Pfizer Jobs

CFC Excellence Manager

Pfizer

CFC Excellence Manager

Reposted 46 Minutes Ago

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4 Locations

In-Office

Senior level

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical

We’re in relentless pursuit of breakthroughs that change patients’ lives.

The Role

Leads customer-facing operations excellence across Malaysia, Singapore, Indonesia, and the Philippines. Builds the cluster roadmap, standardizes segmentation and targeting, coordinates GOSC services, synchronizes operational cycles, manages cross-market escalations, and drives implementation of incentive, CRM, customer engagement, and process improvements. Requires strong commercial operations, stakeholder management, PMO, data consolidation, and pharma or regulated-industry experience.

Summary Generated by Built In

Purpose
The CFC Excellence Manager (Customer Facing Colleague) is MISP's cluster (MISP: Malaysia, Singapore, Indonesia, Philippines ) standardisation and continuous-improvement engine for customer-facing operations. The role supports all four markets, identifies common needs and legitimate differences, synchronises cluster activity and turns recurring issues into improvement opportunities with GOSC and above-market partners, without replacing local CE&I or CFC leads.
Key responsibilities

Build the MISP CFC Excellence roadmap from needs surfaced by CE&I Managers and local CFC and Sales leads.

Act as the cluster operational interface to the Global Operations Service Center (GOSC) for territory design, incentive compensation, customer engagement planning and customer relationship management processes.

Run the cluster HCP/HCO segmentation and targeting process: set common standards and refresh cycles, coordinate GOSC delivery, and work with CE&I Managers on local validation, on behalf of the CE&I Lead.

Track the quality and timeliness of GOSC outputs, consolidate cross-market issues, coordinate escalations and identify opportunities to improve accuracy, turnaround, process discipline and standardisation.

Explore and progressively standardise ways of working across markets, while preserving legitimate market differences.

Synchronise cluster cycle calendars, including segmentation refresh, incentive payout, territory realignment and customer engagement planning cycles.

Partner with local leads on cluster incentive plan and contest strategy, aligned with business priorities and global policy; lead in-cluster implementation of new CFC systems, processes and policy changes.

Accountable for

Cluster CFC roadmap, standards and progress

Cluster segmentation and targeting standards and refresh cycles

GOSC service interface and consolidated improvement agenda

Works closely with

CE&I Managers and local CFC/Sales leads

Commercial Performance and Commercial Enablement

GOSC, CET, Compliance, enterprise insights and Digital Technology

Role flexibility
Where business needs require, this MISP-level role may be asked to take on a secondary hat as CE&I Manager for one MISP market, as agreed with the CE&I Lead and PX. When assigned, the role holder also carries the full local accountability described in the CE&I Manager profile, kept distinct from the MISP accountabilities above.
Qualifications and experience

Experience in commercial operations, field-force operations or a shared-services interface role.

Strong knowledge of segmentation, targeting, territory, incentive compensation, customer relationship management and customer engagement planning.

Process standardisation, PMO and data-consolidation capability, including advanced Excel proficiency.

Strong stakeholder management across markets and shared-services teams.

Typically 7+ years of relevant experience in pharma or a comparable regulated industry.

Leadership expectations

Business Acumen, Leading Change, Decisiveness and Building Effective Teams are critical.

Accountability, Developing Others and a One Pfizer mindset are highly weighted.

Use approved AI tools responsibly to improve productivity, quality and decision-making.

Work Location Assignment: On Premise
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Marketing and Market Research

Skills Required

Experience in commercial operations, field-force operations, or a shared-services interface role
Strong knowledge of segmentation and targeting
Strong knowledge of territory management
Strong knowledge of incentive compensation
Strong knowledge of customer relationship management
Strong knowledge of customer engagement planning
Process standardization, PMO, and data-consolidation capability
Advanced Excel proficiency
Strong stakeholder management across markets and shared-services teams
Typically 7 or more years of relevant experience in pharma or a comparable regulated industry
Ability to use approved AI tools responsibly

What the Team is Saying

Pfizer Compensation & Benefits Highlights

Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, dental and vision, mental-health services, telehealth, and eligible Pfizer medications at no cost. Family-building benefits such as infertility treatment, adoption, and surrogacy support further reinforce the offering.
Retirement Support — Retirement support includes a 401(k) with employer matching plus an additional company retirement contribution, alongside access to financial-planning resources. This combination is positioned as a meaningful part of total rewards.
Leave & Time Off Breadth — Paid time off includes 15 holidays, three to six weeks of vacation depending on service, and the option to purchase additional vacation weeks, plus dedicated caregiver-leave days. Twelve weeks of paid parental leave and backup care resources add flexibility for family needs.

Learn more about Pfizer's Compensation & Benefits →

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The Company

HQ: New York, NY

121,990 Employees

Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.