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We help people secure their future and protect the ones they love.
The Role
Supports Operations projects and readiness initiatives by defining scope, gathering and documenting business and system requirements, analyzing processes, resolving complex issues, assessing risks, and facilitating stakeholder alignment. The role leads business analysis across concurrent initiatives, recommends operational improvements, coordinates requirements activities, and coaches less-experienced analysts while collaborating with technology teams, suppliers, procurement, and internal business units.
Summary Generated by Built In
The Opportunity
The Operations Project Management Office (OPMO) is seeking an experienced Business Analyst. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support large-scale business projects, as well as readiness initiatives, for implementing across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement).
The Team
The OPMO oversees the execution of initiatives across Operations (Protection NB & UW, Policy Holder Services / Annuity NB, Shared Services & Enablement, Strategy, Insights and Performance Optimization, and Advisor/Client Experience. We leverage standards put to drive consistency across our portfolio. The team is focused on driving and aligning critical programs and projects across our Operations organization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution. We strive for continuous improvement and best in class service to our clients.
We are a diverse team of project managers and business analysts who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.
The Impact:
As a Business Analyst, you will:
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $92,800-$121,800
The Operations Project Management Office (OPMO) is seeking an experienced Business Analyst. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support large-scale business projects, as well as readiness initiatives, for implementing across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement).
The Team
The OPMO oversees the execution of initiatives across Operations (Protection NB & UW, Policy Holder Services / Annuity NB, Shared Services & Enablement, Strategy, Insights and Performance Optimization, and Advisor/Client Experience. We leverage standards put to drive consistency across our portfolio. The team is focused on driving and aligning critical programs and projects across our Operations organization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution. We strive for continuous improvement and best in class service to our clients.
We are a diverse team of project managers and business analysts who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.
The Impact:
As a Business Analyst, you will:
- Define business and systems scope, objectives, and requirements by aligning user needs with applicable industry standards.
- Design and refine procedures that solve complex problems while accounting for system limitations, operating timelines, and desired outcomes.
- Analyze business and user needs, document requirements, and translate findings into clear business and system specifications.
- Coach and advise less-experienced Business Analysts to strengthen team capability and execution.
- Operate at a senior technical level across key phases of business and systems analysis, evaluating technology implications for current and future business needs.
- Drive escalation analysis and resolution for complex business and system issues.
- Communicate difficult decisions clearly, accurately, and in a timely manner to internal and external stakeholders.
- Develop recommendations through critical analysis, sound judgment, and risk-informed decision-making.
- Lead initiatives that advance business strategy and improve operational processes.
- Identify process and procedure gaps and recommend practical improvements.
- Build strong networks with internal resources, business partners, and vendor partners across the organization.
- Facilitate and organize stakeholder meetings that drive alignment, decision-making, and follow-through.
The Minimum Qualifications
- High School Diploma
- 5+ years of related business analysis experience
- 2+ years of experience negotiating and influencing requirements direction.
- 2+ years of experience developing business process models, process outlines, or procedures, and job aids that prepare the business for successful execution.
- 1+ years of experience planning and managing requirement activities for medium- to large-scale projects.
The Ideal Qualifications
- Lead business analysis across multiple concurrent initiatives.
- Influence and negotiate requirements direction to support business priorities.
- Gather, document, and validate functional and non-functional requirements.
- Communicate clearly and concisely across written and verbal channels.
- Facilitate effective requirements-gathering sessions with cross-functional stakeholders.
- Lead business impact analysis to assess risks, dependencies, and operational implications.
- Contribute effectively to complex projects with appropriate guidance.
- Apply business analysis expertise to resolve most complex problems independently.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $92,800-$121,800
Skills Required
- High school diploma
- 5+ years of related business analysis experience
- 2+ years of experience negotiating and influencing requirements direction
- 2+ years of experience developing business process models, process outlines, procedures, and job aids
- 1+ years of experience planning and managing requirements activities for medium- to large-scale projects
- Experience leading business analysis across multiple concurrent initiatives
- Experience gathering, documenting, and validating functional and non-functional requirements
- Strong written and verbal communication skills
- Experience facilitating requirements-gathering sessions with cross-functional stakeholders
- Experience leading business impact analysis involving risks, dependencies, and operational implications
- Ability to resolve complex problems independently using business analysis expertise
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual provides market-competitive salaries and generous incentive pay opportunities for all employees. Whether an employee is just starting out, transitioning to a new career, or joining us as a seasoned leader — we value their contributions.
