Team Lead - Customer Value Manager – Philippines
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
What You’ll Do
- Lead customer value metrics workshops
- Develop customer value roadmaps
- Conduct scheduled customer check-ins
- Drive periodic value reviews
- Prepare for Renewals with Account Executives
- Monitor customer performance
- Manage customer relationships
- Establish role as trusted advisor
- “QB” Coupa internal resources as needed
- Share best practices ideas, product information, and relevant Coupa news
- Support/drive customer marketing campaigns
- Lead, coach, and develop a team of Customer Value Managers, ensuring high performance, consistent quality, and professional growth.
- Performance reviews and development planning, providing mentorship and support for complex customer situations.
- Set team goals, KPIs, and performance metrics aligned with organizational strategy.
- Drive operational excellence through process improvements, standardization, and adoption of best practices.
- Allocate customer accounts and responsibilities based on capacity, skills, and priorities, while fostering a collaborative, inclusive, and accountable team culture.
- Act as the primary escalation point, facilitate team meetings, and promote knowledge-sharing and cross-functional alignment.
The Team Lead – Customer Value Management is responsible for ensuring successful customer value realization and overall program success for Coupa customers, while leading and coordinating a team of Customer Value Managers and ensuring consistency in customer relationship management.
What You Will Bring to Coupa
- Proven experience in team leadership, senior roles, or collaborative project management.
- Strong P2P or S2C domain expertise
- Strong background in customer / client success or sales management
- Entrepreneurial Attitude
- Experience with demonstrated success in the following:
- Managing client expectations
- Developing and maintaining executive relationships and associated influencing strategies
- Program management including managing disparate, cross-functional, cross-enterprise project teams
- Ability to have value-based conversation with business executives
- Strong organizational skills
- Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams
- Background in software and SaaS solutions
- Strong handling of the English language with excellent written and verbal skills
- Strong handling of the German language with excellent written and verbal skills.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
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Skills Required
- Experience in team leadership, senior roles, or collaborative project management
- Strong procure-to-pay (P2P) or source-to-contract (S2C) domain expertise
- Strong background in customer/client success or sales management
- Experience managing client expectations
- Experience developing and maintaining executive relationships and influencing strategies
- Program management experience with disparate, cross-functional, cross-enterprise project teams
- Ability to conduct value-based conversations with business executives
- Strong organizational skills
- Strong written, verbal, and executive presentation skills
- Background in software and SaaS solutions
- Excellent written and verbal English language skills
- Excellent written and verbal German language skills
- Entrepreneurial attitude
What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
