Position Summary
The Business Development Account Manager is responsible for driving a disciplined, recurring cadence of Quarterly Business Reviews (QBRs) with every JW Logistics customer. This role owns the scheduling calendar, builds and assembles customer-specific QBR presentations, and coordinates the internal participants required for each call. This is a coordination and enablement role — it is not a quota-carrying sales position and does not lead customer calls.
Key Responsibilities
• Build and maintain a rolling 13-week (quarterly) QBR calendar covering
every JW Logistics customer.
• Schedule each QBR call, ensuring attendance from operations leadership,
account management/business development leadership, and business
center leadership relevant to that account.
• Assemble and finalize customized QBR slide decks for each customer,
including performance by market, action items and improvements, a JW
Logistics company/business update, and a forward-looking discussion of
relationship growth opportunities.
• Secure required inputs from other functions (e.g., operations, business
center managers, VPs of Operations, Brooks Ward) in time to complete
each deck ahead of the scheduled call.
• Set the agenda for each QBR: for accounts with an assigned Business
Development Manager, the BDM determines the agenda; for accounts
without an assigned salesperson, use a standardized general agenda to
ensure the account is still engaged consistently.
• Track and follow up on action items and commitments arising from QBRs.
• Flag newly identified opportunities (expansions, RFPs, new lines of
business) surfaced during QBRs to Bill Barker for direction on pursuit and
sales assignment.
• Partner with Brooks Ward to source the KPIs and performance data
specific to each customer for inclusion in QBR materials.
Prior experience within JW Logistics or the final-mile / B2B retail
fulfillment industry strongly preferred.
• Strong organizational and project-coordination skills; comfortable
managing a recurring, multi-account calendar.
• Proficiency in PowerPoint and ability to synthesize operational/financial
data into clear, customer-ready presentations.
• Use of Claude & AI tools to accelerate slide assembly, data synthesis, and
preparation for QBRs.
• Strong cross-functional communication skills; ability to secure timely input
from multiple internal stakeholders.
• Comfortable operating in a coordination/support capacity rather than a
quota-driven sales capacity.
Skills Required
- Prior experience within JW Logistics or the final-mile or B2B retail fulfillment industry
- Strong organizational and project-coordination skills
- Ability to manage a recurring, multi-account calendar
- Proficiency in PowerPoint
- Ability to synthesize operational and financial data into clear, customer-ready presentations
- Experience using Claude and AI tools for slide assembly, data synthesis, and QBR preparation
- Strong cross-functional communication skills
- Ability to secure timely input from multiple internal stakeholders
- Comfort operating in a coordination and support capacity rather than a quota-driven sales capacity
What We Do
J.W. Logistics is a premier provider of last mile transportation and logistics solutions supporting regional and national customers throughout the United States. JWL offers a range of logistics solutions allowing customers to stay focused on their core business. This strategy primarily involves same-day services including on-demand, distribution, and dedicated fleets of vehicles including cargo vans, straight trucks and tractor trailers. J.W. Logistics understands that each shipper’s last mile requirement needs are unique depending upon their business and the market they serve. JWL provides tailored solutions to meet these specific needs. Through years of experience, the management team at JWL has a long track-record of developing customized transportation solutions for regional and national customers. JWL offers a wide range of door-to-door distribution for clients of all sizes and needs. JWL facilitates shipping locally, between cities, and internationally, 24 hours a day, 7 days a week, 365 days a year.