- Competitive Salary and Bonus offerings: MassMutual’s base salaries reward and recognize employees’ experience, skills and performance. Our salary ranges are regularly benchmarked within our industry and the broader job market to ensure competitiveness. Additionally, all MassMutual employees have the opportunity to receive competitive, performance-based bonuses, either annually or more frequently.
- Annual Incentive Plan (AIP): AIP awards are discretionary and based on individual and company performance, with opportunities to earn above-target bonuses in years with exceptional results. These awards consider not only what results a person achieved, but how they achieved them, rewarding behaviors that help create a productive and welcoming work environment for everyone.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Pay transparency and pay equity: MassMutual publishes salary ranges in job postings and is committed to promoting pay equity. This includes providing pay equity training to managers, reviewing the pay of employees who perform similar work as a standard practice when making compensation recommendations, and partnering regularly with independent external experts to check our work.
- Benefits as part of Total Rewards: MassMutual invests in every aspect of their employees’ well-being, providing a rewards package that goes far beyond a paycheck to support them physically, mentally, and financially. Their robust healthcare, retirement and protection benefits provide a range of support through all of life’s big moments — and, over the years, they have expanded their pioneering leave programs so employees can better care for themselves and the people they love.
- Health benefits: MassMutual offers a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, aimed at improving access and outcomes for all, and provide flexibility to meet our employees’ and their families’ unique needs. Employees value our wide array of benefits, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.” (MassMutual Careers Benefits; Glassdoor). In a 2026 employee survey, one employee noted “The organization offers a wide range of programs and benefits that meaningfully support employees and foster a positive, inclusive culture.”
- Retirement and financial benefits: MassMutual provides a 401(k) plan contribution of up to 10% of eligible compensation, including up to 5% company match on employee deferrals and, for all eligible employees, a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes. The company provides a Retiree Health Reimbursement Account to eligible employees; monthly credits start at age 45. (MassMutual Careers Benefits; MassMutual 2025 Annual Report)
- Additional health programs: MassMutual offers additional benefits such as a health savings account, access to a broad network of mental health resources and providers for employees and their family members, and resources like medical and surgery decision support, healthcare navigation services, and more. All employees also have access to a Well-Being Wallet, where they can be reimbursed for up to $1,250 per year for eligible physical, mental, or financial wellness related expenses.
- Other benefits: Employees have access to an array of resources to help strengthen their overall well-being and protect the ones they love, at every stage of life. Whether growing their family, volunteering in their community, planning their legacy, or looking to save on everyday expenses like pet or auto insurance, we offer financial benefits and corporate discounts to help.
- Employee Feedback on Benefits: MassMutual conducts regular employee surveys, and benefits continuously receive positive feedback. In their 2026 survey, one employee said “...the total benefits program here at MassMutual has to be one of the best, if not the very best. It seems this company goes out of its way to make sure their employees are well taken care of." With another employee sharing “The Well-Being Wallet, education reimbursement, time off & leave programs are top notch and unlike anything I've experienced”.
- Time off & leaves: MassMutual’s flexible time-off and leave programs support employees’ well-being, help them care for loved ones, and balance personal priorities. Offerings include inclusive caregiver, bereavement, and other essential leaves; generous parental leave and financial support for adoption and surrogacy; up to 24 hours of paid volunteer time annually; and generous vacation, flexible holidays, companywide paid holidays and remote work weeks, and five “take care days.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Benefits and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
Bottom line: MassMutual supports employee wellbeing through competitive salaries and bonus opportunities, strong retirement contributions, and benefits designed to support the financial, physical, and mental well-being of employees and their families.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
