The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Cash Application as well as the F&I, DMS, and other Business leaders and Sales teams.
This is a fully remote position-Monday through Friday currently, 8am-4:30pm EDT (hours subject to change to meet business needs).
Key Job Responsibilities:
- Answer inbound inquiries, via phone and email, from external and internal clients related to Billing
- Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances
- Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce
- Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Cash App) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries
Minimum Qualifications:
- High School Diploma/GED and 3 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
- OR 5 years' experience in a related field
- Experience with Microsoft Word and Excel
- Must be able to multitask and make sound decisions in a fast-paced environment
- Strong verbal and written communication skills, ability to stay calm in high pressure situations, and speak confidently to internal and external clients
Preferred
- Experience with Salesforce, SAP, Oracle RMB preferred
- Experience with Genesys Cloud and High Radius preferred
- Bachelor's degree preferred
- Experience in the Auto Retailing industry preferred
USD 19.57 - 29.38 per hour
Compensation:
Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 12/14/2025
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What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
