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Team Overview
The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute. This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.Role Overview And Core Responsibilities
- Will be working in consumer dispute & Email operations process
- Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
- Ensure all emails are responded to correctly and completely within the prescribed SLA
- Must be able to draft responses independently as template responses are to be used selectively
- Identify & escalate probable escalations or sensitive issues for faster resolution
- Working on multiple applications and preparing credit report post analyzing complaints
- Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
- Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
- Willing to work in Permanent Work from Office as per Business Requirement
- Should be comfortable with access restricted area Model which has been implemented across India GCC.
- Should be flexible to make Out calling to members/Consumer on need basis.
- Need to maintain Quality and Accuracy scores as per the business requirements.
Required Knowledge And Experiences
- Minimum Graduate degree in any stream
- Must have minimum 3-7 years of experience in ‘Banking operations’ or BPO or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command of spoken Hindi is preferred, along with the ability to read and understand consumer complaints in Hindi. However, this is not mandatory
- Able to work in fast-paced energy, flexible and should be able to handle workload
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS – office
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Rep II, Business Operations
Skills Required
- Minimum graduate degree in any stream
- 3-7 years experience in banking operations, BPO, or BFSI
- Excellent English verbal and written communication skills
- Good command of spoken Hindi (read/understand complaints)
- Experience handling escalation/complaint desk for banking or insurance products
- Experience in credit bureaus
- Good knowledge of MS Office
- Ability to draft independent responses and meet email SLAs
- Willingness to work weekends, holidays, shift extensions, and permanent on-site
- Comfortable with access-restricted area model
- Able to interact with member bank representatives and consumers via phone/email and perform out-calls
- Maintain quality and accuracy scores; strong customer-centric, analytical and problem-solving skills
- Strong team player
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
