At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Role Summary Grows a segment of the portfolio of accounts by managing them directy or contributing to deepening those partnerships. Analyzes business and operational performance to find opportunities for optimization. Handles service delivery for active accounts, communicating technical and operational impacts as needed. Ensures execution of account strategies and shares best practices across teams and regions. Experience 2+ years for Bachelor's 0-2 years for Master's Education Functional/ Technical Skills Bachelor's or Master's or equivalent experience Proficiency in English + local language of the market(s) where applicable Effective communicator Proficient in sales techniques Portfolio management, relationship account management, upselling, and cross-selling Role Expectations • Builds relationships with customer* account team, including key buyers/decision makers. • Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account. • Understands and reports a customer’s* business issues through appropriate organization channels. • Recommends products, services, and insights that meet customer* needs. • Builds relationships with customer* account team, including key buyers/decision makers. • Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build customer* account. • Understands and reports a customer’s* business issues through appropriate organization channels. • Acquires a good understanding of how the department operates and fits into the larger organization. • Demonstrates awareness of the policies, practices, trends, and information (including competitor) that impact the organization and its customers*. • Demonstrates good understanding of the financial impact of decisions/solutions on the organization and its customers*. • Documents components of a business case for change at the direction of more senior colleagues as needed. • Acquires and maintains a working knowledge of financial data and the company’s standard contract terms and conditions by reading product literature, contracts, and asking questions of peers. • Learns when to partner with legal resources to modify or adjust standard contract terms. • Learns the contract negotiation process and how to complete contractual arrangements. • Exchanges nuanced information to build consensus. • Able to handle key objections with ease and proactively seeks help from a manager when needed to address areas of difference and ensure agreements among all parties. • Conducts straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement. • Identifies and actively engages stakeholders in decision making and strategies to benefit account and organization. Closes deals effectively. • Understands standard offerings and major areas of expertise. • Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility. • Develops an understanding of competitors’ standard products and services. • Demonstrates insightful application of products, technologies, and offerings to account. • Demonstrates the importance of maintaining ongoing business relationships with colleagues and external customers*. • Strategically builds relationships to support total portfolio and organization needs. • Develops understanding of customer's* industry and competitive market. • Attends meetings with customers* to understand needs and expectations. • Learns the metrics to assess the performance of products, services, and solutions against customer* needs/expectations. • Develops key value proposition statements, case studies, etc., to demonstrate the value of the company’s products, services, and solutions.Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.Skills Required
- Bachelor's or Master's degree or equivalent experience
- Experience: 2+ years (Bachelor) or 0-2 years (Master)
- Proficiency in English and local market language where applicable
- Effective communication skills
- Proficiency in sales techniques, including upselling and cross-selling
- Portfolio management and relationship/account management experience
- Ability to analyze business and operational performance to identify opportunities
- Familiarity with contract terms, negotiation process, and basic financial data
Expedia Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expedia Group and has not been reviewed or approved by Expedia Group.
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Wellbeing & Lifestyle Benefits — Wellness and travel perks are positioned as differentiators, with wellness and travel reimbursement, brand discounts, and IATAN access supporting work-life balance. Flexible schedules, commuter benefits, and onsite amenities further enhance lifestyle value.
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Parental & Family Support — Family-focused provisions include generous parental leave, adoption and surrogacy assistance, childcare benefits, and caregiver support. Pet care leave and company-sponsored family events broaden the definition of family support.
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Inclusive Benefits Coverage — Healthcare is described as inclusive, extending coverage to partners regardless of gender or marital status and offering fertility and transgender services. This breadth signals support for diverse life stages and identities.
Expedia Group Insights
What We Do
Expedia Group powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
Why Work With Us
As travelers and technologists, we are passionate about making travel more seamless, accessible and memorable. We embrace different perspectives, celebrate new ideas, and empower every Expedian to drive meaningful change. The experiences we create bridge divides and broaden horizons – helping create unforgettable memories through travel.
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