Jobs at Ticketmaster

Manages Ticketmaster client accounts for music promoters and venues, supporting event onsales, ticket inventory, event information, client communications, reporting, and issue resolution. The role focuses on retaining and developing client relationships, identifying operational improvements and business opportunities, coordinating internal teams, and managing event-day box offices. It requires strong customer service, communication, organization, flexibility, and knowledge of the ticketing industry.

Leads Ticketmaster Belgium’s commercial performance, sales growth, client relationships, negotiations, and business development. Oversees local Sales and Marketing teams, executes market plans, delivers revenue and margin targets, manages partnerships with promoters and venues, coordinates event delivery, and reports performance to regional and global leadership. The role also drives team development, operational alignment, client satisfaction, and implementation of regional initiatives.

Manages and grows Ticketmaster’s sports client portfolio through account strategy, renewals, upselling, new business development, and client satisfaction initiatives. Responsibilities include forecasting revenue, coordinating RFP responses, conducting strategic account reviews, monitoring service levels, maintaining Salesforce data, analyzing market trends, and collaborating with product, marketing, and support teams. The role requires strong consultative sales, presentation, project management, and relationship-building skills, with 35%–50% travel.

Monitors Fan Support workstreams, RPA queues, contact trends, automation performance, and operational disruptions. Analyzes volumes, CSAT, FCR, and contact-center data to identify process improvements and reduce unnecessary customer contact. Maps and tests automations, coordinates with technical and internal teams, supports technology projects, communicates operational performance, and recommends solutions to improve fan and client experiences.

Manage Ticketmaster Switzerland’s office, including supplies, facilities, policies, visitors, vendors, and health and safety. Support HR and Finance administration, coordinate events and VIP hospitality, manage complimentary tickets and guest lists, and provide executive support to the Managing Director. Responsibilities include calendar and inbox management, meeting preparation, travel booking, expense reporting, task tracking, confidential communications, and cross-department coordination.

Supports music marketing campaigns for Ticketmaster, Moshtix, and Universe by creating website, email, social, and B2B content; executing paid social and performance marketing; managing campaign assets, landing pages, timelines, and reporting; and analyzing results. The role collaborates with internal teams, clients, and industry partners to drive ticket sales and deliver time-sensitive campaigns.

Own Ticketmaster’s content and community strategy across Germany and Austria, with support for Switzerland. Create and localize social content, manage fan communities, collaborate with creators, monitor sentiment, track engagement metrics, and optimize activity across platforms. The role partners with Brand, B2B, Events, CRM, and Performance Marketing teams to support broader marketing goals in the live entertainment and music sector.

Manages and grows Ticketmaster’s sports and stadia client portfolio across Australia. Responsibilities include account retention, contract renewals, client relationship management, revenue growth, upselling, new business development, sales forecasting, proposal and RFP participation, service-level monitoring, client presentations, and coordination with internal teams. The role requires interstate travel, event attendance, occasional weekend work, Salesforce maintenance, budget management, contract negotiation, and delivery of high-quality client support.

Leads Ticketmaster’s Swiss marketing strategy, budget, brand campaigns, event marketing, B2B lead generation, and B2C ticket sales initiatives. Builds relationships with promoters, venues, presale partners, media, and clients while aligning marketing with sales goals across the GSA region. Monitors market and competitor activity, reports on KPIs, supports client pitches, represents the brand externally, and coordinates local campaigns with German, Austrian, and global teams.

Provides frontline operational and technical support to Ticketmaster clients throughout the event lifecycle. Responsibilities include client onboarding, event programming, platform training, troubleshooting, SLA management, relationship development, Salesforce case tracking, and coordination with Sales, Product Operations, Fan Support, Finance, Marketing, and Field Operations. The role also delivers consultancy, supports onsite events when needed, and helps clients optimize ticketing products, sales performance, and service quality.

Supports global HR operations and employee lifecycle transactions through Workday, including hires, changes, transfers, compensation updates, and exits. Serves as a primary HR contact, maintains data quality, conducts audits, supports compliance, and manages HR documentation. Partners on shared-services transitions, process improvement, organizational changes, HR technology initiatives, reporting, and automation. Creates workflows and SOPs, resolves operational issues, and supports HR stakeholders across regions.

Creates accurate, optimized 3D stadium and venue models for Ticketmaster platforms and client presentations. Responsibilities include architectural and polygon modeling in 3ds Max, V-Ray lighting and rendering, Photoshop texturing, procedural environment creation, file optimization, scripting, documentation, quality reviews, and cross-functional collaboration. The role requires strong 3D visualization skills, architectural plan interpretation, organized asset management, and reliable delivery in a fast-paced production environment.

Provides ticketing technology, call centre, box office, and event operations support. Handles customer enquiries through calls and email, troubleshoots issues, supports agents and cashiers, assists with training and onboarding, coordinates event resources, maintains equipment and inventory processes, performs administrative and reporting tasks, and supports billing accuracy. Requires flexibility for nights, weekends, holidays, and nationwide travel.

Plan and coordinate web platform development: gather requirements, translate to technical specs, collaborate with frontend/backend and UX teams, track milestones, evaluate architecture for scalability, identify risks, maintain documentation, and optimize workflows to deliver a stable, user-focused ticketing web experience.

Provides advanced remote application support for Ticketmaster’s Microflex ticketing platform across international markets. Responsibilities include triaging and resolving complex issues, managing incidents and bugs, coordinating with Tier 2 and 3 teams, supporting business disruptions, training users, mentoring teammates, and partnering with engineering and operations on long-term fixes. Requires strong product knowledge, troubleshooting, communication, prioritization, and ownership skills.

Designs and develops scalable adult learning solutions for Event Programming employees across North America. Responsibilities include needs analysis, learning objectives, e-learning, instructor-led and virtual materials, videos, job aids, documentation, stakeholder collaboration, project ownership, quality assurance, launch, measurement, and continuous improvement. The role also supports global and LATAM initiatives while ensuring learning materials are accurate, accessible, engaging, and aligned with organizational standards.

Manage pricing strategies for a portfolio of music, sports, and theatre events across Australia and New Zealand. Analyze sales trends and event performance, implement pricing changes, prepare revenue insights, and recommend actions to maximize revenue. Build client relationships, present commercially informed pricing recommendations, support internal teams, and collaborate with global counterparts. The role requires strong analytical, communication, organizational, problem-solving, and Excel skills, with 3–5 years of experience preferred.

Own the full new-business sales cycle across Finland, from prospecting and cold outreach through solution selling, negotiation, and contract closing. Build pipelines, acquire clients, exceed revenue targets, develop account plans, create proposals, maintain Salesforce forecasts, and represent Ticketmaster at industry events. The role targets event organizers, promoters, venues, sports organizations, and entertainment partners.

Own paid search campaign execution, optimization, measurement, and reporting across international markets. Manage campaign automation, product-feed campaigns, testing, account hygiene, and performance improvements across EMEA, APAC, and LATAM. Produce weekly, monthly, and quarterly reporting, use AI and analytics to identify opportunities, monitor competitors and industry trends, and collaborate with global stakeholders and platform partners to improve efficiency, scalability, and ROI.

Leads Fan Support strategy and operations across Latin America, partnering with market and global leaders to improve service performance, governance, customer outcomes, and operational consistency. Oversees escalations, business reviews, workforce and quality partnerships, continuous improvement, compliance, and market readiness. Builds and develops high-performing regional teams while driving accountability, collaboration, and service excellence. Requires fluent English and Spanish and local and international travel as needed.