AVP, Digital Scrum Master

Job Description:

Role Summary/Purpose: 

Synchrony is looking for a talented and passionate Scrum Master to join our team, focused on leading the delivery of customer facing servicing development across all Synchrony businesses and clients. This Scrum Master will work on a dynamic team with the goal of leading innovative banking solutions to production. This individual will be responsible in leading agile teams as the Scrum Master for the delivery of prioritized initiatives on the consumer servicing platform. Additionally, the individual will be leading in production support prioritization with key stakeholders and identifying / pursing improvements. 

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

You’re the one we’re looking for if you: 

• Are comfortable tackling new challenges and ways of working 

• Are driven and experienced in the Agile framework 

• Are comfortable challenging your peers and leadership team 

• Can prove yourself quickly and decisively 

This role is responsible for collaborating with digital product owners, technical leads, partners and other stakeholders in delivering a seamless and speedy experience for customers engaging in our web servicing platform 

The ideal candidate will have a strong project management background with a focus on technology, front end integrations and the Agile framework, as well as high technical acumen and a proven track record of delivering critical initiatives. 

Essential Responsibilities: 

• Passionate about leading development teams with a servant leadership mentality 

• Collaborate with technical and business stakeholders to understand partner requirements and motivate the team to plan and deliver innovative solutions against them 

• Generate progress reports indicating velocity, burn-down, etc. 

• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients) 

• Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors. 

• Coach Agile behavior, leading by example 

• Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning. 

• Manage Sprints - keeping order, process, delivery, priorities accurate and on time 

• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team; actively identify and remove waste and distractions 

• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines 

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 6+ years of IT experience. 

• Experience in developing and implementing information systems and project management experience 

• Ability and flexibility to travel for business as required

Desired Characteristics: 

• Experience and knowledge of mobile and web technology and development approaches.

• Experience managing offshore resources, organizing and motivate large cross-functional teams.

• Experience managing projects in large banking and financial services companies

• Experience managing multiple scrum teams in parallel

• Strong business acumen and superior decision-making skills

• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented.

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives

• Ability to understand technical requirements of projects and effectively manage resources, vendors and test efforts

• Desire to work in an open, collaborative and fast-paced environment

• Passion for Agile and experience helping teams become more Agile 

• Participated in management of projects and implementations with both large and small corporate organizations 

• Experience working in SAFe / Scaled Agile a plus 

• Experience with JIRA, Confluence and other Atlassian products; fluency in MS Office 

• Superior organization skills and adept at multi-tasking 

• Excellent written and verbal interpersonal and communication skills 

• An analytical approach to problem solving and trouble shooting 

• High level of initiative and can work well in a team environment 

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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