About the role: (about 2-4 sentences highlighting key aspects of the role)
The Data Analyst works with key stakeholders to understand their business needs, and then addresses those needs through technology, where possible. The primary focus of the DA is acquisition of client legacy data for conversion, collaboration across resources to effectively prepare project for delivery team and accurate, efficient delivery of projects. The DA also conducts projects to change existing data for customers in volume or to address niche needs that the existing software may not accomplish. The DA works closely with the business and technology teams to implement solutions that meet the needs of the business. This person understands business and ensures that there is integration between business and technology. The DA understands the system implementation process – and is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues
What you’ll do(Job duties)
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Investigates and takes action to meet customers’ current and future needs. Gives customer needs priority and responds quickly to customer concerns. Builds positive and fruitful customer relationships.
Work with customer to obtain usable legacy data that conforms to acceptable formats and scopes of service.
Ensure resource availability and allocation
Develop a detailed project plan to monitor and track progress
Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
Successfully manage the relationship with the client and all stakeholders
Understands programming concepts, database design, and SQL; will be required to write and troubleshoot SQL code
Collect, document, and maintain the authoritative list of requirements for all development efforts related to identified business systems
Learns the data models in use in the business and can effectively design and/or recommend technology solutions that align with the data model
Lead UAT efforts, including training UAT testers where necessary
Work with IT and other teams as the business representative during system implementations
Negotiates or mediates sound agreements in business or organizational situations where there is a disagreement or difference in interest. Successfully closes negotiations achieving best possible outcomes. Creatively approaches negotiations. Listens well and does not allow negativity to affect composure.
What you’ll bring (Job requirements)
3+ years of experience in field
Extensive experience with SQL coding and data analysis required
Extensive experience with various industry tools to examine and transform data across multiple platforms
Experience with Microsoft SQL Server
High attention to detail regarding data security and privacy
High attention to detail regarding data transformation
Excellent written and verbal English communication
Language skills: Common European Reference framework; C1 level or higher
Strong customer service and interpersonal skills
Detail oriented
Ability to manage time and multiple tasks/projects efficiently
Basic problem solving and conflict resolution
Positive attitude centered on achieving high client satisfaction, both internal and external
Experience with Blackbaud’s CRM product is nice to have
Ability to deliver software which meets consistent standards of quality, security and operability.
Able to work flexible hours as required by business priorities
What we’re looking for:
Critical thinker with the ability to manage multiple priorities.
Communicates information in a form well matched to and well received by the audience both internal and to customers
Manage client interactions and prioritize tasks for multiple concurrent projects
Looks beyond obvious solutions, and attempts to identify underlying or hidden problems or trends.
Seeks to identify and offer solutions to problems that affect other groups.
Asks critical, insightful questions, and probes for information that facilitates problem solving.
Evaluates the risks, benefits, and opportunities of various solutions.
Understands customers business needs and can interpret business analysis requirements.
Recognizes quickly when progress towards results is slowing or stalling and takes immediate action to get back on track.
Demonstrates commitment to ongoing improvement, achieves success by collaborating on cross-functional changes that impact others, and a commitment to data based decisions.
Demonstrates initiative and the ability to find information or solutions needed for assignments and/or projects.
Demonstrates willingness to think outside the given parameters to see if there is a better, more effective way
Attempts through analysis to generate new, innovative ideas that optimize service delivery
Manages customer expectations throughout implementation process
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
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