What You’ll Do
- Drive effective bulk loan onboarding processes. Build and sustain client relationships.
- Collaborate with clients, retiring servicers, and internal teams to ensure successful bulk loan transfer activities.
- Conduct online meetings/conference calls to set expectations, establish timelines, collaborate with all parties about concerns and ensure appropriate follow-up.
- Create and ensure project plans are kept up to date with all activities as they are completed.
- Ensure accurate communication is disseminated across all stakeholders including internal teams, external partners and clients.
- Provide the highest levels of professional customer service throughout the project lifecycle.
- Conduct a post-onboarding Lessons Learned exercise to identify what went well, what challenges were faced (and how they were handled), and identify new best practices.
- Responsible for updating and maintaining Bulk Procedures and Transfer Instructions
What You'll Bring
Knowledge, Skills, and Abilities
- Bachelor’s degree or equivalent combination of education and experience
- 4+ years of directly related experience
- Leadership skills with ability to build consensus among disparate groups
- Ability to manage multiple clients and projects/tasks simultaneously
- Strong customer service skills
- Strong internal communication skills including ability to work with various departments
- Strong background in Mortgage Servicing, specifically Transfers of Servicing
- Strong knowledge of department operating systems/applications and software/applications that integrate with those systems
- Familiar with a variety of the field’s concepts, practices and procedures
- Strong interpersonal, relationship-building and teamwork skills
- Able to translate and communicate technical information to a nontechnical audience
- Self-motivated; self-starter
- Proficient in Microsoft Word, Excel and PowerPoint
Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.
Pay Range: $85,000.00 - $113,300.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- 4+ years of directly related experience
- Strong background in mortgage servicing, specifically transfers of servicing
- Leadership skills and ability to build consensus among disparate groups
- Ability to manage multiple clients and projects or tasks simultaneously
- Strong customer service, communication, interpersonal, relationship-building, and teamwork skills
- Knowledge of department operating systems and integrated software applications
- Ability to translate and communicate technical information to nontechnical audiences
- Proficiency in Microsoft Word, Excel, and PowerPoint
- Self-motivated and able to work independently
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
