As a Broadcast Monitor, you will serve as the critical front line for our clients' media coverage, acting as their eyes and ears for broadcast content throughout the day. In our DataOps department, your core mission is to review live radio and TV broadcasts, create highly accurate, concise summaries, and apply crucial metadata under strict real-time deadlines. Your work ensures that Isentia’s diverse client base remains instantly informed of key media coverage and brand reputation trends as they develop.
Tentative Working Schedule:
DST (October - April): 12:30 - 21:30, Sunday - Thursday
Non-DST (April - October): 13:30 - 22:30, Sunday - Thursday
Rest Days: Friday-Saturday
Summarization & Quality Control: Listen to and view assigned ANZ broadcast content to write clear, standalone summaries that capture the absolute essence of a media item. You will consistently apply the PASS framework (Proper Nouns, Accuracy, Spelling and Grammar, and Saleability) to meet strict QA thresholds.
Metadata Management: Identify key interviewees and contributors from on-screen chyrons and accurately populate relevant metadata fields.
Schedule & Workflow Ownership: Complete your daily broadcast monitoring schedule efficiently. You will proactively flag any programming conflicts or delays to your Team Leader to maintain seamless workflow continuity.
Client-Centric Focus: Actively implement quality feedback and stay updated on evolving client needs via internal platforms like Google Chat and Broadcast NewsDesk.
Continuous Growth: Engage in regular 1-on-1 coaching, team mentoring sessions, and exciting mini-projects designed to sharpen your skills and support your career growth.
Education: A Bachelor’s Degree in Mass Communication, Journalism, English, International Studies, or a related field.
Experience: At least 1+ years of experience in the BPO or media industry.
Language & Communication: Exceptional oral English skills and excellent written English, with an uncompromising focus on spelling and grammar.
Technical & Media Instincts:
The ability to easily recognize and interpret various regional accents and voices across the ANZ region.
A minimum typing speed of 40 words per minute.
Proficiency using Google Workspace/Google products.
Personal Qualities: You are self-motivated, flexible, and highly organized. You can multitask under pressure, adapt to constantly changing news content, and deliver to strict deadlines with minimal supervision.
Work-from-Home Infrastructure: A reliable internet connection.
Skills Required
- Bachelor’s degree in Mass Communication, Journalism, English, International Studies, or a related field
- At least 1 year of experience in the BPO or media industry
- Exceptional oral English skills
- Excellent written English, spelling, and grammar
- Ability to recognize and interpret regional accents and voices across the ANZ region
- Minimum typing speed of 40 words per minute
- Proficiency with Google Workspace or Google products
- Self-motivated, flexible, highly organized, and able to multitask under pressure
- Reliable internet connection for work from home
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What We Do
We are the Asia-Pacific region's leading media intelligence company; empowering clients to understand their brand and reputation since 1982. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not for profit organisations. Isentia was acquired by UK based company Access Intelligence on September 1st, 2021 and the future looks bright as we join forces to become a global leader in media intelligence. Our mission is to create actionable insight from complex communication channels. With powerful technology and clever people, we deliver what’s relevant when our clients need it, driving decisions and opening possibilities.
