Business Analyst, Commercial Operations

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Now we just need you!
The 'Business Analyst, Commercial Operations' is a dedicated analytical role sitting directly within the Account Management organization. It is a commercial partner who uses data to drive better planning, improve deal outcomes, and make the Account Management team sharper and more accountable. The role bridges the gap between rigorous analysis and field execution, translating complex data into decisions that Account Directors and leadership can act on.
What you'll be doing...

• Build and maintain a data-driven whitespace model across the full account portfolio, mapping installed base coverage against total addressable spend at the account level (including penetration of expansion products).
• Translate penetration gaps into quantified opportunity ranges that anchor account-based planning and the sales budget planning.
• Analyze macro deal patterns to surface where pipeline stalls, at what price points deals accelerate, and which entry conditions predict larger expansion. Package these insights to inform marketing demand generation strategy and campaign targeting.
• Own outcome reporting across demand generation motions, measuring pipeline contribution, conversion by campaign type, and revenue attribution so investment decisions are grounded in closed-loop data.
• Develop rep-level analytics covering average deal length, stage velocity, close rate by deal size, and probability modeling by rep cohort and tenure. Identify positive outliers whose patterns can be replicated and negative outliers that represent coaching opportunities.
• Use baselines to build more accurate pipeline-to-revenue conversion models that improve forecast precision and reduce end-of-quarter differences. Identify disparities within the book of business, such as whether representatives have equal opportunities for growth and where any equity gaps occur.
• Serve as the embedded expense partner for Account Management operating costs, tracking actuals versus budget monthly, flagging categories running ahead of plan, and proactively surfacing pull-in or reallocation recommendations before quarter-end.
• Deliver a concise monthly spend brief to leadership with variance commentary and forward-looking risk and opportunity flags. Own the relationship with Finance on Account Management budget matters as needed. Offer budgetary recommendations to assist leadership planning expenses and adjusting future spend.
• Validate Salesforce data to ensure accuracy and reliability and identify data discrepancies with clear recommendations to improve upstream data inputs.
• Reconcile differences between budgets, forecasts, and actual results to highlight material variances and inform impacted teams.
• Assess the effectiveness of budget and forecast methodologies-such as data-driven whitespace modeling-by comparing outputs to actual performance. Surface opportunities to improve forecast and budget accuracy through insight-driven analysis and continuous validation against real outcomes.
• Partner directly with Account Directors when they are preparing their budgets by leveraging existing and new budget calculation models.
• Support the Account Management leadership with their quarterly and annual budget reviews by consolidating performance, financial, and operational data from multiple sources into clear executive-ready materials.
• Analyze trends, variances, risks, and key drivers, translating detailed data into concise insights and recommendations aligned to strategic priorities.
• Coordinate inputs from Account Directors, Finance, Contract Admin and Regional leaders to ensure accuracy, consistency, and alignment across all materials.

What you'll bring to us...

• 5+ years in a data-driven analytical role, ideally supporting a Go to Market, Account Management, or Client-facing team; BizOps, RevOps, or commercial analytics backgrounds are a strong fit
• Strong global acumen with experience coordinating stakeholders across multiple time zones and cultures.
• Demonstrated experience building models and analyses that influence business decisions, not just reporting on them
• SQL proficiency and fluency in BI tools (Tableau, Power BI, or equivalent)
• Comfort working directly with Account Management leadership; able to push back constructively on Account Director's assumptions
• Strong communication skills that translate complex analysis into clear executive narratives and actionable recommendations
• Experience in a SaaS or subscription business; familiarity with ARR, NRR, and expansion metrics strongly preferred
• High ownership mindset; thrives in an embedded, cross-functional environment without heavy top-down structure
• Requires commercial savvy and clear understanding of customer goals and revenue drivers.
• Bachelor's degree in business, Statistics, Finance, or related industry.
• Strong business acumen with the ability to assess current strategies, identify trends, and anticipate their impact.
• Ability to manage multiple, and sometimes conflicting priorities. Strong self organization capability.
• Ability to work and learn independently.
• Good command of written and spoken English.
• Prefer knowledge of Salesforce.
• Equivalent combination of education, training, and relevant experience may be considered.

We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights .
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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