Business Analyst Team Lead

Location Designation: Hybrid - 3 days per week
Role Overview:
We are seeking a highly experienced, execution-minded Business Analysis Manager to lead the BA craft across a large portfolio of critical digital capabilities within New York Life's Field Experience (FX) value stream. This role sits in the centralized, horizontal Cross FX Enablement function and heads the Business Analysis Center of Excellence, establishing standards, methods, and business-readiness governance that support multiple product teams to modernize and connect agent & advisor experiences driving more intuitive & seamless experiences through robust delivery and operational discipline.
In this leadership role, you will coach and allocate a team of BAs, set quality guardrails to run discovery-to-solidification practices (process/data modeling, dependency mapping, NFR readiness). You will collaborate closely with Product Owners/Managers, Design/UX, Architecture, Technology/QA, UAT, and Production Support to ensure clear, testable specifications, risk-based business acceptance, and release readiness checkpoints. As a pivotal contributor to our multi-year roadmap, the BA Manager will help deliver high-impact, multi-million-dollar initiatives by reducing ambiguity, de-risking delivery, and accelerating time-to-value.
What You'll Do:
1) Standards, Methods & Governance

• Define the BA framework for discovery, options/assumptions, process & data modeling, traceability, and non-functional readiness.
• Set quality guardrails, maintain checklists, examples, and readiness gates.
• Run BA quality reviews & release checkpoints to verify intent clarity, dependency coverage, and business-readiness evidence before PI commit/release.
• Establish business acceptance policy around testing, risk-based coverage, data needs, sign-off evidence, and triage flows.

2) Team Management & Capability Building

• Hire, onboard, and develop BAs; run craft clinics (process/data modeling, risk-based acceptance, connected-journey patterns).
• Plan BA capacity with PM/PO (higher priority product focus areas and delivery risks) and allocate coverage across products.
• Mentor BAs to independently drive discovery workshops, decision framing, and cross-platform solidification.

3) Portfolio & Stakeholder Integration (with PM/PO ownership respected)

• Partner with PM/PO to drive alignment of discovery scope, and sequencing feasibility, surface requirement quality risks and readiness gaps.
• Fuse run-state insights (Production Support trends/VOC) back to PM/PO to influence backlog strategy and consult with PM/PO on release pivots where warranted.
• Coordinate requirement dependencies for highly complex programs across Design, Data/AI, Architecture, Compliance, QA/UAT, and vendors.

4) Business Quality & UAT Alignment

• Own "business readiness" criteria: what good looks like for acceptance (functional + NFRs + operational readiness/controls).
• Guide UAT strategy with UAT/QA: coverage based on business impact & technical risk; ensure story ACs translate to testable scenarios.
• Monitor coverage & leakage (defect themes, readiness gaps) and drive fixes to root cause, closing the loop into PM/PO roadmaps.

5) Metrics & Continuous Improvement

• Operate BA metrics: time-to-clarity, story/AC quality pass rates (as evaluated by BA reviews), requirements-driven rework, and escaped defects.
• Sponsor improvements that reduce friction and cycle time (standard decomposition patterns, acceptance policy, traceability automation).
• Publish quarterly insights (value realized, risk avoided, decision throughput) to inform portfolio planning and funding decisions.

What You'll Bring:
We are looking for a strategic people leader and craft expert with a track record of building BA capabilities, partnering in matrixed environments, and improving metrics such as time-to-clarity, rework, and escaped defects. The ideal candidate brings 10+ years in business analysis or product solutioning with leadership experience, strong knowledge of the financial/insurance domain, and comfort operating in fast-paced, high-change settings. If you're a hands-on coach and change agent who thrives on raising the bar and delivering measurable outcomes, we encourage you to apply.
Required Skills:

• 10+ years in Business Analysis or Product/Process Leadership, 5+ years leading BA/requirements functions in complex, multi-platform environments. Prior experience working in the Life Insurance Industry is a plus
• Demonstrated ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer
• Strong analytical, written, verbal and communication skills with the demonstrated ability to work with all levels within the organization. Excellent presence
• Agile experience and experience with agile development tools such as JIRA, Confluence, Miro, etc

Preferred Skills:

• Must be very organized and have excellent follow-up skills
• Must be team oriented in interacting with a diverse group
• A proactive self-starter with the ability to work independently with minimal supervision
• Strong attention to accuracy and detail
• Handles multiple competing priorities in a fast-paced, deadline-driven environment

#LI - EM1
#LI - HYBRID
Pay Transparency
Salary Range: $119,000-$170,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93334
#BI-Hybrid