ABOUT THIS POSITION
The Business Analyst in Information Systems & Infrastructure Operations plays a critical role in enabling successful execution of internal business initiatives and PMO-led work. This role partners closely with business stakeholders, project managers, and technical teams to translate complex business needs into clear, actionable requirements that drive predictable delivery.The Business Analyst operates within the PMO and Operations model, supporting intake, discovery, prioritization, and lifecycle coordination of internal business initiatives, ensuring alignment to business value and organizational priorities. Success in this role requires a proactive, detail-oriented professional who is highly organized, comfortable managing multiple initiatives, and motivated to continuously improve how work gets done.
WHAT YOU'LL DO
Key Responsibilities
Requirements & Engineering Enablement
Lead discovery sessions to understand business problems, current workflows, and desired outcomes.
Translate business needs into clear functional requirements, user stories, and acceptance criteria.
Ensure all requirements are complete, testable, and ready for handoff to engineering teams.
Review and refine requirements to improve quality, consistency, and engineering readiness.
PMO & Delivery Enablement
Support PMO-led initiatives by coordinating requirements, milestones, dependencies, and stakeholder alignment.
Participate in intake, grooming, and prioritization to help ensure work is aligned to business value and readiness.
Maintain visibility into work progress and proactively follow up to ensure timely movement through the lifecycle.
Communicate status, risks, and decisions clearly to stakeholders and engineering partners to maintain transparency and delivery predictability.
Process Improvement & Operational Excellence
Identify gaps in requirements, workflows, or handoffs that impact delivery speed or quality.
Propose and implement improvements to standardize requirements practices and intake processes.
Support development of consistent templates, documentation standards, and BA best practices.
Contribute to improving predictability and reducing rework across Corporate Systems initiatives.
Data, Testing, & Quality Assurance Support
Support definition of test scenarios and validation criteria to ensure solutions meet business expectations.
Analyze data and workflows to identify issues, inconsistencies, or improvement opportunities.
Partner with engineering and stakeholders during testing to validate outcomes and resolve gaps.
Stakeholder Partnership & Continuous Improvement
Act as a trusted partner to business stakeholders by asking thoughtful questions, clarifying needs, challenging assumptions, and aligning expectations.
Facilitate effective communication between business teams and Corporate Systems Engineering.
Ensure stakeholders understand scope, trade-offs, and expected outcomes throughout the lifecycle.
WHAT YOU'LL NEED
Required Qualifications
5+ years of experience as a Business Analyst or similar role supporting internal systems or technical teams.
Proven experience writing clear, detailed, and implementation-ready requirements.
Strong ability to partner with engineering teams and translate technical concepts for business stakeholders.
Demonstrated experience supporting projects or initiatives within a PMO or structured delivery model with strong organization and follow-through.
Exceptional attention to detail and ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment.
Strong written and verbal communication skills, including the ability to produce polished, executive-ready documentation.
Self-starter with a proactive mindset and strong ownership of deliverables to proactively drive work forward.
Preferred Qualifications
Experience supporting Corporate Systems, Salesforce, or enterprise platform implementations.
Familiarity with Agile, Scrum, or hybrid delivery models.
Experience supporting intake processes, backlog grooming, and prioritization frameworks.
Exposure to data analysis or reporting tools for validation and insight generation.
Healthcare or regulated-industry experience is a plus.
Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent experience.
Core Competencies & Attributes
Proactive Ownership: Anticipates gaps, drives follow-ups, and moves work forward without prompting.
Requirements Excellence: Produces high-quality, structured requirements that are ready for engineering execution.
Detail Orientation: Maintains a high standard for accuracy, completeness, and traceability.
Organization & Prioritization: Manages multiple initiatives while maintaining clarity and control.
Engineering Partnership: Builds strong working relationships with development teams to enable efficient delivery.
Critical Thinking: Challenges assumptions and ensures solutions align to true business needs.
What Success Looks Like
Engineering teams receive clear, complete requirements with minimal clarification needed.
Work moves from intake to delivery with improved speed, transparency, and predictability.
Stakeholders have strong confidence in scope, requirements, and delivered outcomes.
Delivery rework is reduced due to strong upfront discovery and requirements discipline.
Corporate Systems initiatives are supported by consistent, high-quality BA practices.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- 5+ years of experience as a Business Analyst or similar role supporting internal systems or technical teams.
- Proven experience writing clear, detailed, and implementation-ready requirements.
- Strong ability to partner with engineering teams and translate technical concepts for business stakeholders.
- Demonstrated experience supporting projects or initiatives within a PMO or structured delivery model with strong organization and follow-through.
- Exceptional attention to detail and ability to manage multiple priorities simultaneously in a fast-paced, cross-functional environment.
- Strong written and verbal communication skills, including the ability to produce polished, executive-ready documentation.
- Self-starter with a proactive mindset and strong ownership of deliverables to proactively drive work forward.
Waystar Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as generous, including PTO, numerous paid holidays, and flexible time off options that support work–life balance. Policies such as volunteer time off and flexible/unlimited PTO for some roles further expand usable leave.
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Healthcare Strength — Benefits include multiple medical plan choices with HSA company matching and access to mental‑health resources. Additional wellness perks and coverage options contribute to a comprehensive healthcare offering.
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Parental & Family Support — Paid parental leave and family‑planning benefits, including adoption and fertility support, are included. These elements are positioned as supportive of different life stages.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
