Jobs at Isentia

Manage and develop a portfolio of government, automotive, and higher education clients. Serve as the primary contact for media requirements, monitor breaking news, provide timely alerts, and deliver insights supporting clients’ communications objectives. Collaborate with account management and sales teams, identify client issues, and provide solutions while maintaining strong relationships in a fast-paced environment.

Own relationships with government, enterprise, and business clients across Australia and New Zealand. Monitor breaking news and media channels, alert clients to relevant issues, support retention and renewals, identify upsell opportunities, maintain accurate Salesforce records, and coordinate with account management, operations, billing, and new business teams.

Supports clients by resolving queries, interpreting briefs, building Boolean media searches, maintaining accurate Salesforce records, investigating data relevance, and assisting with client retention. Collaborates with regional commercial, operations, and customer success teams across Southeast Asia to deliver accurate, timely service and actionable media insights.

Provides administrative and technical support to Customer Success managers and clients. Responsibilities include managing support tickets and SLAs, investigating content and service issues, coordinating with third-party providers, maintaining CRM data integrity, preparing reports, identifying service gaps, and supporting client service reviews. The role requires strong communication, attention to detail, problem-solving, prioritization, and proficiency with office applications and CRM systems.

Analyzes news and social media data to produce accurate business reports and actionable insights for communications, marketing, and brand management. Responsibilities include data quality assurance, research, report writing, stakeholder presentations, project and deadline management, client brief development, and support for analysts and data assessors. The role also contributes to pitches, content pieces, and whitepapers while collaborating with account management, new business teams, and clients.

Conduct research and analyze media data to produce accurate, timely client reports. Responsibilities include monitoring data quality, identifying gaps and unusual volume changes, applying feedback, meeting deadlines, improving workflows, and collaborating across cross-cultural teams. The role requires strong business English, research skills, attention to detail, data analysis capabilities, and knowledge of current socio-political-economic events or industry trends.