We are currently searching for a Commercial Lines Account Manager. This position will support our clients across both MA and CT. This position can be located in any of our 14 offices throughout MA and CT.
The Commercial Lines Account Manager will provide expertise in service, marketing, and placement of Commercial Lines accounts. This person will maintain effective working relationships with current and prospective members and agency personnel to include carriers and brokers, as directed by the Commercial Lines Manager.
Essential Duties May Include:
- Process complete applications and loss summaries by making price recommendations, ensuring the risk factors, following agency defined coverage, limit and proposal format requirements, reviewing for accuracy prior to delivery and ensuring policies are delivered on a timely basis.
- Maintains a current level of knowledge on forms, coverage changes, selling trends and techniques through company bulletins and circulars, agency selling aids, and by attending sales seminars, company sales meetings, or educational activities.
- Perform comprehensive risk analysis surveys for all Commercial accounts by obtaining sufficient information regarding a risk to allow the Commercial service/marketing staff to prepare an appropriate proposal independent of the CL Manager.
- Meet joint agency/producer defined standards for new business solicitation, ex-dating and production as well as assigned or existing client service.
- Act as a liaison between clients and carriers to address complex service issues.
- Develop new production, proposals and consultation to sell new accounts to meet or exceed production goals as jointly established with Commercial Lines Manager.
- Renew existing business by developing new coverage, expanding existing coverage and identifying cross-selling opportunities to meet or exceed production goals as jointly established with agency owners.
- Monitor all leads and expiration dates and promote products of carriers that the agency has identified as important.
- Perform other duties as required.
Minimum Requirements
- Minimum three years of Commercial Lines insurance experience ideally with small to mid-markets.
- Equivalent experience in a related field or a Bachelor’s Degree in Business, Management, Finance, Marketing.
- Current MA or CT Property & Casualty License or willing to obtain within 90 days.
- Knowledge of Commercial quoting and remarketing.
- Working knowledge of insurance forms, coverage and rating.
- Excellent communication, presentation and organizational skills.
- Proficiency in Agency Management Systems. Experience with Applied’s EPIC is a plus.
We offer a “home-town” insurance setting with all the benefits of a corporation including: competitive salary plus commission and incentive opportunity, medical, dental, 401k and retirement plans, plus more.
Skills Required
- Minimum three years of Commercial Lines insurance experience ideally with small to mid-markets
- Equivalent experience in a related field or a Bachelor's Degree in Business, Management, Finance, Marketing
- Current MA or CT Property & Casualty License or willing to obtain within 90 days
- Knowledge of Commercial quoting and remarketing
- Working knowledge of insurance forms, coverage and rating
- Excellent communication, presentation and organizational skills
- Proficiency in Agency Management Systems
- Experience with Applied's EPIC is a plus
Arbella Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Arbella Insurance Group and has not been reviewed or approved by Arbella Insurance Group.
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Healthcare Strength — Feedback suggests comprehensive medical, dental, vision, mental‑health resources, and onsite health services are a standout element of the package. Wellness options like fitness resources and reimbursements further elevate perceived value.
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Retirement Support — Feedback suggests a 401(k) with company match and immediate vesting, along with profit‑sharing/employer contributions, strengthens long‑term financial support. These features are positioned as core components of total rewards.
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Leave & Time Off Breadth — Generous PTO, paid holidays, and additional leave programs (parental/adoption) are frequently highlighted as positives. Flexible/hybrid scheduling complements time‑off breadth and supports work‑life balance.
Arbella Insurance Group Insights
What We Do
Founded in 1988 in Quincy, Massachusetts, Arbella provides affordable car, home, and business insurance in Massachusetts and Connecticut, and business insurance in New Hampshire and Rhode Island. Our vision is to be the best property and casualty company in the Northeast. Period. We are proud to be consistently recognized as one of the Best Places to Work by the Boston Business Journal. We think you’ll find Arbella to be a different kind of insurance company – one that does good for our employees, our customers, our independent agents, and our communities. Our people are caring, collaborative, passionate, and involved, and we work hard to support their total well-being. Arbella is a good place to be. Come explore what it can be for you. Arbella. Here. For Good.
