Channel Account Manager

Position Summary

We are looking for a passionate and results-oriented Channel Account Manager to join our team. As the Channel Account Manager/Business Development Manager, you will lead our partnership with our premier partner, resellers and/or distributors. This is to develop and execute strategies to generate a healthy sell out run-rate, achieve the open sales target, and drive sustainable sales growth. You are also responsible for expanding the product's market coverage by setting up a product line-up operation plan.

Role and Responsibilities

• [Channel development] Create a channel plan to best tap the open b2b market potential. Develop existing and recruit new channel partners based on the plan.
• [Sales Operations] Work with Product Managers and Strategic Planning & Investment team to study run rate, PSI (Product-Sales-Inventory) and WOS (Week of Supply) forecast accurately.  
• [Line-up management] Perform the development and management of the line-up portfolio plan and efficiency improvement efforts and market issue response.
• [Launch management] Perform the product/service launch timeline setting by analyzing the new model's target quantity and its profit and loss, and by working with the marketing department.
• [Pricing operation] Participate in devising the pricing operation strategy of each segment and model.
• [Discontinuation management] Devise the plans to minimize the leftover materials when a product is to be discontinued by setting appropriate discontinuation timeline and plans to utilize the leftover materials.
• [End-user Client Relationship Management] Act as the primary point of contact of key clients. Build and nurture long-term partnerships with clients. Understand client needs, goals, and challenges. Regularly communicate with clients to ensure satisfaction and address concerns. Maintain accurate and up-to-date client records in CRM systems.
• [Sales and Business Development] Identify and pursue opportunities for upselling and cross-selling. Negotiate and close deals, ensuring mutually beneficial agreements. Contribute to the development of sales strategies and plans. Achieve or exceed sales targets and quotas. Identify and qualify new business opportunities.
• [Internal Collaboration] Work closely with internal teams (sales, marketing, product development, customer support) to ensure client needs are met. Advocate for client interests and provide feedback to improve products and services. Prepare and present reports on account performance and progress.
• Other Duties: Monitor market trends and competitor activities. Stay up-to-date on product knowledge and industry best practices. Handle client complaints and resolve issues effectively. Manage account budgets and ensure timely payments.

Skills and Qualifications

To be successful in the role, you must have:

• Has excellent communication and interpersonal skills, including the ability to present, persuade, and negotiate with key decision-makers
• Has the ability to manage stakeholders from different levels
• Has the ability to analyze data, derive insights, create solutions, and solve problems should they arise
• Can work independently and with a team

If you are ready to embark on a career journey that is challenging and yet highly rewarding, apply now to join us at Samsung.

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