Be an Early Applicant
We help people secure their future and protect the ones they love.
The Role
Leads business and systems analysis for complex insurance product technology initiatives. Translates business objectives into requirements, functional specifications, process flows, and acceptance criteria; evaluates solution impacts and dependencies; maintains traceability across the delivery lifecycle; facilitates stakeholder alignment; resolves ambiguity; and supports quality validation, implementation, and post-launch outcomes. The role requires substantial insurance domain knowledge and experience across Agile, hybrid, and waterfall delivery models.
Summary Generated by Built In
Business Analyst, Product Development & Technology
Insurance, Worksite, & Institutional Technology
Full Time - Springfield/Boston
The Opportunity
As a Business Analyst, you will shape the systems requirements and solution approaches that bring new and enhanced insurance products to market. Your work will connect business strategy with technology execution, helping ensure complex product development programs deliver effective, scalable solutions for customers and the business.
In this highly collaborative and fast-paced role, you will partner with Product, Operations, Architecture, Engineering, Quality Assurance, and Delivery teams to translate business objectives into clear, actionable requirements and solution definitions. You will provide senior business systems analysis leadership, independently guide decisions, resolve ambiguity, and drive alignment across stakeholders to support successful delivery from concept through implementation.
The Team
The Insurance, Worksite, & Institutional Technology organization supports the capabilities used to design, launch, and service Life, Annuity, Disability, and related insurance products. The team spans policy administration, underwriting, illustrations, product rules, integrations, digital experiences, correspondence, reporting, and downstream operations. In this role, you will strengthen requirements practices and solution readiness across these capabilities to improve alignment and reduce rework.
The Impact
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $113,100-$148,400
Insurance, Worksite, & Institutional Technology
Full Time - Springfield/Boston
The Opportunity
As a Business Analyst, you will shape the systems requirements and solution approaches that bring new and enhanced insurance products to market. Your work will connect business strategy with technology execution, helping ensure complex product development programs deliver effective, scalable solutions for customers and the business.
In this highly collaborative and fast-paced role, you will partner with Product, Operations, Architecture, Engineering, Quality Assurance, and Delivery teams to translate business objectives into clear, actionable requirements and solution definitions. You will provide senior business systems analysis leadership, independently guide decisions, resolve ambiguity, and drive alignment across stakeholders to support successful delivery from concept through implementation.
The Team
The Insurance, Worksite, & Institutional Technology organization supports the capabilities used to design, launch, and service Life, Annuity, Disability, and related insurance products. The team spans policy administration, underwriting, illustrations, product rules, integrations, digital experiences, correspondence, reporting, and downstream operations. In this role, you will strengthen requirements practices and solution readiness across these capabilities to improve alignment and reduce rework.
The Impact
- Lead requirements strategy for complex, cross-functional insurance product initiatives, ensuring business objectives are translated into clear, actionable system requirements.
- Elicit, document, decompose, validate, and prioritize business and functional requirements to improve solution clarity and delivery readiness.
- Partner with business and technology stakeholders to shape solution approaches, evaluate impacts and dependencies, and guide informed decisions.
- Maintain requirements traceability across design, development, testing, implementation, and post-launch support to help ensure intended business outcomes are achieved.
- Facilitate working sessions, resolve ambiguity, and drive alignment across teams to reduce delivery risk and downstream rework.
- Apply insurance domain knowledge and systems thinking to identify gaps, support quality validation, and strengthen solutions throughout the product lifecycle.
The Minimum Qualifications
- Bachelor's Degree
- 8+ years of experience in Business Analysis, Business Systems Analysis, Product Analysis, Systems Analysis, or a related technology delivery role.
- 3+ years of experience supporting insurance operations and technology initiatives in areas such as Life, Annuity, Disability, Underwriting, Policy Administration, Billing, Claims, or related insurance functions.
The Ideal Qualifications
- 10+ years of progressive Business Analysis or Business Systems Analysis experience, including experience leading analysts or serving as the lead analyst on major programs.
- 3+ years of experience leading requirements for complex systems, integrations, vendor platforms, or cross-functional technology initiatives.
- 5+ years of experience supporting multiple phases of the software delivery lifecycle, including requirements, design, development, testing, implementation, and production support.
- 5+ years of experience developing business analysis deliverables such as requirements, functional specifications, user stories, process flows, data requirements, and acceptance criteria.
- 3+ years of experience facilitating requirements and solution design sessions and documenting key decisions, issues, and action items.
- 3+ years of experience preparing and presenting requirements, recommendations, and project updates to senior leaders and stakeholders.
- Advanced knowledge of insurance product development, including product specifications, state filing considerations, regulatory impacts, and launch readiness.
- Experience working across Agile, hybrid, and waterfall delivery models, including backlog refinement, sprint planning, PI planning, release planning, and structured governance.
- Experience with one or more insurance technology capabilities, including policy administration, underwriting, illustrations, product or rules engines, data integrations, correspondence, reporting, or advisor- and customer-facing digital platforms.
- Experience coordinating delivery with third-party vendors, managed service partners, or enterprise shared service teams.
- Proficiency with analysis and delivery tools such as Jira, Confluence, ServiceNow, Visio, Miro, Excel, PowerPoint, SQL, or comparable tools.
- Professional certification such as CBAP, CCBA, PMI-PBA, CSPO, SAFe, Six Sigma, or a comparable credential.
What You Can Expect at MassMutual
- MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $113,100-$148,400
Skills Required
- Bachelor's degree
- 8+ years of experience in business analysis, business systems analysis, product analysis, systems analysis, or a related technology delivery role
- 3+ years of experience supporting insurance operations and technology initiatives, such as Life, Annuity, Disability, Underwriting, Policy Administration, Billing, or Claims
- 10+ years of progressive business analysis or business systems analysis experience, including leading analysts or serving as lead analyst on major programs
- 3+ years leading requirements for complex systems, integrations, vendor platforms, or cross-functional technology initiatives
- 5+ years supporting multiple software delivery lifecycle phases, including requirements, design, development, testing, implementation, and production support
- 5+ years developing business analysis deliverables, including requirements, functional specifications, user stories, process flows, data requirements, and acceptance criteria
- 3+ years facilitating requirements and solution design sessions and documenting decisions, issues, and action items
- 3+ years presenting requirements, recommendations, and project updates to senior leaders and stakeholders
- Advanced knowledge of insurance product development, product specifications, state filing considerations, regulatory impacts, and launch readiness
- Experience with Agile, hybrid, and waterfall delivery models, including backlog refinement, sprint planning, PI planning, release planning, and governance
- Experience with insurance technology capabilities such as policy administration, underwriting, illustrations, product or rules engines, data integrations, correspondence, reporting, or digital platforms
- Experience coordinating delivery with third-party vendors, managed service partners, or enterprise shared service teams
- Proficiency with Jira, Confluence, ServiceNow, Visio, Miro, Excel, PowerPoint, SQL, or comparable tools
- Professional certification such as CBAP, CCBA, PMI-PBA, CSPO, SAFe, Six Sigma, or comparable credential
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
Gallery
.JPG)
MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
