliation, and cash balance reporting, while ensuring compliance with corporate policies.

As a Client Marketing Coordinator, you will enhance ticket sales through digital marketing campaigns, manage client engagement, optimize paid advertising, and report on campaign performance.

Lead product-focused data science workstreams to drive product decisions, experimentation, forecasting, segmentation, and AI-enabled analytics. Partner cross-functionally to define metrics, build dashboards, translate findings for stakeholders, and ensure governance and scalable measurement frameworks that improve product performance and revenue.

Lead product strategy and delivery for Fan Support agent tooling (TM1 Orders, Unified Agent Workspace). Reduce tooling complexity, improve agent data access, drive rollouts, define success metrics (AHT, contact containment, FCR), and collaborate with engineering, operations, and training to deliver high-impact contact center solutions.

Lead day-to-day APAC workforce management, overseeing real-time intraday operations, scheduling, and peak event planning. Manage BPO relationships, produce operational insights and reporting, coach a Planning Assistant, and drive WFM process, tool and automation improvements to optimize staffing and service levels across omnichannel contact centre channels.

The HR Operations Implementation Analyst supports the implementation of HR processes and systems, focusing on documentation, project coordination, and improving employee experiences across various markets.

The Artist & Promoter Relations Manager will drive client success and revenue growth through superior service and strategic relationships with promoters and artists, leveraging Moshtix's resources.

The Box Office Supervisor assists in managing Box Office operations, including staff supervision, customer service, cash control, and ticket sales. Must be available for evenings and weekends.

Lead and develop a team of End User Support Engineers, manage IT support operations, oversee performance metrics, ensure compliance with security standards, and improve service efficiency in a hybrid environment across Latin America.

Hands-on Principal Engineer responsible for designing and implementing highly available, low-latency distributed systems for ticket discovery and purchase. Lead platform modernization, event-driven architectures, streaming solutions, resilience patterns, observability, and cross-team technical initiatives while writing production code and improving system reliability during peak on-sales.

Lead local marketing strategy and execution for the Polish market, focusing on B2B and B2C. Manage a small team and budgets, run digital and educational campaigns, support sales with tailored marketing, build client relationships, track campaign performance, collaborate with regional teams and agencies, and occasionally handle media relations.

The role involves supporting Ticketmaster's abuse operations, providing troubleshooting for ticketing systems, and improving automation processes. The engineer will work independently and with cross-functional teams to resolve abuse issues and enhance product performance.

The Box Office Supervisor aids the Box Office Manager in operations, recruiting, scheduling, training, and providing excellent customer service while maintaining cash control and resolving issues.

Lead hands-on design and implementation of high-availability, high-throughput distributed systems for ticket discovery and seat availability. Modernize platforms to cloud-native microservices, design streaming/event-driven architectures, improve resilience and observability, reduce single points of failure, and drive cross-team architectural decisions while writing production code and mentoring engineering standards.

Lead consulting work in Site Reliability Engineering, mentoring teams to enhance reliability, resilience, and engineering practices across multiple domains.

Provide product and client support for Ticketmaster's Archtics and related platforms by configuring systems, managing support requests, training clients and staff, delivering event-day assistance, documenting processes, and relaying client feedback to drive product improvements and operational efficiency.