You’ll handle key areas such as benefits enrollment, employee education, and vendor coordination, helping ensure a smooth and consistent experience across all offerings. This role reports to the Senior Manager, Total Rewards and contributes to delivering competitive, compliant, and employee-focused benefits programs.
The ideal candidate has a foundational understanding of U.S. benefits administration and a strong interest in building a career within Total Rewards.
What you’ll doAs the Benefits Coordinator at Quantum Metric, you will be responsible for managing the day-to-day operations of our Benefits Programs. This role will help develop and administer all of QM’s Benefit packages, including healthcare, dental, vision, wellness programs, and 401(k). You’ll work closely with internal stakeholders, brokers, and vendors to keep programs running effectively and address employee needs.
🔧 Responsibilities
- Support benefit enrollments, life events, and ongoing administration
- Maintain benefits data within HRIS and carrier systems
- Serve as the main point of contact for new hires and employee benefit questions
- Support the coordination and execution of Benefits Open Enrollment
- Create and maintain clear employee-facing benefits materials and resources
- Audit benefits invoices and ensure accuracy across benefit billing and system data
- Partner with brokers and vendors to maintain strong service and resolve escalations
- Support wellness initiatives and employee wellbeing programs
- Assist with the administration of leave of absence processes
- Ensure compliance with US regulations (ERISA, COBRA, ACA, FMLA)
- Review programs regularly and recommend improvements based on employee feedback and market trends
💡 Requirements
- Bachelors or equivalent work experience preferred
- 1-3 years experience in Human Resources
- Familiarity with HRIS systems (Paylocity a plus)
- Excellent communication skills, both written and verbal
- High attention to detail and accuracy
- Ability to handle sensitive information with discretion
- Comfortable working in a fast paced environment
- Strong data management skills; proficiency in Excel is a plus
- Compensation: $60,000-70,000 | Bonus eligible
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What We Do
Quantum Metric is the leader in agentic digital analytics for the enterprise. The company provides the industry's most complete digital experience data, helping enterprises understand why customer behavior changes and act with the required speed and confidence for today’s digital demands. Combining the industry’s richest, most actionable data set with agentic AI, Quantum Metric delivers a simple, contextual understanding of customer behavior, technical signals, and impact as it relates to unique business goals and objectives. Global enterprises rely on Quantum Metric with the company supporting billions of digital interactions each month and reflecting insights from roughly half of the world’s internet users.
Why Work With Us
Quantum Metric is a remote-first unicorn blazing the trail for Continuous Product Design. By using AI and ML to quantify customer struggle, our team provides real-time CX insights for enterprise clients. Every day is great here because we blend "rocket ship" innovation with a culture of Passion, Persistence, and Integrity that puts people first.
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