Job Location
BUCHAREST OFFICEJob Description
Ready to lead and elevate consumer experiences for some of the world’s most iconic brands?
Join P&G as a Brand & Consumer Manger with German and take ownership of the Consumer Relations operation for leading brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. In this role, you will lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers.
If you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you.
What You’ll Do
- Lead, coach, and motivate a team of Consumer Relations Specialists, fostering a high‑performance, consumer‑centric culture.
- Track team performance, service quality, and key operational metrics to meet or exceed targets.
- Oversee onboarding, training, and ongoing capability building to ensure consistent service delivery.
- Manage complex and escalated consumer cases, acting as the key escalation point and decision‑maker for sensitive or high‑impact issues.
- Ensure consumers are treated with empathy and kept informed throughout the resolution process.
- Drive process and service enhancements through continuous improvement and change initiatives.
- Analyze consumer feedback and complaints to identify trends and root causes, translating insights into actionable improvements.
- Partner with cross‑functional stakeholders (e.g., Supply Chain, Quality, Brand, Market teams) to resolve issues and enhance end‑to‑end consumer journeys.
Job Qualifications
- Excellent verbal and written communication skills in English & German are required
- Bachelor’s degree / Master’s degree
- Proven experience in consumer care, customer service, or complaint handling, with demonstrated people leadership experience
- Strong problem‑solving, and decision‑making skills, with the ability to operate confidently under pressure
- Experience driving process improvements, service optimization, or operational excellence initiatives
- Collaborative leadership style combined with strong ownership and accountability
Why Join Us?
🌍 Market Leader Stability: Lead consumer care for a trusted global company with long‑term strength and world‑class brands
💰 Competitive Salary & Benefits: Market‑leading compensation, meaningful benefits, and language bonus
🤝 People‑Centric Environment: Lead in an inclusive, supportive culture that values growth and development
🌱 Work‑Life Balance & Wellbeing: Flexible working and holistic wellbeing programs designed for different life stages
What’s in It for You - our Benefits
Competitive salary package, annual bonus and vacation bonus
🌐Rare language pay benefit: 1800 RON gross/month
Private medical insurance & life insurance & 24 Hours Accident Insurance
Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
Flexible working schedule & Hybrid Work from Home/Work from Office option
Meal allowance and access to our private canteen
Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc)
Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
Fresh fruits every day in the office
Employee Assistance Program – confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.
The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.
Application Process
Apply Online: Submit your CV through our career portal
Screening: Our Talent Acquisition team will review your application and contact you if shortlisted
Assessment: Online assessment and language evaluation
Interviews: Virtual and/or in‑person interviews with the hiring team
Offer & Onboarding: Successful candidates receive an offer and join our onboarding program
We aim to keep the process transparent and efficient, with updates at every stage.
Learn more: https://www.pgcareers.com/global/en/hiring-process
About P&G
We produce globally recognized brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. With operations in over 70 countries, P&G is committed to diversity, inclusion, and equal opportunity.
Learn more at http://www.pg.com
Apply now and lead consumer experiences that make a real impact.
At P&G #weseeequal
We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.
Job Schedule
Full timeJob Number
R000146085Job Segmentation
Experienced ProfessionalsSkills Required
- Excellent verbal and written communication skills in English and German
- Bachelor's degree or Master's degree
- Proven experience in consumer care, customer service, or complaint handling
- Demonstrated people leadership experience
- Strong problem-solving and decision-making skills, able to operate under pressure
- Experience driving process improvements, service optimization, or operational excellence initiatives
- Collaborative leadership style with strong ownership and accountability
Procter & Gamble Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Procter & Gamble and has not been reviewed or approved by Procter & Gamble.
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Fair & Transparent Compensation — Compensation is considered competitive and benchmarked against top industry peers, supported by formal pay‑equity audits and stated transparent principles. Feedback suggests pay is a strong draw, with raises described as attainable and benefits starting from day one of training.
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Healthcare Strength — Health coverage is broad and immediate, including medical, dental, vision, life and disability insurance, with mental‑health and telemedicine offerings expanded recently. This breadth and day‑one access contribute to a perception of reliable, comprehensive care.
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Parental & Family Support — Parental leave is inclusive under a global framework for all parents, with added recovery time for birth mothers. Adoption, fertility, childcare support and eldercare services further strengthen family support.
Procter & Gamble Insights
What We Do
Procter & Gamble Company is an American multi-national consumer goods corporation. P&G was founded over 180 years ago as a soap and candle company. Today, we’re the world’s largest consumer goods company and home to iconic, trusted brands, including Always®, Charmin®, Braun®, Fairy®, Febreze®, Gillette®, Head & Shoulders®, Oral B®, Pantene®, Pampers®, Tide®, and Vicks®. The design, development, growth and success of these products—and many more—is thanks to the innovative and insightful minds of our people. From Day 1, you’ll help make everyday life easier for our 5 billion consumers through billion dollar brands. With our large global footprint, there are many opportunities to work with P&G in multiple locations. We offer opportunities in approximately 70 countries and continually aim to attract, reward and advance the finest people in the world. As a "build from within" organization, we see 95% of our people start at an entry level and progress through the organization. Here, we want you to get your career off to a fast start. That's why we don't have any rotational development programs or gradual ramping-up periods: you’ll be able—and encouraged—to dive right in from day 1. Join us and help make life better through meaningful work that makes an impact from Day 1.
