Benefits Technology Specialist

Primary Role:

Responsible for developing, managing and expanding the agencies internal capabilities and expertise in the implementation of benefits administration and HRIS technology systems for our clients.

The purpose of the role is to position Hub as a recognized leader in technology solutions for small and mid-market employers.  The goal is to create a continuously better enrollment experience for members with greater ease of administration for employers and our internal service teams.

Duties and Responsibilities:

The duties include but are not limited to the following:

• Responsible for building, executing, and maintaining technology solutions in response to client needs
• Maintain a thorough knowledge of technology solutions such as Employee Navigator, its capabilities, limitations and strategic direction.
• Develop and maintain implementation and renewal processes that ensure consistency of execution, accuracy of data and the ability to scale our services using technology.
• Stay on top of industry trends and emerging enrollment-related technologies.
• Effectively demo the Employee Navigator system; or other, to clients and prospects.
• Teach and train employer and service team users to effectively utilize the system.
• Deploy as much of the system’s capabilities as appropriate in each client situation.
• Consistently communicate to, and educate, internal sales and service teams regarding updates, changes and/or competitive advantages of the technological systems we use.
• Coordinate carrier files for seamless eligibility data exchange with technology
• Manage ACA reporting for clients utilizing Employee Navigator and selecting this service.
• Be knowledgeable in the set-up and maintenance of carrier/vendor EDI connections and integrations with payroll providers.
• Assist in the training and development of other internal and regional employees as needed with regard to Employee Navigator, or other technology assist products to create greater capacity and consistency for all locations.
• Must follow HUB Broker Standards

Key Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed.  
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Quality Management – Demonstrates attention to detail.
• Project Management – Ability to work with a team and adhere to deadlines

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience and Education

• Associate’s Degree or equivalent experience
• At least 1-3 years of related experience working as an Account Manager in the employee benefit arena (equivalent combination of education and experience is acceptable).
• Client facing experience required
• Must have State Life & Health License

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events.

Other Requirements:

Must hold a valid Driver’s License

Dependable transportation

Public Speaking/Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates.

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

• To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BP (BenefitPoint) for premium efficiency with your team.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.