What you'll do
- Research and analyse how potential solutions and improvements should be delivered
- Document findings into specifications, user stories, etc. that will be used as the foundation of the development and testing phases
- Be able to prioritise feature requests, security/compliance improvements and bug fixes in partnership with relevant PMs and engineering leads into an achievable roadmap
- Responsible for observing & improving the CX triaging/Work Request process including measuring its effectiveness and prioritising potential improvementsInvolvement in the incident management process including assisting in clarifying customer impact
- Maintain a high level of communication to all interested parties on progress, scope, roadblocks to delivering work requests
- Be able to manage concurrent pieces of work and prioritise the effort on each and other dependencies.
What you'll bring
- Previous experience as a Business Analyst or Technical Analyst is highly desirable, but we're more interested in your ability to be proactive and eagerness to learn in the role
- Experience improving processes or products
- Experience working with engineering and product teams
- Understanding of development lifecycle and ability to priorities incidents and bugs as they come through
- Bonus - knowledge of invoice product
What the Team is Saying
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
We believe that by simplifying the complex we're not only making life better for small business, we’re helping to create a stronger, more vibrant economy. When you join this team, you’re impacting local communities, on a global scale. Being a Fast Co. Best Workplace for Innovators is a direct reflection of our creative, curious culture.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
